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Business Profile

Tanning Salons

Palm Beach Tan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Palm Beach Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palm Beach Tan has 2 locations, listed below.

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    • Palm Beach Tan

      4560 S Campbell #120 Springfield, MO 65810

    • Palm Beach Tan

      900 E Battlefield Rd Springfield, MO 65807

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the email I have sent 2x since Weds May 03, 2023.( The store location of this business is ******************************************************************************************************).( The store location of this business is ******************************************************************************************************).Good morning *****,Just reaching out after talking with ****** about the the situation with my account. I left for ******* on 05 Sept 2022. A few days before, I came into the Battlefield location and asked the employee at the desk to cancel my membership completely and close it out. I left and a week or so later my wife emailed me and said we we're still being charged at $35.00 for Sept 2022. I told her just wait and see if this happens again for Oct 2022. I spoke with her in mid October and she said it happened again. My wife also said she called the location and asked about this and was told by an employee that I (*****) would have to come into the store in person. I just got back to the states on Sat 29 Apr 2023. So as it stands now I have been charged $315.00 for a service that I have not used since Sept 2022 when I cancelled my membership in person. I understand mistakes can happen and we are all human so I see two ways we can resolve this very simply. My wife and I are traveling to ***** in late May and would both like to have some good color for the trip. So what if we both had the top package your salon offers for say 35 days and we call it even. Or if that somehow cannot be done then cash is always accepted as well. I like your salon ,the staff is great and your business is always clean. I do not want this to be a issue for either of us. Sorry for the long email.This is the email I have sent 2x since Wed May 03, 2023.

    Palm Beach Tan is NOT a BBB Accredited Business.

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