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Bommarito Volkswagen Of St PetersComplaints
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle in to get the emissions monitors taken care of, as some were not setting. I requested them to reset the computer systems and put the vehicle through drive cycles until the emissions monitors.They held my car for 3 weeks, charging me for gas as needed during test driving. I called for an update on 6/17 and to ask about procedure, this call lost signal and dropped. I called later to inquire about the procedure being followed on test drives and got an answer that I was initially happy with.I got a text approximately 10 minutes later that they are giving my car back to me, after approximately $1800 in charges, and the issue remaining unfixed.Upon pickup, my car also had a sticky green residue in it, either from candy that had melted or from stray cleaning supplies, source is unknown.I'm not demanding all of my money spent back, as I feel that is unreasonable. But I would like some compensation since I'm most likely going to need to go to another shop to fix my issue and get my car legal.Business Response
Date: 06/19/2025
Our service manager is reaching out to the customer to attempt to resolve the issue and to also offer solution to the sticky green substance issue. The vehicle is a 2012 with 150k miles and is out of warranty.
The vehicle requires a particular series of driving situations in order for the codes to reset. we will make an effort to resolve.
Customer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** ******Initial Complaint
Date:05/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leased a 2024 Cadillac Lyriq after a couple weeks I noticed a crack In the cluster, drivers door handle didnt work and navigation didnt work. Made an appointment to get it fixed and they said it would be be two months because they were backed up and doing construction. Mind you this was supposed to be a new vehicle never titled but it was a service loaner with 2216 miles on it. Now they want me to pay for the crack at the tune of 3200 dollars. This was there when the vehicle was purchased.,Business Response
Date: 05/29/2025
The ************* on this vehicle was 6/6/2024 customer stated dash flickering. We reprogrammed system and reset. No other complaints.
Second service was 7/11/2024. We performed a tire repair, with no other complaints.
3rd service was 08/09/2024 we performed a recall bulletin, with no other complaints.
The repair in question was not a problem at delivery, it was determined that the dash was damaged by a foreign object somewhere between 8/09/2024, the when the last service was performed and 5/09/2025 when the issue was first brought to our attention.
The two month reference was brought up because there is a back order for display screens, if the customer decided to fix and not because we are under construction.
The customer was aware that they purchased a service loaner at the time of delivery.
Please direct any questions to **** ***** at ************.
Initial Complaint
Date:04/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction:The vehicle was purchased on January 31, 2025.The amount of money paid to the business:The total purchase price was $171,000 plus fees. What the business committed to provide you:The business committed to providing a reliable, functioning vehicle and timely resolution of any service-related issues.What the nature of the dispute is:Repeated malfunctions of the vehicle due to a GM droid software problem.Lack of communication from the dealership since the initial drop-off date.Disregard for concerns about the vehicle being potentially classified as a lemon under the law.Concerns about unfair treatment and perceived discrimination in prioritizing service requests.Whether or not the business has tried to resolve the problem:No proactive steps or updates have been provided by the business.A request to speak with the manager on March 31, 2025, was declined, and another staff member was sent instead.The vehicle remains in service for over 42 days, with no resolution in sight.If the issue involves advertising, when and where the ad was seen or heard:This issue does not appear to involve advertising.Business Response
Date: 04/25/2025
We are working with the manufacturer to resolve this issue. We are reimbursing the customer for fuel expenses and moving them to an EV rental. We will continue to work towards a solution as quickly as possible.
We are sorry for the inconvenience this has caused our customer.
