CBD Oils
Peak Wellness Labs LLCInformation and Alerts
Service Area
- Madison County, MS
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, this company has a pattern of complaints alleging delivery issues, customer service issues and refund issues. Specifically, complaints allege consumers purchase products on the company's website and once the product is ordered and paid for, a tracking number is provided. Consumers are reporting when following their order, they are noticing it is at the same location for weeks. Complaints further allege when consumers attempt to contact the business by phone or email to determine the status of their order, they are unable to speak with a live representative and are asked to keep tracking the order.
Many consumers requested refunds for their order that were never delivered; however, the company failed to honor those requests and are reporting their information cannot be found. It has disappeared from their system with no response from company at all.
On November 06, 2020, BBB sent a letter to the business with its concerns seeking their voluntary cooperation in eliminating the pattern of complaint.
Peak Wellness Lab, LLC failed to respond to BBB's request to voluntarily address the pattern of complaint. BBB monitored this company's efforts to eliminate the pattern of complaint; however, complaints continue to contain similar allegations. BBB advises caution when deciding whether or not to conduct business with Peak Wellness Lab based on the concerns outlined above.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
According to information in BBB files, this company has a pattern of complaint alleging delivery issues, customer service issues and refund issues. Specifically, complaints allege consumers purchase product on the company's website. Complaints indicate once the product is ordered and paid for, a tracking number is provided. Consumers are reporting when following their order from tracking information; the package is remaining in the same location. Complaints further allege when consumers attempt to contact the business by phone or email to determine the status of their order, they are unable to speak with a live representative and are asked to keep tracking the order.
Many consumers requested refunds for their order that were never delivered; however, the company failed to honor those requests and consumers are reporting their information cannot be found. All order and tracking information has disappeared from their system with no response from the company at all.
Peak Wellness Lab, LLC failed to respond to BBB's request to voluntarily address the pattern of complaint. " BBB monitored this company's efforts to eliminate the pattern of complaint; however, complaints continue to contain similar allegations. BBB advises caution when deciding whether or not to conduct business with Peak Wellness Lab based on the concerns outlined above.
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