Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pool Contractors

Precision Pools & Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The following is a list of dates and transaction amounts for the installation of a ****************************** $27,000.00 5/28/2024 - $25,800.00 6/10/24 - $17,750.00 6/26/24 - $23,425.00 7/12/2024 - $49,807.00 8/20/24 - $21,159.01 9/27/24 - $17,589.97 Total Paid: $182,530 Precision Pools and Construction, LLC (PPC) was contracted to install an 18' X 42' pool along with an 18"-24" retaining wall and approximately 750' of additional patio space in accordance with a landscape architecture plan designed by **** ********** at Design Forme Group.On 10/16/23, I received an invoice and paid PPC $27,000 so that construction could begin in 2 weeks. I did not see or hear from *** until 6 months later in March 2024 when I reached out to them to ask about the construction timeline since payment was collected but construction did not begin within 2 weeks.I was told work would begin in April. The dates and invoices above provide an approximate timeline for the construction ********** May 2024, I expressed concerns the pool was being installed too high above the ground & that it would not allow for a *****" retaining wall in accordance with the landscape design provided to PPC. I was told they had checked all their measurements and the pool was at the right height per the ********* October of 2024 after the decking around the pool & retaining wall had been installed, I noticed the top of the retaining wall & the additional patio space was now built above the level of the existing porch. Not only was this in violation of the original design, the poor construction has led to drainage issues around the house that did not exist prior the construction performed by PPC. I'm seeking a refund of $52,155 to pay for demolishing the retaining ************ & construct a new retaining ************ that will correct the ***************** issues that were created by PPC.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.