Complaints

This profile includes complaints for Ten Ten Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ten Ten Auto Service

  4312 Ten-Ten Road Apex, NC 27539

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  Ten Ten Auto Service

  4312 Ten Ten Rd Apex, NC 27539-9176

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th, 2022, I paid $2,079.35 to replace the catalytic converter in my 2017 Kia Sportage. Unfortunately, I didn't have any reason to go into the trunk of my car until a little over a week later. When I did, I found the engine splash shield, also known as the skid plate and what looked like the catalytic converter cover sitting in there. I contacted ten ten auto and they asked me to bring it in the following work day (08/22/2022). They re-installed both pieces, but when I asked for some reimbursement for my time, their negligence and the damage that my engine had been exposed to during the time it was being driven without those pieces in place, remember there is a lot of construction and road debris in the ********** ******* area, I was told the owner declined to reimburse anything. BTW, I never even received an apology for their negligence.

  Business Response

  Date: 09/01/2022

  Good afternoon! We did not offer reimbursement because there was no damage done to the vehicle and we installed immediately for the customer. He did receive an apology (twice) from both ** the Service Manager and **** the Office Manager. Although, we were completely booked, we got him in immediately to resolve the problem. Had there been any damage, we would have taken care of it for the customer.

  Customer Answer

  Date: 09/02/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  1) It takes no consideration into the cost of my time to rectify their negligence.

  2) It takes no consideration into my being unable to utlize my car for the weekend because I did not want to subject my engine and newly installed catalytic converter to road debris. There is quite a bit of road and home construction in my area.

  3) They never mentioned checking my engine or catalytic converter for damage it may have sustained from road debris during the week I did drive it with the skid plate and cover for the catatlytic converter in my trunk area. So their statement of repairing any damage that may have been caused carries no weight.

  4) There was one and ONLY ONE apology given and that was from ** for the owner not being willing to reimburse any of the $2,075 dollars I had paid for the catalytic converter being replaced. 
  
  
  
  Sincerely,
  
  
  
  ***** *******