We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Audio Visual Equipment

Moon Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Moon Audio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Moon Audio has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Twice now Ive placed orders that have gone over a week without any updates or tracking info. Ive emailed and called them multiple times, cant get ahold of anyone and am not getting a response. I forgave and forgot the first time around, but its happening again and its inexcusable. I actually placed two orders this last time around, and one order showed up within 2-3 days. But the other is *** and Ive been left in the dark. Its unprofessional, sketchy and incompetent. Buyers be warned. I do not recommend this company at all and will never shop with them again. Better you to go to Bloom Audio, Audio46, Headphones.com or ***************. *** chosen to notify them of this review, but I highly doubt theyll see it or care. Where are my **** $1,000 headphones?

      Business Response

      Date: 01/02/2024

      Hello, *****.  We refunded your order in full once our shipment arrived from Audeze which did not include more stock of the ****2 headphones.  We explained to you in another email that we thought we had more ****2 en route to fulfill your order but once we realized we had none in our recent shipment, we promptly sent you an email to update you and ask if you wanted another recommendation or a refund. 

      Your other order for the Meze 109 Pro headphones was promptly shipped the same day you placed the order.  We are only human and we do our best to fulfill each order as promptly as possible which is normally shipped within 1-2 business days.  During the holidays, we do ask for a few days of processing time for all orders due to it being the busiest time of year.

      We've also answered all your emails over the holidays.  We only received one phone message from you on Friday, 12/29 when we were closed for the holidays.  We just received that this morning but the order was already refunded last week so there was no need to respond to you.

      I'm happy you were able to find the headphones we could not fulfill your order for from another company.  Happy Listening!

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moon Audio states that the product will be in warranty for a year.The audio cable I bought has issue with damaged internal conductors.They refuse to fix it and ask me to pay for $45 fee and return shipping fee $12.The cable is under normal usage. I just plug/unplug from my audio device and it just breaks after I repeat this for 2 or 3 times.Received the package on 12/30/2022 with tracking ************ Returned on 5/4/2023 with **** tracking **** **** **** **** **** 10

    Moon Audio is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.