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Business Profile

Moving Companies

ABC Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented 2 units at ABC on separate occasions, with separate contracts. I have kept one completely up to date. The other unit is in default, I don't deny that. I have notifications from them stating back in July they were were auctioning off the unit for past due fees. They have NOT. In fact they are still accumulating fees against me. I have asked them several times to evict me from that unit and they refuse, still gathering fees against me. I have tried to explain the situation and work with them. They refuse. And they have now locked my unit that is up to date on payments. And refused me access to my unit that is current. I've tried explaining that while they keep adding fees I cannot get the unit that is behind paid and the owner stated she didn't care and that even though the other unit is paid, that I could not have access to that unit until the other unit is paid up to date. It's currently over $700 I am on disability and cannot pay that amount. She refuses to stop adding fees and refuses to work with me. She claims I have to bring in $700 at once for her to let me have access to my belongings

    Business Response

    Date: 11/16/2022

    Hi ********,

    The contracts that you signed on 5-13-21 and on 12/10/21 states that if you are not current on rent, you will be locked out of your units. We’d be happy to discuss this with you and work out a resolution that works for both of us. My direct number is ************.  Please feel free to contact me at your convenience.

    Customer Answer

    Date: 11/17/2022

    Complaint: ********



    I am rejecting this response because:
    I have tried repeatedly to talk to her. She just gets angry demands more money than I can come up with when she keeps adding fees. The contract I signed said I'd be locked out of unit if I wasn't current. All I want is access to the unit I'm current on. She refuses. And keep adding fees. 

    Sincerely,



    ******** *****

    Business Response

    Date: 11/17/2022

    ********,

    We are willing to make it right for you and us. We know you are behind
    on your rent. Call me and let’s discuss a payment that works for both of
    us.

     

    Thanks

    Customer Answer

    Date: 11/19/2022

    Complaint: ********



    I am rejecting this response because:



    I have attempted to several times and got the voice when I finally got in touch with someone, I was told they couldn't answer any questions I had to speak with ****. But every time I've called **** isn't there



    Sincerely,



    ******** *****

ABC Mini Storage is NOT a BBB Accredited Business.

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