Complaints

This profile includes complaints for Slim 180 Weight Loss's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slim 180 Weight Loss

  3828 S Lindbergh Blvd Ste 102 Sunset Hills, MO 63127-1366

  
• 

  Slim 180 Weight Loss

  2502 Highway K O Fallon, MO 63368-6625

  
• 

  Slim 180 Weight Loss

  1978 Zumbehl Rd Saint Charles, MO 63303-2721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Febuary 5, 2025 I paid a total of $1,268.40 for a Weight Loss program. $699.00 was for Full Year Nutritional Guidance Program as per my Receipt #****. I purchased from the owner Trish ***** have to attend a training session. My training session was with ***** *. She went over the Booklet explaining the products and the program. Nowhere in the book does it mention The program is divided into weight loss weeks. And ***** never mentioned it.On March 31 *******, another employee said I had 3 weeks left until I had to pay for more weight loss weeks. I was shocked? I called ***** and she admitted that she failed to mention the way the program was divided into weight loss, Stabilization and Maintenance. Up to this point I had lost 6 pounds. I told her I was uncomfortable returning to the center, that the program was not explained. I would like a partial refund for the 8 months that I did not get serviced. She said she took responsibility for not telling me the program details. She agreed to that and said she would call me back. Its been 2 weeks and she never has called. She also said that customers usually get upset when they tell them they need to pay more weight loss weeks. That tells me that I am not the first ****** who did not know this. I was in Slim 180 years ago with a different owner. The ownership has changed,My last visit to the center was March 31, 2025. I was uncomfortable with going back. This seems like just a way to get more money out of clients. I feel I am owed for 8 months of the program

  

  Business Response

  Date: 04/11/2025

  To Whom It May Concern: 
  On February 5, 2025, our client purchased the Nutritional Guidance Weight Loss Program with four weeks of Tirzepatide weight loss injections and participated in the Nutritional Guidance Class. During this class, we shared valuable plan information to support your weight loss journey.We appreciate your understanding that this information, once given, cannot be returned. This class includes a detailed explanation of our entire weight loss program, food plans, food lists, tips, recipes, and more.

  The total cost of your program purchase, before the application of tax, amounts to $1,268.40. This includes a full-year Nutritional Guidance weight loss program, four weeks of Tirzepatide weight loss injections,and a free starter product pack. Because the client is a returning Lifetime Maintenance client, they received a 15% discount on your Nutritional Guidance Weight Loss program purchase.
  

  Our Nutritional Guidance Weight Loss Program typically achieves an average weight loss of 3 to 5 pounds weekly. To determine how long the weight loss phase will take to achieve your weight loss goals, we utilize an average rate of 3 pounds per week. In February, they indicated a goal of losing 26.4 pounds, which approximates nine weeks of weight loss. Additionally,we included two full weeks of complimentary weight loss support at the onset of our program to facilitate the adaptation to the new regimen at no charge. 

  We regret that we did not provide a comprehensive overview of the full-year weight loss program, which is structured into four key phases:Preparation, Weight Loss, Stabilization, and Maintenance. These phases are designed to unfold throughout the duration of the year-long program. As a returning client from 2016, 2020, and 2023, we had assumed that the client would possess a familiarity with these phases. Should clients deviate from their prescribed food plan and fail to achieve their weight loss objectives within the designated timeframe, it will be necessary to purchase additional weeks of the weight loss program.

  On April 1st, our client visited our weight loss center for a regular accountability check-in. During this visit, she was informed of the number of weight-loss weeks remaining in her program. This is our normal protocol, but it was a shock and unexpected for the client. The client was under the impression that they had a full year to achieve their weight loss goal.

  Later that week, on Thursday, April 3rd, the client called and spoke with the manager of the weight loss center, requesting that I call her to discuss the matter further.  Within 20 minutes of the original call on April 3rd, a return call was placed to the client to discuss the matter. During the call, the client explained their situation. I sincerely apologized for the confusion and my lack of providing more information about the program. At that time, I then provided a detailed explanation of how the Nutritional Guidance Program operates. Since they had previously participated in our program, I assumed they were familiar with the protocol. I take full responsibility for that misunderstanding and for not providing this information during their first return visit to the store.

  The client has indicated that they consider themselves a "lifetime member" and expressed concern regarding the absence of a corresponding discount. However, it is important to clarify that we do not offer a lifetime membership; our services are limited to Lifetime Maintenance.I clearly discussed this distinction during our initial consultation and reiterated it during our recent conversation.
  

  I was unable to confirm this matter during the call as I was engaged at a different location. However, subsequent to reviewing her records and history, I have verified that a 15% discount for the Nutritional Guidance Weight Loss Program was granted in recognition of her status as a Lifetime Maintenance client. This program add on has been in operation since 2014. For clients who are within 3 to 5 pounds of their target weight, we offer support to help them maintain that weight over the long term.

