Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was take to Take 5 for an oil change in January 2025. No issues were reported or noted when getting the oil change and a few weeks later when I took my car to get services. I was informed that my oil was overfilled by a full quart causing it to leak. And also that my drain plug was not the correct fit and that it was forced into position which caused oil to leak from the bottom. Vehicle had to be left for a week in order to fix the issue also was given an invoice for the other damages that I was unable to cover at the time.

  Business Response

  Date: 03/24/2025

  Good afternoon, 

  Please reach out to the team that is over your claim for the most updated information about your claim. Here is the information you need to contact them. 

  Fleet Response - *************

  Case Number: 1543876

  Customer Answer

  Date: 05/14/2025

   
  I am rejecting this response because:
  
  

  Please see attachments. I have provided all supporting documentation.
  

  Business Response

  Date: 05/15/2025

  Hello,

  Please send this documentation to the team over at Fleet Response that is over your claim. They will review these documents to determine the outcome of the claim. 

  Thank you, 

  Customer Answer

  Date: 05/15/2025

   
  I am rejecting this response because: all information pertaining to my vehicle was sent in an email to the fleet response team as requested. 
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY MOTHER IS 92 YEARS OLD SHE TOOK HER CAR TO GFET A OIL CHANGE AND SHE SAID THE *** TOLD HER THAT HER YEARS CAR CALL FOR A COLLANT FLUSH AND IT COST 40 DOLLAR SO SHE AGREE TO GET IT SHE CALL ME AND TOLD ME HER CAR WAS SMOIKEING UNDER THE **** I WORK FROM 12 AM UNTIL I **** LONG HOUR WHEN I DID CHECK IT THEIR WAS NO COLLANT IN IT I POUR COLLANT IN IT IT CAME RIGHT OUT FROM THE BACK SIDE OF THE ***** WHEN I DID GET A CHANCE TO JACK IT UP TO SEE WHERE IT WAS COMING FROM I COULD NOT SEE THE EXACT SPOT SO I LAID ACROSS THE TOP OF THE CAR I PUT MH HAND IN THE BACK OF THE ***** WAS IT WAS LEAKING AND FOUND A PIECE OF ***** TOWEL WHGERE THE LEAK WAS I PUT THE ***** TOWEL IN A PLASTIC BAG AND CALL THE SHOP THEY CONNECT ME TO THEIR CLAIM DEPARTMENT I CALL THEM ON FRIDAY AT 4 26 PM LEFT A VOICE MESSAGE NO REPSONSE CALL BACK MOINDAT 17 10 45 AM 2:23 PM 4:24 PM 4:40 PM NO REPSONE TUE 18 9:03 AM 2:50PM NO REPSONE WED 199:34 NO RESPONSE THU 20 4:34 NO REPSONE MY LIKE GOING TAKE CARE HER ON BUSINESS NOW SHE HAS TO WAIT ON OTHER TO BRING HER THIS HAPPEN ONB 2 26 2025 HER CXAR AS NOT MOVE SINCE SHE PARK IT BECAUSE OF THE LEAK FROM THE COLLANT FIUSH

  Business Response

  Date: 03/24/2025

  Good afternoon, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. An email containing a letter from the District Manager was emailed to you on 3/14/2025 regarding the claim. 

  Thank you, 

  Business Response

  Date: 03/24/2025

  Good afternoon, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. An email containing a letter from the District Manager was emailed to you on 3/14/2025 regarding the claim. 

  Thank you, 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ******* I went there for a basic oil change. I did not realize until later that weekend that the cylinder for the oil have been damaged and When I arrived at the shop on ********, the mechanic technician check my oil level and told me I did not have any oil in my car. I did not have this problem before I came on Saturday to get my oil changed. Now its a whole situation because the other technician Im assuming he was the manager Checked and said that I had to replace the Oil filter, housing cap, and they did not have any on hand to replace. I have pictures from my ring camera to show proof that in my driveway on Friday I did not have this problem and then over the weekend after I had the oil changed done. I had oil on my driveway and didnt realize it until today when I reviewed my camera footage it showed it started on Saturday night after the oil change cause I travel throughout the day on Saturday after my oil change I had a meeting to go to, and then after my meeting, I came home, so heres the problem. Why am I responsible for paying for parts when there was obviously some negligence on Saturday when my order was changed at one of your locations? They told me that that part will have to be special ordered by **********. My car is inoperable! This is a huge inconvenience for me. I use this vehicle to go to work every day and Im a teacher what can be done?Now my driveway is flooded with oil because of some negligence that happened on Saturday when they were changing my oil at your facility. was on my driveway. It wasnt until I was driving that the alert flash on the screen that my oil was empty. I was on way home from work at that time. I pulled over and put a quart of oil in my car and immediately went back to take five.

