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Business Profile

Refrigerator Repair

Foothills Refrigeration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigerator Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday 6/13/25 I asked ****** from Foothills Refrigeration LLC of ************* if he worked on HVAC units in particular mini splits, he said yes. I paid him $200 in cash to which he would not give me a receipt for my payment. He said he could fix the leak that showed micro- bubbles in the leak detector spray. (I have pictures). He used wrenches but not the proper torque wrenches, sprayed it again & said it was "fixed" (it must not have been) then added more refrigerant, a way to get more money and validate his "work". He spent less than a 1/2 hour working on it. It wasn't fixed. On 6/14/25 I could smell the refrigerant leaking inside my house, I tested with the leak detector ********** had more bubbles than it did previously. Contacted ******, he refused to call me back even after several voicemails. Texted him, sent a picture, he claims he never got it. Then I finally called hourly until he answered. He has now hung up on me multiple times to date. Is angry & threatened to get me kicked out of my rental. Then said that he never said that. ****** is mad at me for asking to be refunded because it is not fixed & is leaking more now, & for my wanting him to be accountable for the lack of service & bad service, pretending to have fixed my unit. I am pretty sure he cracked the flare on the compression fitting because he didnt use the proper torque wrenches (why it is leaking more now). This is not proper repair work but financially taking advantage of me, a woman. He claims he fixed it when he was here 6/13/25 & that it didnt show any bubbles after he fixed it. If that doesnt show he knows he is wrong & guilty I dont know what would. The resolution I am seeking is to refund my $200 so I can hire someone else & get it taken care of properly. I would like to have help in getting this issue taken care of. Thank you.

Foothills Refrigeration LLC is NOT a BBB Accredited Business.

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