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Business Profile

Yoga Studio

Hotworx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Studio.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second time contacting about Hotworx nothing is resolved I went in on March 7th 2024 joined a 90 day commitment at the end of the 90 day commitment I went in person in June to cancel I was told I still have to pay another 2 months which is very odd and honestly a scam I signed up for a 90 day commitment nothing less or more ! I said ok after a 3rd charge when I was told in person it was cancelled I went back in person to cancel again !!!!! A man helped me and said what I can do is freeze for 2 months then it will cancel so that you are not being charged $59 a month only $9 for the mis information and welly account not being cancelled ! I was left a voicemail stating my services were cancelled on November 13th 2024 I should not have another charge Im writing here so that there is proof with a 3rd party that my services are indeed cancelled as of November 13th 2024 ! I have now completed 8 months well past my 3 month agreement I have been given mis information and no commitment from HOTWORX company and or Employees that and refuse to resolve I do not want to see another charge from my account

    Business Response

    Date: 12/19/2024

    She came in to cancel before her 90 day commitment was up which is why we put it on a freeze.  We put her on the freeze due to back issues she was having and she never came back in to cancel.  So basically we never heard from her again.  Our policy is you have to come in to cancel and there is a 60 day agreement.  If she needs to call us about this, you send her the contract that she signed up with us.  As of right now, she is not cancelled out because she never came in person to cancel the agreement.  The last time we saw her she put her membership on freeze and we have never seen her since then. 

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for HOTWORX at the Springfield Mo location on March 8 2024 completed my 3 month agreement , went in person to location to cancel they said it will cancel in 60 days , after another 2 months worth of payments still not cancelled went back in person they said they cancelled it which what they did was froze my membership , so again I was blindsided with another $59 charge when my membership should have been cancelled

    Business Response

    Date: 11/20/2024

    She is saying we have been charging her after she cancelled the membership.  We go month to month with charges for the membership, on auto renewal.  She froze her membership in July 29, 2024 and we had her sign off on a 3 month freeze agreement and it stated the dues would go back to regular charges.  She never came in to cancel or anything.  It has to be an in person cancellation or a written cancellation to the studio.  If she needs to refer back to her membership agreement that she signed off on.  It was March 7, 2024.

  • Initial Complaint

    Date:11/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed this company asking to pause my membership, they agreed and I was never told my account would resume regular services after the 3 month pause. Now I am being told I owe over $200 even when I requested my account be paused. After I contacted the company they stated it is in their member agreement that regular charges would resume after the 3 month period. In the email I was never communicated that or even when I went in to sign up no one communicated anything to me. Now I am just wanting to cancel my membership. They will not cancel my membership until I go in the building even though I can email them to pause my membership. I am begging and pleading for them to just cancel the membership and Ill dispute the charges I never authorized. I was never emailed or mailed anything stating they were resuming the full membership charges. I cannot afford to pay these fees and they will not cancel the membership until I do so. Their lack of communication and hidden agreements in their contracts is difficult for people to understand exactly what they are signing up for. Due to the lack of communication I am now unable to pay a balance and unable to cancel my membership I never agreed to pay for after a certain period of time.

    Business Response

    Date: 12/02/2024

    This member signed our membership agreement stating they agreed to all cancellation processes and this was sent to their email as well. Once the member froze their membership they were informed when payments would be resumed. We have been very transparent and communicative about the fees. 

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been double charging me. I signed up with them at the beginning up the year. They had my card associated with someone else&#**;s card and I have informed them to cancel my card multiple times and they would not do it. I went to this location and they would not open the door for me because my key would not work. Today I was finally able to cancel my membership and right after I cancelled my membership they attempted to charge my account again after I paid them $100.00 to cancel the membership. I would like to be refunded $480.00.

    Business Response

    Date: 05/22/2024

    We will not be offering any type of refund as it is clearly stated in our membership agreement what our cancellation policy is. This consumers card was not double charged. When she signed up, she had a friend sign up with her and this consumer voluntarily offered her card to be placed on her friend's account as a secondary form of payment which is part of our policy in case the first form of payment does not go through. 

Hotworx is NOT a BBB Accredited Business.

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