Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a campground reservation on February 13, 2023 to camp July *****, 2023 and were charged $914.76. Prior to arrival I called to confirm our site and was told that you just pick a site when you arrive. I asked at that time if I chose a less expensive site than what I had paid for if I could be credited for the difference and was told yes. While at the campground I spoke with ****************** (owner) twice and both times was told that I would be credited for the difference in price. However, to date we have not received the credit. Attached is documentation for the cost of the site we stayed in ($652.46). Therefore, I am requesting a credit for $262.30 (the difference between what we paid in February and the cost of the service we received).

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to book an online reservation for Glacier Grizzly Resort. After having issues with their website I called.I was able to get a reservation for 8/28-9/5, 2023 with ********** gave her my credit card, paid IN FULL as I wasnt given any other option. She was polite, gave me a 10% discount for the inconvenience of the website. I was not informed of ANY cancellation policy during this conversation on June 24, 2023.Moving forward, we have received some devastating personal information and needed to cancel. I called the property directly on July 24th, 2023. I spoke with ***, he said **** would be in touch by the end of the day.Never heard from **** or ***. Called *** again, he was a bit dismissive and told me that my refund would come from Campspot.com, that it would take up up to 3 weeks. Still received nothing in writing.I didnt book online, I booked over the phone with ****. I texted, I called, I emailed several times. No reply whatsoever.Now Im very upset, I sent a final text telling them how disappointed and frustrated I was due to lack of communication. I told them I would call my bank tomorrow to dispute the charge and that I would contact BBB.Well lo and behold I receive a return text tonight at 730 pm telling me that I get nothing back, that they have a 48 hour cancellation policy???Never mentioned during our phone call. Never offered that I could pay a deposit only, took my credit card and charged the full amount. I cancelled 35 days prior!! This is unethical. I want a full refund. Im in the service industry, this is not how you start a business and treat people. I get being busy and short staffed, I live it daily, but this, its deplorable.