  Business Response

  Date: 03/24/2025

  Good afternoon, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Please reach out to the team that is over your claim. They will have the updated information regarding the claim and will be your main point of contact regarding the service issue/repairs. Here is their information. 

  Fleet Response - ************* 

  Case Number: 1556295

  Customer Answer

  Date: 04/07/2025

   
  I am rejecting this response because:

   

  On March 15, 2025 I took my ********** Atlas to take Five on Brook Rd for a basic oil change service. There were two gentlemen that day there was only one other car in another bay. Needless to say during that process, there was damage done to my oil filter housing . No one ever said anything to me on that following Monday as I was driving home from work I received an alert on my panel, telling that my oil level was low. I panicked to pull to the side and luckily, I had a quart of oil to add to the unit I drove Straight to the same place where I had service on that Saturday. The gentleman checked my oil and said I didnt have any oil in tank. They automatically knew what was going on. ****** opened the oil housing unit and showed me the damage.Nobody acknowledged anything apologize or anything all he said was if you can go and get the part, well fix it for you. I didnt do the damage they did. Since then, their ************* /Mr ********* is the claims *** for two weeks, requesting more and more pictures of the damage, even though it was towed by them to the dealership, and ********** has given the proof that it was caused by them with video sent to me as well and picture sent to FLEET. However, now FLEET is telling me it will take an additional week before they determine what they will do if theyre going to cover their damage is to my **********. This is a very big inconvenience for me. I am a teacher. I need that vehicle to drive to work daily. Ihave an adult son with a disability as well. who needs transportation to the doctors offices. Can someone please have them take ownership of the damage and resolve it ****? ********** even show the video saying that it is their issue that was caused by the oil damage. Im requesting ***airs to be paid for by FLEET and Take five for the oil housing unit damage to my vehicle, the oil change charge reimbursed, and towing expenses to have it towed back to my home as well to paid for by this company.

  Repair

  
  

  Business Response

  Date: 04/08/2025

  Good morning, 

  The claim is currently under review and once the determination has been made, the Fleet Response team will provide more communication on the decision that was made.

  Thank you, 

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
  This is the third week I have been without my vehicle, pictures and everything was sent to them two weeks ago and they are prolonged in the process. This is an urgent matter and they are treating this like its not. I have pictures and videos of the damages that the dealership has sent to them two weeks ago. Every time they keep asking for more and then requesting more time to determine. If I was in court, they wouldnt be doing this.

  Business Response

  Date: 04/11/2025

  Good evening, 

  The last update I see, they tried to make contact with you and could not leave a voicemail because the inbox is full. Please reach out to Fleet Response for the most updated information around your claim. Just in case, here is the information you need to contact them. 

  Fleet Response: **************

  Case Number: 1556295

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Take 5 Oil Change on College Drive 3/1. It took them 1 1/2 hour to "complete" my oil change. My oil filter got stripped in the process. I was told the manager ******* would be in later that evening. I came back around 7pm for ******* to tell me he doesn't have the part and would be working the following Wednesday. I expressed that I would be out of town and would not return until Thursday. Due to my work schedule I was unable to return to this location until the following Monday (3/10). The staff member ******* let me know that ******* was on vacation and did not know when he would be back. I returned the next Monday (3/17) only to find out ******* was STILL on vacation but was supposed to be there that day. I tried contacting anyone higher up with no response from the District Supervisor and I currently have an open claim with Take 5. I was told they would replace my oil filter holder almost 3 weeks ago and ******* is apparently the only one that can replace it. Unfortunately, I will have to contact a lawyer if things are not resolved

