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Business Profile

Storage

Park River Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay a monthly storage fee of $122.99. When I try to pay my monthly fee for both June and July the Park River Storage Company says I owe $427.00, but they will not tell me why they believe I owe that amount. They also will not allow me to make my payments for June and July. I have tried to resolve this problem with 6 different employees of this company over the last three weeks. They continue to add money owed to my account. They said I now owe $436.00 with no explanation.

    Business Response

    Date: 08/16/2024

    Hello *****,

    We appreciate you bringing this matter to our attention. We are so sorry for the trouble. We have called and spoke with you and we believe this matter has been resolved. We hope we were able to assist you properly and look forward to serving you better in the future. If we can ever assist you, please contact us any day of the week between 8 am and 8 pm at ************** or email us at ******************* Thank you for giving us a chance to make things right for you. 

Park River Storage is NOT a BBB Accredited Business.

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