Initial Complaint
Date:02/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a brand new 2020 Mazda CX-5 on Feb. 19 2021 with a 126 miles on the odometer.I have been complaining of my oil light coming on since the first oil change. This dealer did a total of 3 oil consumption test and said my car was fine. In Feb. of 2024 the car broke down for loss of oil. My extended warranty covered a majority and I covered the deductible and the belts to fix this. My oil light is still coming on and Bommirto wants to start doing oil consumption test again. They never really fixed the issue back in 2024 because my oil light is still coming on. This dealership has replaced my touch screen in the first year of owning my car. It was not fixed correctly because now they want me to pay 250$ to replace it again for ghost *********** key fobs don't read while I'm driving the car. They car reads on the dash as "key not detected". The dealership has said for the last three years that it's the batteries in the fob. Had the batteries in the Key fob replaced around 1/9/2025 by the dealership and the key is again reading key not detected on the dash. My car in November of 2021 my battery randomly died and my car wouldn't start. Battery was replaced by dealership. My battery ate the dust again in November of 2024. The dealership doesn't wanna take extra steps to figure out why my car has gone threw two batteries in less than 3 years. This dealership put bandages on my key fob, oil consumption problems, and battery problems. The service manager there actively worked against me and not providing relief to my problems on my brand new car. ***** the employee at the company actively lied to me three times in one week over the key fob. ******* compared my oil change to a doctors appointment. This dealership is unprofessional.Business Response
Date: 02/27/2025
Unfortunately this customer would not comply with the terms of the oil consumption test that is required by the manufacturer. the first oil change performed by this dealership was done at approximately 6000 miles, the second was done at ***** miles, when the customer mentioned their concern about oil consumption we instructed the customer to return 1000 miles after the oil change which they did and the technician discovered there was no oil needed. We instructed the customer to come back after another 1000 miles and they never did. under normal circumstances we would be happy to have the customer bring the vehicle in to try to rectify the issue but in this instance we no longer welcome this customer to the dealership due to the threats from the customer and the scene caused the day they picked their vehicle up, to the point that the local authorities had to be called to ask the customer to leave. We are certainly sorry for the set of circumstances leading up to these events and wish that it didn't come to this.
Initial Complaint
Date:01/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel the easy-care combination product. I was told I need to speak to *****. I have called on 1/24/25 and left a message, 1/27/25 at and left a message, on 1/28/25 I spoke with **** and asked if there is someone else, I can speak to regarding this and he said I have to speak to *****, so I left Trent * more messages on 1/28/25. I then even sent in an email to the business. No response. I have even called easy-care, and they said it has to be cancelled through the dealership since it is not passed *0 days. I want it cancelled before the *0 days is up so that I can receive a full refund.Thank youBusiness Response
Date: 01/29/2025
This product has been canceled and is in process. The full refund will be sent to ************************.Customer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** *******Initial Complaint
Date:09/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle went in late November early December. Bommarito replaced the ecm. At first I was under the impression it had the wrong battery installed per Advanced auto parts stating it, and when speaking with Volkswagen, we determined it is a correct battery. I went to pay for my vehicle on January 23rd. I went in to pick it up and asked them why it was covered. They told me it was warrantied but the battery was arcing and thus not covered (meaning that someone hooked it up wrong). After doing extensive research myself it was a manufacturer issue based off the code I found (u code 3001). I went up through their channels through out various departments to talk to them about this but I could not get any momentum. I had been primarily communicating with **** ********** & **** *******, they were being dishonest with me in regards to the battery arcing and hooked up wrong, which is entirely false. They gave me diagnostic reports with dates that they already told me something was wrong, or dates that are after us speaking (for example when I brought it in and spoke in April of this year, we spoke and I provided them my own diagnostics with a machine I got, got it toed and after diagnosis they told me it was fine, i asked for a diagnostic report and they said the report was fine, but when they sent it to me it was dated for several days later. How did they know that before the diagnostics?). I have given them roughly ******* dollars plus taxes (roughly ***** dollars) for the ecm and labor.Business Response
Date: 09/23/2024
We have all the correct documentation which has been uploaded to Volkswagen. The vehicle was repaired at a different facility which installed a defective battery. The battery
was dead and apparently jump started, due to the stored codes, incorrectly. Due to the improper connection of the cables the *** was damaged. This is not a warranty issue and could possibly be an Insurance
issue.
Customer Answer
Date: 09/23/2024
Complaint: 22323478
I have reviewed the business' response and am rejecting it because: First and foremost, my vehicle was never repaired at another facility at any point. Advanced Auto Parts installed a new battery in my vehicle in September 2023 and vehicle drove perfectly fine until it didn't start in November 2023. I first contacted Advanced Auto Parts and let them know my vehicle wasn't starting and I purchased a battery from them a couple months earlier. I gave the store clerk my battery information and he me told they sold me the wrong battery over the phone. So, I thought they sold me the wrong battery and I gave that information to ****** the Service Advisor at Bommarito St. Peters Volkswagen over the phone. The clerk told me he would exchange my battery and install the correct one. So, I got my vehicle towed to the store and they replaced with another battery that was correct as well. Later on, I realized the information the store clerk at ****************** gave was incorrect about the first battery. Both batteries I received the auto store was correct. I realized later on I had a warranty on my vehicle and was never notified from the service department. I began to ask why I wasn't notified about my current warranty when my vehicle first arrived at their service department, and I never got an explanation. After further research I found out my vehicle ECM had manufactured with information I received the ********************* diagnostic report as well as information I researched as well. Diagnostic trouble code U3001 clearly states its manufactured defects with the engine control module (ECM). I have all the supporting documentation via email, text or hard copy. The battery was never jump started by anyone, but Bommarito St. Peters Volkswagen and the battery was never installed/connected incorrectly. ShalomOnce again, I have proof from Bommarito St. Peters Volkswagen ****************** my ECM (engine control module) had a manufactured defect and it should have been covered under there manufactured warranty at no cost to me.
