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Business Profile

Restaurant Management

Glacier Restaurant Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Glacier Restaurant Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Glacier Restaurant Group has 16 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told to go to 12 Fairway at the ************** because they were the only restaurant open. After arriving at 6:45pm and told they close at 7:30pm, I waited in line and the host informed us that the line would be cut off directly before me and my 6 year old. It was only 7:06pm. We were then told there was a restaurant downstairs and after arriving to Max and Ermas, the dark skinned bartender with braids becomes belligerent and refusing to serve us and rolling her eyes. After speaking with the manager, the server was extremely tyrant and belligerent and trying to fight me behind the manager. The manager had to hold her back then told ME that I cant raise my voice which I didnt do!! This is the most disgusting experience Ive ever had at any airport and I travel for a living!! I demand this issue to be addressed. The managers name was *******.

    Glacier Restaurant Group is NOT a BBB Accredited Business.

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