Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAKE 5 ON ********* HAS OVER 900 COMPLAINTS.On 1/16/25, I took my car in for an oil change at Take 5 Oil Change (#****) in *****, ** I was charged $197.89. On my drive home, I smelled a heavy oil order shortly after my battery alert light turned on. I pulled over, and light smoke was coming out of the motor. I called a tow truck and took it to a Mercedes mechanic. After an initial diagnosis, the mechanic determined that excessive amounts of oil were spilled onto the alternator, causing $1897..79 in catastrophic damage. I have photos, video, the receipt from the Take Five location, and the Mercedes mechanic's repair estimate. I want to settle this quickly in the form of a full refund and a repair cost reimbursement.

  Business Response

  Date: 03/15/2025

  Good afternoon, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please feel free to respond with this information to our **************** team at ********************************************************************

  Thank you, 

  Customer Answer

  Date: 03/15/2025

   
  Better Business Bureau

   

  VIN sent by email

  
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broken Oil pan / Communication is the worst

  Business Response

  Date: 03/15/2025

  Good morning, 

  I apologize for the inconvenience you are experiencing and the frustrations with the communication of our team. Your claim is with Fleet Response, they are the team that administers our claims. Please reach out to them for assistance and for any updates. Here is their contact information and your case number. 

  Fleet Response ************** 

  Case Number: 1547957

  Customer Answer

  Date: 03/17/2025

   
  I am rejecting this response because:
  I already reached out to them so many times and they keep passing me to each other and response time is horrible . It was mainly with ******* ******** which was horrible about responding now it is with **** ********* . I need someone to fix that please 

   

  Business Response

  Date: 03/18/2025

  Good morning, 

  Those individuals work on the same team, but are you requesting that it just remain with ******?

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has by far been the WORST experience I have ever had with Take 5 as a company. I took my vehicle in to get a simple oil change on 01/12/2025. The technician tried to push as many shop ***airs as possible. I ended up agreeing to purchase a coolant flush & having a filter ***laced. About five days later my vehicle started emitting strange smells and smoking. I had to take my car to another shop who stated I was completely out of coolant & missing the coolant cap. HOW? I just had coolant ***laced. The technician didn't ***lace the cap so I had to pay this other shop for a new coolant refill, a ***lacement cap & a $150.00 Inspection fee to see what was wrong with my car. I called Take 5 to submit a claim and never heard back, after calling multiple times I spoke with a *** who stated they would process my refund. TWO MONTHS LATER I still haven't received a check in the mail. I called back to speak with a supervisor to be told that there was no supervisor available & that they could not give me the name of the District manager. Stay away from this company they are CROOKS!

  Business Response

  Date: 03/12/2025

  Good afternoon, 

  I apologize for the inconveniences you are experiencing after your service with Take 5. I do see that a refund check was issued to be to mailed to  ********************************************************************************** in the amount of $260.72. It is our policy that we cannot stop and reissue a check until 30 business days has passed. The check was issued on 2/12/2025. Please understand that Sundays do not count as business days since **** does not deliver regular mail on Sundays. 

  Thank you, 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Details Date of service: February 8, 2025 Location: Take 5 Oil Change #***************, ** Amount paid: $119.73 Services performed:Oil change Oil filter replacement Engine air filter replacement Fluid top-offs ***************************** After the service, I started my car and drove approximately ********************************************** front of the garage. The steering wheel completely locked, and the car began shaking.Take 5 technicians inspected the issue and admitted that a cap had not been properly securedmost likely the oil filler cap removed during the oil change. Even after securing the cap, the car still would not start. I was then told that an error code was preventing the vehicle from starting due to a system detection issue related to the ******** resolve this, they performed an OBD-II reset to clear the stored Diagnostic Trouble Codes (DTCs) in my vehicles system. After this reset, my car started and functioned normallyuntil the issue recurred.Ongoing Issue Vehicle ********************** Lock-Up (March 2025)Recently, while driving, I noticed a high-temperature warning light flashing, indicating an engine overheating issue. I immediately pulled over and let the car cool down.However, when I restarted the vehicle, the steering wheel locked up again, and the car began shaking once more, exactly as it did after my service at Take 5. This suggests that the original issue was never fully resolved or that a critical component related to the oil change or cooling system was mishandled during service.Important Note This problem NEVER occurred before this specific oil change. The issues began immediately after the service and have since worsened.Attempts to Resolve I have contacted Take 5 Oil Change corporate and the local shop, but I have not received a response or resolution. My emails have been ignored, and I have not been offered any assistance despite multiple follow-ups.