Sincerely,****** ***** Jr
****************** Retired
Business Response
Date: 09/25/2024
Mr.****** ******* was towed to our dealership service department and was checked in on 12/04/23. The Technician assigned to the ******* started his diagnosis @10am on 12/06/23 and was continued on 12/07/23. At that time the technician determined that the *** would not communicate with other control modules on the various networks. The *** did have a DTC U300100 Control Module improper shutdown code along with 7 additional active DTCs including and not limited to U112100 Data-bus missing message, U112200 Data-bus implausible message, and U112300 Data-bus Error value received. This type of failure is caused when a *******s electrical system has encountered a reverse polarity situation IE wrong battery, improper installation, or improper jump start all of which are considered by ** to be outside influence and not covered by a manufactures warranty. All of the aforementioned DTCs are documented on the *** Diagnostic log uploaded to Volkswagen time stamped and identified by VIN. In reference to the date of the *** log Mr. ***** is referring to it is time stamped with the date that the log was finalized. 1/11/24 was the day the new ECM was installed (The part had to be special ordered as it is not a normally stocked part) and programing was completed. The ******* was then test driven in accordance with the original customer concern and delivered the next day to the customer.Customer Answer
Date: 09/30/2024
Complaint: 22323478
I have reviewed the business' response and am rejecting it because:Good evening To Whom It May concern I'm responding to Bommarito St. Peters Volkswagen ****************** latest message. I agree my 2019 ** Arteon was diagnosis by the service department on or about 12/06/2023. I need clarity on my vehicle being diagnosis for two consecutive days as well as the report was time stamped for 01/11/2004 the day prior to me paying for the balance on my invoice and picking up my vehicle on 01/12/2004. It doesn't make any sense to me. I understand the diagnostic report is date stamped so I'm wondering where the date stamps for 12/06/2023 and 12/07/2023 from the service department diagnosis of my vehicle?
Once again, they stated their diagnostic report had diagnostic trouble code U300100 logged on it which is a manufactured fault code referring the electronic control module (ECM). Could you please ask the service manager at Bommarito St. Peters ** what does the U300100 code represent pertaining whether it's a Volkswagen manufactured fault code or not? Manufactured fault/defect codes fall directly on the manufactured. Also, my 2019 ** Arteon never had the wrong battery, or a defective battery installed incorrectly.
On January 15th, 2024, I received a diagnostic report from **** *********** the service manager a few days after I requested it from him. They are correct that according to the diagnostic report I received from **** via email diagnostic trouble code (DTC) U300100 was on their report along with many other codes. Here is a breakdown of the codes and I will attach a copy of the ** diagnostic report of my 2019 ** Arteon that was sent to me.
My total number of diagnostic trouble codes were 45. I had a 9 active diagnostic trouble codes and 8 other control module error diagnostic trouble codes. Active DTC in order as follows: P161200, U041600, U112100, B148745, B1168F2 plus 1 more, U112300 plus 2 more, U112200 plus 2, U300100, B11CF53 which is a total of 14 active DTC.
The other control module error DTC in order as follows: U112300 plus 6 more, U112100 plus 2 more, U041600 plus 1 more, P161200 plus 2 more, B1168F2 plus 4 more, U112200 plus 6 more, B148754 plus 1 more, B11CF53 plus 1 more which is a total of 31 other control module error DTC. The total pages of diagnostic report for my vehicle from ** were 16 pages.
On 12/20/23 I paid over the phone with ****** at ** service department ******** for my new electronic control module.
For your information when I connected the Innova 5600 scan tool back in late November in my garage at home on my 2019 ** Arteon it read 8 diagnostic trouble codes exactly in this order: U3001 1/8 Stored, U0100 2/8 Stored, U0100 3/8 Pending, U0301 4/8 Pending, U3001 5/8 Pending, U0100 6/8 Pending, U3001 7/8 Permanent, U0100 8/8 Permanent.
Additionally, I have more information pertaining to performance of my 2019 ** Arteon if I need to present that information.
