We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Leasing

Glacier Jeep Rentals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Leasing.

Complaints

This profile includes complaints for Glacier Jeep Rentals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Glacier Jeep Rentals LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Glacier Jeep Rentals LLC

      null Columbia Falls, MT 59912-4561

    • Glacier Jeep Rentals LLC

      1006 9th St W Columbia Falls, MT 59912-3819

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28th 2024 I used Glacier Jeep Rental to rent a car for a trip to ******* at the end of July. I received a rental agreement in my email and they took the funds from my account (1658$) for a 9 day rental. I called on the phone just to make sure everything (pick up and drop off locations, days and times) was good and I left a voicemail and never heard back. I never heard from them accept for the initial confirmation email. 10 days before my trip I called them again but their voicemail box was full. I then emailed them to confirm the agreement (even though it was already in writing). They called me an hour after this email and told me that they couldnt accommodate my drop off location and that there were a local company, not a corporation and that I didnt understand because Im from the big city of ******. At the end of the call the woman I spoke with told me I could keep the reservation if if was local. My travel companion and I decided it was still worth it to have a Jeep for the two days we were in the area and luckily we were able to find another rental car for the remaining week. We ended up paying a lot more for that rental car because it was last minute. Glacier Jeep rental had our rental agreement and money for two months before I heard from them about it not working out. Then, when I tried to go from the 9 day reservation to two days, I would email the company asking for official cost and refund information and all they would do was text me an excuse. Regardless of the validity of these excuses, I would have expected a professional experience as this was not a cheap transaction and them seem to have been around a while. Either way without the confirmation I decided to go elsewhere with my business and have requested a full refund. They are refusing to return 56$ worth of the 1650$ cost.

      Business Response

      Date: 08/14/2024

      Please see attached

      Customer Answer

      Date: 08/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and while I do not find that this resolution is satisfactory as I did not receive the missing 56$, I no longer wish to spend any more time on this. 

      Sincerely,

      ***************************

    Glacier Jeep Rentals LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.