  During the phone call, I proposed an adjustment to the client's program that would provide additional weight loss weeks at no extra charge. I also offered to meet with her to ensure she felt comfortable,especially if she had reservations about interacting with other staff members in the future. There would be no requirement for her to purchase additional weeks from Slim180, and her program could continue without any issues. The client requested some time to consider this offer and said she would get back to me.

  On Monday, April 7th, the client contacted the weight loss center. After thorough consideration of the proposal presented on Thursday,April 3rd, she concluded that the modification in the duration of the weight loss program would not contribute to her feeling comfortable with the continuation of the program.
  During our conversation, we discussed the importance of keeping clients informed about their progress in the program, including how many weight-loss weeks they have remaining. Clients often lose track of this information, which can be upsetting when they realize too late that their weight loss weeks have passed or that additional weeks are required. This reminder is not meant to solicit payment for extra weight loss weeks but rather to help clients stay focused on their goals. The client agreed to think this over once more and would get back to me with her final decision.
  

  On Tuesday, April 8th, the client contacted the weight loss center to indicate her decision not to continue with the program. Despite the proposed adjustments, she expressed discomfort with proceeding further and requested a partial refund. A partial refund was requested at this time.
  I gently reminded the client that this is a simple communication error, and I am doing by best to find a solution that can help!  Slim180 focuses on transparency and educating our clients throughout their weight loss programs. Even with unreturnable program information provided, I would still consider a partial refund. Slim180 weight loss programs are non-refundable, and all sales are final (listed on all receipts at the time of purchase and emailed).  
  

  I requested additional time to evaluate the possibility of a refund. During this conversation, serious accusations were made regarding unethical business practices and allegations of attempting to mislead our clients. Furthermore, it was indicated that if a resolution could not be reached, the individual would not hesitate to publish negative reviews.
  

  On April 9th, a letter and a partial refund check for $250.00 were mailed to the client via *****
  Enclosed with this correspondence are copies of the check,the letter, the recorded call time stamps, and the receipt. I would like to clarify that I did not request the return of any materials or products at the time I issued the partial refund of $250.00.
  

  The discount listed on the receipt covers three items:
  Free Stater Pack of Products
  Free Set-up Fee
  15% Discount Off - Nutritional Guidance Program
  
  Should you require any further assistance, please do not hesitate to inform me. I am more than willing to facilitate a solution that is satisfactory for all parties involved.

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the program after with the understanding I could eat my own food. They have you pay BEFORE you get any materials an 'nutrition." I was guaranteed I didn't need to purchase any food, or the supplements. It is if I choose to. AFTER signing up and paying them over $500, I went to the 'nutrition' class with someone who is NOT a registered dietician. She read to me from a book. I expressed concern with having weigh loss surgery in 2016, and was told to just eat what I could and try my best. AFTER signing and PAYING, I then learned that to 'meet' their guarantee, that I did in fact have to buy their snacks and their supplements. Part of the program was that if you appeared every day of the week except for one day, you could get earn an extra week. If I fill out my log based on what they expect you can get a coupon. I expressed concerns before signing up, as well as at my first weigh in about the amount I workout, and that the caloric restriction does not allow for that. Again, they said "Oh - this is enough." I expressed concerns that I violently vomited not once, but twice after attempting to drink one of their 'required' supplements. They had NO idea the ingredients, or if it might contain a product I am allergic too - Again showing - they are hourly employees, not dieticians.After discussing the caloric restrictions and lack of proteins, as well as lack of disclosure on the supplements with a medical advisor, personal trainer AND Dietician, I am asking for a refund of the weekly rate and cancellation of my membership immediately.I am NOT asking for a refund for the supplements, as they have been opened. I am NOT suggesting their calorie restriction will not work. I am suggesting, these were NOT disclosed BEFORE I paid. They took my money BEFORE I could see the 'diet' restrictions, supplements, etc.

  

  Business Response

  Date: 08/04/2023

  BBB - 
  
  On July 19, 2023, *************** came into our weight loss center for a detailed consultation. She left without pruchasing, then reutrned later in the afternoon to purchase our Nutritional Gudiance Program.  The materials reviewed during the consultation went into more detail than typically provided to ensure the food options on program would work for her tastes, offering a viewing our of detailed food list. The manager of this location answered all questions from *************** and did not refuse any information. No, our manager is not a registered dietitian, but she is a trained weight loss counsleor with a years of experience. We also have physicans on staff available for appointments or teleconferences if a client wanted to speak with our medical team, this was not requested, but we are happy to set this up.  