  Business Response

  Date: 03/20/2025

  Good morning, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I will notify the claims team that you have filed this complaint and asking for an update on the claim. I will put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Thank you, 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to get help in regards to my vehicle not working after taking it to Take 5 for an oil change. The car stopped after just 25miles of driving it & the oil is black. I parked it at home because I didnt know what to do. I called Take 5 & spoke with an ast. manager named *****. He told me that he needed to look at the vehicle & offered me 50%off the next oil change.The car is not driving and I had it towed at my expense back to Take 5 so the ast. manager can look at it He called me back to tell me he looked at it & saw the oil black & couldnt understand why after only being driven less than 25 miles He offered me 50%off another oil change. My *********** asked to speak with someone else & ***** the ast. manager called his corporate manager named only as **** **** told us there was nothing he could do about our car not working after the oil change and also offered us 50% off an oil change We went back and forth about how they needed to take some accountability for what could have happened to my car and why after only 25 miles from getting an oil change the car no longer runs and the oil is black We asked this district manager **** is there someone else we could talk to about this and he said no the bus stopped with ******** then offered us a free oil change My husband and I left the vehicle in a parking spot until we could reach out to corporate or customer service for further help with this situation. We then got a call a few hours later telling us to come get the car or it would be towed. We told them we were not going to move the vehicle until we heard something from customer support or corporate it would most helpful if we could get a phone call back or email stating what we could do moving forward I have called ************ for 2 days to no avail This is really frustrating because I took my car for a simple oil change and now I no longer have a vehicle due to someone elses negligence, & no one is taking any responsibility for it.

  Business Response

  Date: 03/19/2025

  Good afternoon, 

  I apologize for the inconvenience you experienced after the service at Take 5. The shop that you visited at ***************************************** is a Franchise location, meaning it is privately owned and operated.This shop will handle all service failures themselves. I have asked the BBB team to send this complaint to the right team. 

  Thank you, 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was taken in for an oil change. The oil was slowly leaking out and 100 miles later all the oil has leaked out. Take 5 was contacted and told about this. Mechanic said the oil filter gasket was not in place and head gasket was blown. He handed all information to Take 5. That was over 2 weeks ago. They finally contacted us today after many emails and voicemails. They said that the claim was denied. Contacted the mechanic and he said no it was Take 5's fault. Please call ********** and ask for **** for more information. Thank you for helping out with this matter.

  Business Response

  Date: 03/19/2025

  Good afternoon, 

  Please provide the contact information to the Claims Team that is over your case. They will be able to reach that person to communicate the information in the claim. If you need to reach out to a supervisor, you may also call Fleet Response back and ask that a supervisor look at your claim since it has been denied. If you have any additional information, please send that to the team as well. 

  Thank you, 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/19/25 my wife and I took our 2014 Buick Encore for a regular oil change at Take 5. We stayed in the car as instructed. Upon returning home in ******, as we approached the house, we became aware of a smell and fumes coming from the bonnet, as well as the car starting to shake. When I parked, I immediately checked the bonnet and there was oil all over the entirety of the engine. I took pictures (attached) and contacted Take 5 a day or two after, we were eventually assigned to a claims handler with Fleet Response who took my information and has me send him the pictures. A claim number was issued to me but follow up didnt happen efficiently. While this car was out of commission, we had to rent a car in order for our lives to continue with work commutes and school runs for our family. We paid for the rental as an upfront, out-of-pocket and not-budgeted-for expense. My wife followed up with the handler after over a week of no follow up from them. After promising to take action if no useful (to us) resolution was made by 3/7/25, the issue was escalated to the handlers supervisor who then contacted my wife on 3/7/25 to let us know that they had determined that they and their client were not liable to top up the spilt oil, to reimburse us for the rental expense (which ended up being for two weeks and a total cost of $625.46), to pay for additional rental expenses that may be needed while the car was out of commission, or to even pay for the diagnostic testing they claim is required for them to review the claim and again to see if there is even any liability on their part. The only thing they said they would cover was a courtesy tow to go where the car engine could be cleaned as their expense. We have currently depleted the little emergency funds we had to rent the car for my wife to get to and from work in those two weeks and also be able to do school runs. She has since had to leave her job due to lack of transportation as we cannot afford diagnostic cost or rental

  Business Response

  Date: 03/19/2025

  Good morning, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I believe the Claims Team at Fleet Response is waiting on a diagnostic report from you to move forward to determine liability of the claim. Please provide that information to them at your earliest convenience. 