Please contact me with any questions or concerns via email or by phone at ************. Shalom
Respectfully,
****** ***** Jr
****************** Retired
Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my car in for some warranty work which was supposed to be free, ended up paying Enterprise $**2.46 and H323434373630**353038H sent me a check for $261.64. They said they don**;t repair hail damage. I was shorted some money on this. They acted like they would have a car for me, told me to go to Enterprise to get a car and they would pay me back but I ended up paying for it. I would like for them to give me the money they deducted for the hail insurance.Business Response
Date: 08/02/2024
The Customer contracted with Enterprise Leasing for a Warranty Repair which was reimbursed. The customer Chose to put ************** on their rental
instead of using her own automobile insurance coverage. The customer contracted for this insurance at their own expense. It was explained that the Warranty coverage would not include any type
of supplemental insurance or other charges except for the rental itself.
Customer Answer
Date: 08/05/2024
Complaint: 22082752
I have reviewed the business' response and am rejecting it because: I should have been informed that I could have processed it through my own insurance.
Sincerely,
***************************Business Response
Date: 08/05/2024
After speaking to all parties involved I can understand why the customer would think that all
charges would be covered under Warranty. Unfortunately our 3rd party vendor, which we have to use
from time to time, due to our busy schedule, does not do a very good job explaining to the customer
that this Insurance will be an additional charge that the **************** does not cover. We are
sorry for any inconvenience this has caused our customer and in the interest of good relations we
will refund the customer in the amount of $134.46. Thank You
Customer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Cadillac (VIN: *****************) and encountered several issues related to the vehicle's warranty and overall performance. These issues have caused significant inconvenience and financial loss.The vehicle was supposed to come with a 3-year/100,000 km warranty as advertised. However, when I attempted to claim warranty services for engine-related problems, I was informed that the warranty coverage was not as stated.Despite repeated attempts to contact the dealer and manufacturer, I received no satisfactory resolution regarding the warranty coverage.Shortly after the purchase, the vehicle began experiencing engine issues, including frequent stalling and loss of power. These issues have rendered the vehicle unreliable and unsafe for use.I took the vehicle to the dealer for repairs multiple times, but the issues persisted. The dealer's attempts to fix the engine problems were inadequate, and the vehicle remains inoperable.I have contacted the dealer multiple times to address the warranty and engine problems. Each time, the dealer either provided temporary fixes or failed to honor the warranty terms.The dealer's responses have been unsatisfactory, and they have not provided a permanent solution to the ongoing engine issues.I have also reached out to the manufacturer to escalate the issue, but there has been no significant response or resolution from their end.Due to the persistent engine problems and inadequate warranty coverage, I have incurred significant repair costs out of pocket. These expenses were supposed to be covered under the warranty.The vehicle's unreliability has also led to additional transportation costs and lost work hours.The ongoing issues with the vehicle and the lack of support from both the dealer and manufacturer have caused considerable stress and frustration.Business Response
Date: 07/18/2024
We are responding to Mr..Fields claim on his 2010 Cadillac with ******* plus miles. ************* the Manufacturers warranty on his replacement motor has expired. The original replacement motor
is the only Warranty that was offered. Subsequent repairs after the original replacement Warranty had expired have no Warranty. **************** could only produce 1 oil change receipt from ******* miles, to ******* miles.
Any decision regarding the approval or denial of a Warranty claim is at the discretion of the Manufacturer, Cadillac. **************** claim should be directed to Cadillac, not Bommarito. A 14 year old vehicle with over ******* miles
has most probably outlived its mechanical limits. We are sorry about the circumstances.
Customer Answer
Date: 07/18/2024
Complaint: 22005306
I am rejecting this response because:1. When I picked up my newly installed engine in August 2023, I asked, in front of a witness, if the new engine was under a new warranty, to which Bommarito stated, "Yes, GM provides a 3 year, ******* mile warranty for the installation of engines." This is the only reason I put over $10,000 after the latest engine was installed. SIMPLY THE CLAIM THAT THE VEHICLE WAS NOT UNDER WARRANTY IS FALSE.
2. The attached recipt, which Bommarito has access to, clearly shows that I made them aware that ********** provided oil changes on 12/1/23 at 260K miles and on 3/21/24 at 268K miles. ************* I told them my father takes my car to get oil changes when he has my car when I travel for work and though I do not have such recipts, I would be willing to have him go to the place. SIMLPLY THE CLAIM OF 1 RECIEPT DURING THIS TIME IS FALSE AND MISREPRESENTS THE MATTER.3. IF the issue was actually the vehicle was not under warranty, oil changes would not matter. If the lack of oil changes (it is not), caused the engine not to be under warranty, why did they even request the oil changes nor directed me to obtain additional oil changes records.
