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Business Profile

Portable Buildings

Shivers Buildings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Buildings.

Complaints

This profile includes complaints for Shivers Buildings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shivers Buildings, LLC has 2 locations, listed below.

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    • Shivers Buildings, LLC

      435 S Industrial Pkwy Yazoo City, MS 39194-9320

    • Shivers Buildings, LLC

      5401 I 55 S Byram, MS 39272

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, August *******, I contracted with Shivers Bldgs. a rent to own transaction for an outdoor 12' x 24' storage building via telephone with ***********************, who identified as a sales representative of the company. The total cost of this transaction would be $8239.00, payable with a $500 down payment and monthly payments of $297,67, I agreed to this and paid **************** the $500 with my **************** card. The storage building would be constructed by Shivers and delivered & set up at my residence within several weeks. He sent me a contract & agreement for my signature via ********* signed it accordingly. On Monday, August ******* I attempted to phone **************** & sent him a phone text explaining due to damage to my home from a tree over the weekend I had to put my purchase on hold and he returned my call later that day and we discussed this situation further. I told him my hope was I could proceed with the porchase in several months if I was financially able, as I am a senior citizen on a fixed income. He assured me they would not submit the contract to the finance company *********************** until I decided on my next move, I contacted **************** by text 8/13, 8/22 ,8/27,9/10 via ********* responded assuring me each time he had notified his manager I had cancelled my contract & make arrangements to return my down payment. As of this date, I have not heard from anyone that can resolve this for me. I contacted ***************************** and was told they do not receive paperwork until a building is delivered to the customer. The resolution is with ******************** Building. Your help is appreciated. Thank you,

      Business Response

      Date: 09/20/2024

      Shivers Buildings issues refund once a month to any customers that have not taken delivery of their unit. This customer should receive his refund within 30 days of the time he requested to. According to our records it has not been 30 days since his request. I have made contact with this customer and explained that his refund has been approved and he will receive his refund within 30 days.  Shivers Buildings has done everything professionally within our company policy.

      Customer Answer

      Date: 09/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

       

    Shivers Buildings, LLC is NOT a BBB Accredited Business.

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