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Business Profile

Lumber Store

Kenyon Noble Lumber Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Photo less than 5Mb will not load. Boards "HAND HEWN" are gouged and splintered - $4750. Manager said he would look into when we met in person and then as soon as we left he said "you own them". The vendor thought they were his and was willing to replace but they were not his. Showed boards to several employees, customers, managers and a vendor who said they should be replaced. They said the blade was set to low or not sharp. Said it looked like a rabid beaver got after them. Ordering manager, ****, refused and told others not to discuss. We spent a lot of time, effort, and delay trying to correct the problem and paid another $2500 to have them planed down. We spent $60,000 at Kenyon Noble on this project and this manager flatly refused any resolution and has caused us a lot of additional hardship. The project is stalled and winter is near.

Kenyon Noble Lumber Company is NOT a BBB Accredited Business.

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