  Business Response

  Date: 03/11/2025

  Good morning, 

  I apologize for the inconvenience you are experiencing after your visit to your local Take 5. I believe a follow up email was sent to you from someone on our **************** team asking for additional information to file claim. If you have not received that, you can respond here as well. We will need your VIN number of the vehicle to file that claim. Once that is done, we will follow up with some information on the next steps. 

  Thank you, 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint and appreciate their willingness to address the situation. I look forward to working with the Claims Team to ensure that all necessary steps are taken to fully resolve this matter.
  
  Thank you.
  

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 *** forte pics had no problems prior to my oil change march 1 2025, I went to ****** location approx 6 pm, within an hour later my car is driving weird and wont accelerate past ******************************************************************************** and now when I start my car it has a slapping noise.

  Business Response

  Date: 03/10/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-038341

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change on January 18th. On February 12, my oil plug came out and all the oil depleted from my car leaving me no choice but to have to get a new engine. I was quoted $9,000 for an engine by the dealership. I put a claim in with take 5 immediately. So, since February 12, 2025, I have spent $450 on a Tow, diagnostics, etc and have not received any compensation to help. My car has depreciated in value tremendously and I have to buy an engine out of pocket. My claim with take five has been open 3 weeks and I have not received a solution. They have not accepted liability as of today, it is still pending. I have had an absolutely horrendous experience with take 5 and the delay. Also- they will not pay for a rental car until liability is accepted so the out of pocket payments continue to increase. I need this issue resolved in a more timely manner.

  Business Response

  Date: 03/05/2025

  Good evening, 

  Apologies for the delay with your claim being under review. I will notify the claims team of this BBB complaint, note that you are asking for an update on the claim, and put in an escalation for you. I will make sure to note that the out of pocket expenses are starting to increase and a speedy decision on the liability would be appreciated. 

  Thank you, 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm expressing my deep dissatisfaction with the service I received at your Take 5 location on February 21, 2025. I visited this location for an oil change, and at that time, an oil change was the only service I needed. My vehicle had no maintenance alerts or other issues on the dashboard. However, my experience at your establishment turned out to be far from the seamless process I expected. When it was my turn to enter the bay, everything seemed fine. But as the technician worked on my car with the engine off, I was instructed to turn the car back on. Upon doing so, my dashboard lit up with warning lights like a Christmas tree. The lights remained at the end of the service. At this point, I was incredibly distressed, and the technician appeared confused and unhelpful. The manager, however, was both dismissive and rude. There was no assistance or concern offered as I was left dealing with the issue that clearly occurred during the service. I decided to contact corporate headquarters to initiate a compliant and that turned into a claim. The district manager reassured me about the next steps. However, as my claim was processed, the performance of my car continued to decline, leaving me with the unfortunate burden of paying out of pocket for repairs. I received news that my claim had been denied. I find this situation utterly unacceptable. I went in for a simple oil change, spending $123, only to leave with serious issues, including damage to my engine hose, caused by an employee of Take 5. Adding an extra $450 in expenses. It is deeply troubling that neither your company nor the third-party company involved took accountability for this error, especially given the clear lack of proper training or oversight from both the technician and the management team.

  Business Response

  Date: 03/05/2025

  Good evening, 

  I am sorry that this is not the outcome you were expecting. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

  Customer Answer

  Date: 03/07/2025

   
  I am rejecting this response because: at the end of the day I came to this business to receive an oil change, and left out with more problems. Even the district manager said himself that on ****** all of his techs know to check this hose first. The manager on duty lied to my face and said they dont even do work around that area of the hose. That was a lie! Again the district manager told me they in fact do work in the area of the hose. This information as also confirmed by a service advisor at ***** as well. If a my vehicle had been checked like the district manager said, my car wouldnt have even been worked on. So, if I had a tear there that should have been seen. The entire hose was ripped completely apart. A third party did an investigation from PICTURES that were sent in and thats not an investigation! Im filling this complaint with the court first thing in the morning. It only took for me to share my experience via social media to learn that others have experienced the same from this company! Services arent even quick for customers to have to deal other car issues at the hands on this company!  
  
  

  Business Response

  Date: 03/07/2025

  Good morning, 

  I do apologize for the inconvenience. As stated before, if additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information and review the information thoroughly. 

  Thank you, 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle in for a routine oil change. They forgot to put oil in it and it ruined the engine block. