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Business Profile

Discount Stores

Roses Stores, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/24/22, I visited the Laurel Ms Roses Store in hopes of picking of last minute christmas gifts as well as a few needed items. I made my purchase( of with credit card) and left the store. Upon arriving at home ( well my mothers place in Richton) I unloaded, sorted, and payed out attire for Sunday Service. I couldn’t find the hosiery that was in the buggy, that i paid for so I assumed they may have been laying in floor of truck since bag was on floor of truck- I didn’t see them so the next morning( christmas) I went out and searched thoroughly and could not locate so I pulled out receipt to make sure I did actually purchase and I did. So I googled what yielded the company’s customer service email and submitted asking for a refund since i paid for something that was left out of my bag- I got a response with a “ sorry that happened “ and a request for my phone number- I obliged. Have not heard back so Not only emailed on 12/31/22, but 1/3/23 also. I have requested a refund of my money or they could even send a gift card or the actual product via mail, but to stay silent when I did submit a copy of my receipt to show I was charged for the item that was not included in my bag- The cashier was very elderly and slow and we were very chatty but all other items were present BUT the hosiery!

Roses Stores, Inc. is NOT a BBB Accredited Business.

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