  Thank you, 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an oil change at Take 5 in ******, ** around 2:15. I stopped at the grocery store a couple blocks away, then headed home on the highway. Just as I got past the last exit a couple miles down the road, my car started shuddering and couldn't get up to speed. I limped to the next exit, several miles farther, and called my mechanic and a towing company. I didn't think the problem had anything to do with the oil change until the towing company arrived and got the car up, and the driver and I immediately noticed oil dribbling down. At that point I called Take 5, but was not able to speak to customer service, only leave a message for someone to call me. I was on hold for over 20 minutes, then gave up. When someone did call me back around 5:15, he ridiculously asked me to bring the car TO THE BOERNE STORE, long after it was towed. This car is not capable of being driven. I told him no. My mechanic is going to look it over. I do not trust a company that appears to have caused the problem to cover up whatever they may have messed up. I was told they would have a problem with my car being looked over by anyone but their choice of mechanic (the second guy I talked to said it was someone outside the store, not the store itself, as the first guy had said), and that it was likely they would not want to honor the warranty if anyone but their choice of person looked at it. The situation is ridiculous - I was unable to reach anyone at the company (I was on the phone with the only person at Take 5 I could reach WHILE THE TOW DRIVER WAS THERE, but was put on hold and the line was not picked up in a reasonable period), I'm not going to leave my car on the side of the road, and I am not going to either drive this car to their shop and cause more damage. If they want to pay for a tow AFTER my mechanic looks at it, we can talk. So far I'm out $93.95 for the oil change, and $315 for a tow. If my engine is damaged, it could be far worse.

  Business Response

  Date: 03/18/2025

  Good morning, 

  I apologize for the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. I will email you after the claim is filed to the email address you provided on this complaint. 

  Thank you, 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i came into take 5 on 3/10 with 5 miles my car started slow down and then the motor locked up. i had to get it towed and have a mechanic come look at it . it is not drivable . *** also had to pay over 1200$ for rental because of take 5 not tighten oil k*** and air filter ,nothing has been done and they just keep telling me they will update the claim . i have not recieved a word from them . this is not something small . i have also missed out on work because of this matter .

  Business Response

  Date: 03/18/2025

  Good morning, 

  Apologies for the delay on the response time for the claim. I will reach directly to the team that handles the claims and get you the contact information for the team that will be over your claim as soon as possible. 

  Thank you, 

  Customer Answer

  Date: 04/10/2025

   
  I am rejecting this response because:

  
  3/10 i went for an oil change at take5 . they completely ruined my car by not tightening the air filter and oil cap . my car stopped on thehighway
  with me and my child in it . then i had to get it towed and have a mechanic come out and see what the problem was. i sent claim to take5 they said diag. wasnt good enough so i sent to **** and now they are saying it wasnt their fault and im stuck with a car with a damage engine and
  paying over 3000 in rentals.
  
  Desired Resolution:     Billing Adjustment
  

  Business Response

  Date: 04/11/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the oltorf location and was denied an oil change due to it being cheaper with my own oil and filter provided and was sent to another location at *************************** where they took care of me with very fast service and the people were so nice.

  Business Response

  Date: 03/17/2025

  Good morning, 

  I apologize for the inconvenience you experienced with the service at Take 5 and the delayed response to your complaint. I have forwarded this along to the District Manager of the store to review and get his operations back in order. I appreciate the feedback as this is the only way we can improve. This is not the level of service we seek to provide for our loyal customers! I do hope you give us another chance in the future to show that we can improve on the feedback from our customers. Please let me know if there is anything else I can help you with. 

  Thank you,