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Business Profile

Comparative Shopping Services

Confero, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two assignments on a contract basis February 2025 (2/11 & 2/25). According to their payment policy, I should have been paid the $86.92 due me by 4/15/2025, at the very latest. I have not received either payment, and the company has not responded to my two last emails (sent 4/12 & 4/15), or the two voice mail messages I left today.

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with Confero *** as an independent contractor since 2009.Confero is one of the hundreds of "mystery shopping" companies in the country.They are constantly making late payments for assignments I have completed for them.On March 20, 2025 I received payment from them for an assignment I completed on Jan 28, 2025.However I also had completed an assignment on Jan. 14th, but did not receive payment for that assignment.On March 20 I contacted Confero support about this, and on March 20 I received an automated email that they would be back in touch with me within one business day ( March 21th) I never heard back from them, nor did I hear from them on March ***************************** on March 25th the third business day. Now it's March 26th and still no contact from them about this payment.Had this been a first time event I wouldn't mind, but this company constantly is slow in making payments to their shoppers, and also slow in getting response from them about the matter.Would you please look into this matter for me? Thank you, ***** *****

    Business Response

    Date: 03/27/2025

    This person is a contractor for Confero who has a concern about a delayed payment. He also sent this same message to our company president, who has already responded as follows:

    Dear *****,

    Thank you for reaching out and sharing your concerns. I understand your frustration regarding the delay in receiving your $25 payment, and I apologize for any inconvenience this has caused.

    I personally reissued your payment through ****** today and I can confirm it has cleared on our end. If you havent seen it in your ****** account, please check the email address associated with your ****** profile and review any notifications from ******,as the funds may be pending acceptance. On your end.  We issued the payment to **********************

    We take payment matters seriously and always aim to resolve them promptly and professionally. Your mystery shops are appreciated, and we want to ensure you are paid accurately and in a timely manner.

    I do recommend that you consider using a Gmail or an owned domain email address. Our emails are continually being blocked by *** and *****, as they continue to block emails from the Sassie system we use.  I dont know if that has impacted your payment emails with ****** or  with us just suggesting to you as an option.

    Please let us know if you have any further questions or if there's anything else we can do to help.

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking a $12.53 reimbursement/payment for a second ticket purchased on a shop conducted on 05/19/2024. The shop confirmation email clearly states that the client would reimburse up to $36 for two tickets for this shop conducted on 05/19/24. Screenshots attached below. I received a response from Confero support stating that "We have sent your inquiry to the *** for the project so they may correct reimbursement. We are not authorized to change payments in completed shops so we send it to the project manager/client services manager" on 07/31/2024. I waited but no payment was issued. I reached out on 01/17/2025 after six months of waiting. I said I would contact the BBB a week from 01/21/25 and have not received a response yet.I have been gracious but I am seeking reimbursement. Thank you.

    Business Response

    Date: 03/16/2025

    Hi ******,

    We appreciate your efforts as an independently contracted mystery shopper. I apologize for the delay in getting this reimbursement error corrected for you. It was the result of a technical issue on our end. It appeared in our software that the matter was resolved, but it was in fact not. 

    I have sent you the $12.53 via ****** today. 

    Thank you, 

    ****** ******

    President

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Confero, Inc. is BBB Accredited.

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