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Business Profile

Hunting Guide

Montana Hunting & Fishing Outfitters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hunting Guide.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of this year I made a deposit of $700 for a fishing trip in July. I have a terminal cancer and am undergoing chemotherapy. The side effects of chemotherapy has made it impossible for me to make the trip. They advised me that they dont make refunds only a credit for a future trip. Since I am not expected to live past winter, that policy does not do me any good. Their website says under the first bullet that refunds will be made on a case by case basis. A fourth bullet says because of Covid that they will offer a credit on future trips. We did not cancel because of Covid.

    Business Response

    Date: 08/09/2022

    I explained our policy's over email perfectly clear that we only put the deposit towards a future trip with us. He knew exactly what the cancellation policy was when he made the deposit. I explained it over the phone and email. Because of this short notice cancellation I lost a day of work to support my family. I also had to cancel a 2nd boat that he had booked and cancel another guide. So two guides had to lose a day of work to support there family. That is the reason i take deposits. For situations just like this. I ended up paying the other guide $350 for the day because I had to cancel him. with covid or not I put all cancelled trip deposits towards a future trip with us. That is just a great option that I give. I am willing to give $350 back out of my pocket. I paid the other guide $350 for the cancelled trip. I am willing to meet half way on the matter.  

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