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Business Profile

Storage

Chapel Hill Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/292024, I called the business to give 30 days notice that I would be closing my storage unit. On this day that I called, I was unable to get ahold of anyone at the direct office of the storage unit, so instead was directed to the regional U-haul office. They informed me that no notice was needed, and I would just need to inform the storage unit that I had moved out once my belongings were out. However, it would be on record that I called and gave 30 days advance notice that I planned to move out by the end of the month. On Thursday, September 26th, I began calling again to actually get the gate code to move out. I was unable to reach anyone at the location and was sent to many different phone numbers for 3 days straight. Finally, on 9/28/2024, I was able to reach someone at the location to give me a gate code to enter the unit, and also confirmed that I would be moved out by September 30th. I was specifically told that they could see where I first gave notice on August 29th 2024, and that I would be good to move out on September 30th and would not be charged for October rent. On October 1st, I was charged for the rent of $110. I immediately called the business, who told me that they would have a manager call me ****. I called again the next day, and still, was unable to get ahold of the manager. I have been calling nearly every single day since to make sure that I will be getting a refund, and also, that I will never be charged again. I still have yet to receive any correspondence from management so cannot confirm that the contract is even ended. Last I spoke to someone at the office, they told me that the contract was still active, despite being told on the 28th of September it was cancelled. I would like a refund for the month of October and for my contract to be cancelled.

    Customer Answer

    Date: 10/17/2024

    Hi, I have the phone number for the location which is ************. I have not been able to get in contact with the business via email as one was not provided. Additionally, I noticed on the complaint it did not contain the amount paid. The amount I have paid the business is, in total, $1760 for the 16 months I stored my belongings there. I am seeking a refund for the $110 amount I was charged for October, despite cancelling. I am also seeking my deposit of $50 back, as well as assurance the contract is cancelled and I will not be charged again. 

Chapel Hill Self Storage is NOT a BBB Accredited Business.

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