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Business Profile

Denturist

Affordable Dentures & Implants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the date of the transaction was 2-24-25. i had a full mouth extraction excluding 3 wisdom teeth and 4 premolars on the bottom. immediate dentures were placed and rhey werent usable, the bottoms were made bad and a dental tech admitted to them being made wrong. a few days after my extractions my swelling had gone down and i noticed that Dr. ***** had broken a premolar tooth during exteaction and said he would fix it for free. the dentures have not been touched for 3 weeks by them and they ignore every chance i have texted them about issues involving my mouth after a big surgery. the bottoms are $395 and totally unusable, the permanent dentures i have a payment plan on but they threatened to transfer my care because of the issues i had with my mouth. the desk ladies are no help. i paid $700 as a down payment and they haven't kept their end of the deal, even with signed papers i have about the care i was going to receive after the dentures were placed. they charged my insurance and i would like a refund because the prostetic and the care i received was not worth the mental anguish and emotional tremor.

  • Initial Complaint

    Date:08/29/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dentist has me on a special mouthwash for my implants. My pharmacy can not reach them to renew prescription, and I have been trying for a week and a half with no success. I have left messages and still no call back. I keep calling from 7:00 am till 5:00pm with no luck. Still no answer and no call back.

    Business Response

    Date: 09/06/2022

    I recieved a letter from a complaint that was filed on 08/29/2022 with an ID of ******** from *****************************, I have contacted ****************** and resolved the issue and we discovered he was calling the wrong telephone number. I gave him the correct number and called his refill for his prescription immediatly, Thank you

    Customer Answer

    Date: 09/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Affordable Dentures & Implants is NOT a BBB Accredited Business.

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