  Slim180 offers a Weight Loss Guarantee to clients who use our full program, this does require the use of some of our products.  We do not reuqire the use of supplements and snacks for success on the programs, however some products are required for our Guarantee as they are a part of our overall program.  We do not disclose all the "ins & outs" of our weight loss programs prior to our clients signing up as they are trade secrets, however we do give a very detailed overview of what they can expect during their weight loss program.  Including a detailed discription of our supplements, foods eaten on program, and descriptions of the program phases breakdown.  
  Payment options are available for those who require this, but break down of payments were not requested. We do offer our clients the opportunity to visit our weight loss centers for one-on-one counseling to help keep them accountable and on the right track, if clients visits 3x per week they get a Buy one, get one free Slim Snack. If they visit 4x a week, we add free weight loss weeks to their program (should they want additional time).  The counseling piece of our program helps the client stay engaged and active in their weight loss, as well as, having an accountability partner througout the journey.

  
  Regarding the reaction to the Metabooster drink, this is a vitamin packed drink. At times, a intake of vitmains can bring on naesea and/or vomiting.  The client does have an allergy to Watermelon, but this is not an ingredient in our Metabooster.  Multi-vitamims can have a side effect of naesea and/or vomiting, especially if taken on an empty stomach.  We always advise taking with food or after eating.
  It is our knolwedge that *************** enjoys working out several times a week, and when she let us know that she was feeling faint after a work out. We advised her to make sure she is eating before and after her workouts to ensure her caloric intake was enough to support her physical activity, as she typically did not eat in the mornings.  We also advised to get in all foods daily, as she reported not eating all the requied foods. 
  Our goal is to help her reach her goals with proper nutrition, guidance, and support throughout her journey. During the first week of her journey she had a loss of 7.2 lbs, we would love to continue this success!
  
  We would love the opportunity to to adapt her program for her success, with only 10 days into her journey, we havent had the opportunity to adjust works best for her! We want nothing but success for our clients and adapt our programs to fit with their needs and lifestyles.  If *************** would like to continue on her program and allow us the opportunity to help her acheive her goals, we are happy to work with with her until her weight loss goal is met (Utilizing the guarantee, without meeting criteria with products). We would want her to check in to track the weight loss progress, and set up an appointment with our Physician to review her ******* futher.  

   

  Thank you, 

  Slim180

  Customer Answer

  Date: 08/07/2023

  Complaint: 20419033
  
  I am rejecting this response because:

  BBB - 
  1.  Viewing a 'list' of foods -

  Deny:  I again Said protein will be a problem.  AND Again - this is a 'list'  This does not tell me how much of something I can eat.  This 'list' can be found online.  It was a very GENERIC list.  I told her repeatedly I do NOT eat red meat - except a burger on occasion.  The ONLY fish I eat is tilapia and 'water' packed tuna.

  2.  "this does require the use of some of our products."  ...  "Including a detailed description of our supplements, foods eaten on program, and descriptions of the program phases breakdown."  

  Deny:  You say 'what' they are called .  Nothing about what they actually are.   Again - You in NO WAY gave any options.  A  

  3. " Payment options are available for those who require this, but break down of payments were not requested." 

  Deny:  NOR was offered.  

  4.  Reagarding Metabooster -

  Deny:  The point being could not tell me what was in it, or the purpose - AND if I just 'leave' it out and "Just leave out the skim milk"  I am out all of those vitamins and additional calories - I was ASKING for.  

  5.  Working out -

  Deny accommodations:  I asked for an increase of calories, or suggestion - I NEVER passed out even without eating first UNTIL I started this.  My trainer urged me to increase and talk to the clinic.  I asked for suggestions.  I was told "Well Try to eat first.  This is enough calories."  Again - I was already told to leave off skim milk (which is 90 of those allotted calories and vitamins.  The "booster' has these vitamins as well I was being told to leave off.

  6.  Weight loss

  Amend - Yes - I 'lost' 7.2 pounds - BUT - Deny:  please look again - I lost 4 of those BEFORE starting the program on that Tuesday.  I attempted to eat just meat and vegetables for 2 days.  I have lost 18 since I started working out and cut **************** without the program.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/08/2023

  We are truly sorry that we could not find a solution to help you on your weight loss jouney!

  We will issue a refund in the amount of $400 upon the return on all Nutritional Guidance Plan materials provided. These items may be dropped off at the ************ location or mailed to *******************************************************************************************************  

  Please accept our deepest apologies for being unable to meet your needs, our only goal is to help our clients acheive their weight loss goals.

  Thank you,

  Slim180

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  payment received.  Case is closed 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/08/2023

  I have sent email to attorney general to close case as well. 
  

  I also called with the information,  this is for your records, in writing.

   

  ***************************