Complaints

This profile includes complaints for Four Corners Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Corners Self Storage has 3 locations, listed below.

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  Four Corners Self Storage

  26 Old Milwaukee Dr Bozeman, MT 59718-9458

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  Four Corners Self Storage

  4225 E Valley Center Rd Bozeman, MT 59718

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  Four Corners Self Storage

  6625 Tawney Brown Ln Bozeman, MT 59718-7563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, 10/6/22 and at 9:20am, I quietly and seamlessly arrived to my storage unit at **** Dabba. I rented a 5x10 days before, which was on 9/27/22 and for $37 per month. Having finally finished the process of moving and relocating on 10/5/22, a process which happened to require 2.5 round-trip drives which totaled about 15 hours, I left this morning at 9:34am uncomfortable and verbally committing to move out at 9:34am. As I pulled up to the unit, I decided to first walk over to the Office. Several cars were uncharacteristically parked in the office lot, which I had never seen before; one being a Jaguar SUV. About four (4) people were standing outside, all behind the cars, and none of them said anything as I walked past them, as I did, but between the noses of the cars and the front of the building and toward the office door. Business hours are 9am - 5pm according to the company website, the lease, ****** maps, etc.. As I gently jiggled the locked door ****, slightly confused and wondering how the building office door is locked not only during business hours, but while four (4) staff were standing outside, a tall, somewhat buzz-cutted gentleman walked to me. He did not introduce himself, or say hello; he simply, and rudely and uncomfortably, IMO, said they were closed. Well, who is he and who are "they", I thought, because, no, "they" which is the storage unit facility with whom I have a lease, is officially open, not closed. There was no sign outside the door, either. I asked who he was and he said he is the District Manager of the new company. Big deal, I thought. He did not, however, give his name but continued to explain basically like I should know and understand exactly what is going, whatever it is I had in mind could certainly wait until Monday, or, overall, how normal or comfortable the situation..might not have been.