4. After speaking directly with GM, they directed me to engage with the dealership and Bommarito knows this.
5. The unempathic statement pertaining to the age of the car conviently left out the fact that they installed the last two engines, both of which failed. There was not this energy not such perspective while I was paying tens of thousands of dollars at their institution.
Again, I am seeking the following:
A) I seek full reimbursement for the repair costs incurred due to the engine problems that should have been covered under the warranty.
B) I request the dealer and manufacturer to honor the originally advertised 3-year/******* km warranty and provide a permanent fix for the engine issues.
C) If the vehicle cannot be reliably repaired, I request a replacement vehicle of similar value or a full refund of the purchase price.Sincerely,
*************************Business Response
Date: 07/18/2024
Once again and finally, the Manufacturer dictates whether or not the vehicle is under Warranty or not, Bommarito has no say in the matter. According to the Manufacturer the engine
is out of warranty. Bommarito had nothing to do with the failure of the engine and will not be compensating the customer in any way. The customer needs to address their dissatisfaction
and Claim with the Manufacturer and send their BBB complaint to them.
Customer Answer
Date: 07/18/2024
This is very disappointing. The business provided a lie and I provided evidence to support it was a lie. I will proceed accordingly. This was a complete waste a time and as someone who has never reached out the the BBB, I now understand the criticism. Thank you for nothing.Initial Complaint
Date:12/18/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought this car out of state. When I flew to dealer I was told that out of state financing would not be accepted. ******* told me that my financing would be accepting but the finance manager ***** did not approve. They never asked for insurance. I drove from Stl to Ohio without insurance. I was contacted by ***** and asked where's my down payment of $11000. I told him that I paid via check and he said that they do not have it and that I'm going to have to pay again. I had to wire them the money to pay for the car because no one could find the check. My temp tag expired 11/14 and I just got my title last Tuesday with my plates. I asked to speak to general manager with no response. The title that I was giving was wrong. It was not issued in the county that I live in.Business Response
Date: 12/27/2023
It is true that we misplaced Mr. ***** Check, and we almost immediately contacted him so that he could stop payment and re issue a check. Mr. ***** was very uncooperative and after several failed attempts to get his commitment to replace the check, I personally called him to apologize and to secure payment, which he subsequently did via wire transfer. The state of Ohio requires VIN inspection on vehicles purchased out of state, Mr. ***** took 1 month to provide to us. We use a Title company for out of state deals that registered the Vehicle in the proper county of residence. Although the issuing county is Medina, the residence county is Summit County. The vehicle is Licensed and registered.
We are sorry for the Lost Check. We will not be issuing a credit of any kind..
Initial Complaint
Date:07/07/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Follow up Complaint on 2017 Ford Escape bought on December 31, 2022. Since than vehicle was picked up around June 8 as we were told it was fixed. Than on June 10th we started smelling gas fumes again and it was running really rough, Called Dealership and since it was on a Saturday couldn't do anything and were told to bring it back up and drop it off that Monday June 12, And that's what we did. Pick it up once again saying it was fixed on June 28th, Than to turn around and drop it back off on June 30th because of gas fume and running rough. I keep getting back a vehicle that is NOT safe to drive or be in! Vehicle still there as in now. And in between all of this there was a phone call from *****, GM of Bommarito on June 29. He said the director was going to call my husband after he got out of a meeting, And that we didn't have to worry about that vehicle anymore because they were going to get us out of it. My husband has called GM manager to follow up on this and all he said is that it was up to director. WELL here we are a little over a week and still NO call from director, And wonder just how long a meeting is? But my husband than gets a call from ****, Manager in service to now tell us it is cylinder heads. They put refurbished 1 in when doing motor work because we were told than they couldn't find any new ones! They have put us in a loaner car. All we have been getting is the run around on a vehicle that has had nothing but issues and clearly has been far from safe to drive or ride in. We no longer trust the work being done to this vehicle as this is around the 5th time for the SAME issues! And all together vehicle has been there 6 times. And that is way to many times as something should of been done. Don't want the vehicle back and don't TRUST the work being done to it! This has been a very unpleasant and very unprofessional service treatment we have ever got from a dealership. Thought Bommarrito took care of their customers? So far they have not! ENOUGHBusiness Response
Date: 07/24/2023
We have satisfied the customers complaint and they are happy with the repair.
Bommarito Volkswagen Of St Peters is BBB Accredited.
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