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Business Profile

Moving Companies

Coastal Moving LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Coastal Moving LLC regarding a significant breach of contract that occurred during a recent moving service arranged with your company. The move was scheduled to take place on July 25, and unfortunately, the experience has been nothing short of a nightmare.Prior to the move, I provided Coastal Moving LLC with a detailed list of items to be moved in order to obtain an accurate quote. Based on the information provided, I was quoted a price based on requiring only 700 cubic feet of space. However, upon the arrival of the movers, it was claimed that my items required 1400 to 1500 cubic feet, nearly double the originally estimated space.Despite my attempts to resolve the discrepancy on both July 25th and 26th, Coastal Moving LLC refused to compromise and demanded an additional $7000 on top of the original estimate of $5500. No changes were made to the items listed or the terms of our agreement, yet the company justified the increased cost by citing differing standards that allegedly required more space. This situation clearly amounts to a bait-and-switch tactic, Thank you for your attention to this matter. I look forward to a prompt resolution. Furthermore, I have been unable to reach the original contact person I dealt with as my calls are now being blocked. Coastal Moving LLC has also refused to refund my deposit of $2059, despite the fact that the movers left without completing the move. As a result, I am now forced to seek another moving company, incurring additional costs beyond what was initially agreed upon.I am requesting your assistance in resolving this matter by ensuring that Coastal Moving LLC refunds my deposit in full. The company's unprofessional behavior and breach of contract have caused me unnecessary stress, financial burden, and inconvenience. I trust that the Better Business Bureau will investigate this complaint thoroughly and take appropriate action to protect consumers from such deceitful practices.

Coastal Moving LLC is NOT a BBB Accredited Business.

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