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Business Profile

New Car Dealers

Karl Tyler Chevrolet Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, August 13th I took my truck to the Karl Tyler Chevrolet Express Lube at **************. for an oil change. Sitting on the bench in front of the garage bay, I could see the work being performed in the pit and noticed the two rear universal joints had not been lubed. As I was being billed for the work ($80.00), I asked if the joints had been lubed and was told yes. I then left, drove around the block, crawled under my truck, and the two rear joints were dusty and dry. I then drove back, asked for the joints to be lubed, and was treated with hostility. Before leaving, I was told I would now see grease on the zerks. I again drove around the block, crawled under my truck, and could see one of the zerks merely had grease rubbed on it--apparently in an attempt to deceive-- but the joint was dry. The other joint had been lubed. I then took my truck to a local mechanic and paid $10.00 to have the joint lubed. It indeed had been left dry. I then drove to the reserve street location to complain: 1) I had been lied to; 2) I had received inferior service; 3) my truck had essentially been sabotaged; and 4) I have out of pocket expenses as a result of the work performed. The manager assured me I'd hear from someone regarding the matter within four days but I've not heard from anyone. Minimally, I expect to be reimbursed for the $10.00 I had to pay to complete the work **** Tyler was paid to perform. Thank you.

    Customer Answer

    Date: 09/20/2022

    Thank you for your help--I appreciate it. Just wanted to let you know I was contacted by ***************** and the matter has been resolved.

Karl Tyler Chevrolet Inc is NOT a BBB Accredited Business.

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