Complaints

This profile includes complaints for Equity Process Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Equity Process Management

  PO Box 4906 Missoula, MT 59806-4906

• 

  Equity Process Management

  1534 South Ave W Missoula, MT 59801-7806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an 86 year old widow and this company put a freeze on my ******* state pension fund bank account on August 2nd, 2023 and took my last 200 dollars. My account is still frozen. I cannot pay bills out of this account. I sent them a collection proof letter on July 24 2019. I filed a Declaration of Homestead on my home in July of 2019. I sold that home in December of 2022 and now they are trying to collect money from the title company stating that there was a lien on the house. How they put a lien on an exempt home is beyond me. They are harassing the title company.The buyers of the home state that they are receiving threatening letters. The amount they have me owing now is over **** dollars of which only 700 was the original amount.

  Customer Answer

  Date: 09/22/2023

  This is the levy that was put on my account. The bank called this morning and tried to tell me that there was no freeze on my account. That was not true. Highlighted is where it states the freeze. Unless they have worded it in a way that is misleading, Im not sure what else it means.

  Customer Answer

  Date: 09/22/2023

  This is the levy that was put on my account. The bank called this morning and tried to tell me that there was no freeze on my account. That was not true. Highlighted is where it states the freeze. Unless they have worded it in a way that is misleading, Im not sure what else it means.

  Business Response

  Date: 09/22/2023

  We were hired by our client to send a notice of levy to ***************** on 7/31/23.  We received a check from ***************** for $199.12 on 8/7/23 and mailed a notice of seizure, per ******* Code Annotated *********, to her address we had on file,****************************************************************; 59301-6210.

  Our client notified ** on 8/11/23 that ******* had filed an exemption.  We have to hold the funds until the exemption hearing is done or the client has resolved it with the defendant.

  I contacted ***************** today and spoke with ****** who told me that *******'s account is not frozen and she can pay bills if she needs to.

  I also contacted our client to inquire on the status of the exemption process.  I am waiting for their reply.

  Respectfully,

  ***************************

  Levying Officer

  Customer Answer

  Date: 10/03/2023

  I have not heard back from ****************** Services".  I am sending you a copy of the "Declaration of Homestead" that I filed in 2019. It is an important part of this complaint for these reasons. 1. I went to the clerk and recorders office in **********, ** and asked for them to pull the lien up that this company claims they have put on the property that I sold in December of 2022. The records office stated that there was no lien and never could be because the buyers received a warranty deed. They also stated that the Declaration of homestead prevented that type of ruling. 2.When the title company called me they stated that this collection company had stated to them that there was a lien since 2022 and they wanted to be paid. 3.When I talked to the buyers of my home they showed me the letter they received stating that there was a lien on their home that needed to be paid. This company has lied and been very deceitful. Their tactics are unlawful. I also want to add that my property tax rebate of $675 from that property I sold was intercepted by them.

• Initial Complaint

  Date:01/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/12/23 this company levied our bank account for $1,203.52. We have had absolutely no notification about this. This took an entire paycheck away from our family. Max *********** should have a limit anyways......How can this company completely drain our bank account without even a notification?We now don't have money for food or bills and will fall behind. This will cause extra fees and penalties to accrue. I am contacting an attorney on Monday but we find out that we don't have money for dinner on a Friday night... Once again without notification.

  Business Response

  Date: 02/15/2023

  I sent this email to ***************************************** on 2/7/23 and it cam back as a bad email... 

  Hello,
  *************** to complaint #********.  We were hired by a collection agency that is collecting a debt on behalf of their client. We are just doing our job as Levying Officers registered with the **************** through the ***** of ******* Security.
  ***************************** called our office on 1/16/23 and was referred to our client.  ******** has not sent the funds to us yet. Have ******* contact the bank.
  Best regards,
  
  *****************
  President
  Equity Management Inc

   

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 18812619
  
  I am rejecting this response because:

  The information is incomplete.  Our bank has taken the money from us and sent it to you. The claim has no foundation for the "other" company. "We visited an urgent care sometime in 2012". 

  When did someone contact us? $1200 for a single urgent care visit that has no proof that we actually got seen? 

  Some random (that might be theirs) bill from 10 years ago....... no proof necessary. Just drain their bank account entirely. 
  
  Sincerely,
  
  *****************************