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Business Profile

Truck Rentals

Uhaul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a truck for 7 days for starters they wouldnt allow any of my cards except my stock and bank card. When we start to process the first tell me that payment isnt due until I bring the vehicle back. Well that wasnt the case he wanted it paid allupfront. They said they werent gonna take it off my card, but they did not a problem I pay for the truck. 2days later I need the truck for another weeks pull it up online and theres no trail of me renting this vehicle at all on the website so I go to the store in ************** they overbooked. Do they want truck back immediately? Well, Im in a different town by this point. Im gonna rent it for 14 days.and I tried to extend my reservation and the *** looks at my receipt and he tells me wait here one minute and he goes to the back office and comes back and he says maam youre wanted by the cops and your neighbor card called you in for a domestic abuse. I said no Im fine. Im standing right here. You need to stay here until the cops arrive. Im going what inherits Well I dont have time for this im working . I got ****** things going on Im tripping hour and a half. I finally leave. The *** tells me that he read the numbers ******** was just really weird. He cant do anything at the store for me for this and theres no record of me renting this vehicle-anywhere the paperwork they sent me out in is not my paperwork. so I call the local office in ******** where I got the truck from and the lady tells me that if I pay for it Ill full I rent it. I said I thought it was just a deposit. She wants the whole payment in full. I didnt have the payment info at that point. And then they tell me that they need the truck back immediately and they over overbooked it. Im in a different town and have a job going on and they harassed and called me 500 times so I finally leave three days before mental was supposed to be up and get it back to them. In the meantime theyve tried to charge my card a different amount everyda

    Business Response

    Date: 06/11/2025

    Please see attached

Uhaul is NOT a BBB Accredited Business.

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