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Business Profile

Electronics Recycling

BuyMyPod LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My phone arrived on June 16. Buymypod emailed and offered $55 for the item. I accepted the offer and heard nothing back. Two weeks later I emailed again and got a payment shipped reply email. I email the inbox that sent the payment confirmation. No reply. I then sent another email to the original representative, ******* I was told the payment was mailed on July 5 or 6 so they will assume it's lost and asked me if I could accept Paypal. I gave my PayPal and ****** said it would be expedited. That was on Fri July 29th. Since that time I have received no payment and have sent two more emails on August 4tu and 9th. No response. I specifically sent my second email "why am I not being responded to?" It's a hassle just to get a response and then if they do respond; no follow through. Buymypod has had my item for almost two months and has not made payment.

    Business Response

    Date: 08/12/2022

    Hello, I am sorry and I will make Sure this is sent within next 24 hours!

    Customer Answer

    Date: 08/15/2022

     
    Complaint: 17705076

    I am rejecting this response because:

    I have yet to receive payment. I will accept when payment is received. I have been told by representatives of the company that payment has been or wii be sent several times now.

    If I click accept the complaint will automatically be marked as resolved  weather I am paid or not. 


  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in my iPhone to be checked for a quote and offer price. I received a confirmation that the phone was received, and quoted. I still haven't received any payment, nor was I contacted about any delays. I would like to receive payment and more information about the transaction

    Business Response

    Date: 08/10/2022

    Hello, I will make sure this is completed by 8/11/22.

    Customer Answer

    Date: 08/13/2022

     
    Complaint: 17676791

    I am rejecting this response because:

    I have not received any payment or response about the current status of my order.
    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/25/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in my I phone 8+ to be sold. They sent me an email on Jume 9, 2022 and said my order was complete and I would be receiving a check usually within 3-6 days. After sending numerous emails requesting my check, no response from this company was received.

    Business Response

    Date: 07/25/2022

    Hello, I am sorry that the check hasnt arrived. Would you like us to send the payment through Apple Pay, cash app, PayPal or Zelle?

    Customer Answer

    Date: 07/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 08/04/2022

     
    Complaint: 17620832

    I am rejecting this response because:

    I have not yet received payment due me from buymypod.com.  I want them to send me a personal check for the amount they owe.



    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 26, 2022- Received email from ************************* (General Manager) of Buy My Pod where I sent in my iphone 6s that the company will purchase from me for $77. I was told in the advertisement that I would get $77 for my phone if it was in excellent condition and met the criteria. My phone was in excellent condition. I took a picture of my phone before sending it off. I had it charged up as well. I received an email saying that there was a chip in the left had corner on the phone and that the phone charge wasn't lasting long. I wanted a picture from the company of my phone. They sent the photo and I saw a very tiny tiny tiny little chip. I had to blow up the picture very large to see that there was a very little tiny chip but that in your hand it wasn't noticeable. Anyway, the company told me that they would only give me $40 and I agreed. Now I got nothing and the company is ignoring me. I spent a lot of time getting this phone to them and many emails back and forth to now get ignored? WOW! The last email I got on June 24, 2022. I sent an email asking what's going on and that was on July 24, 2022.

BuyMyPod LLC is NOT a BBB Accredited Business.

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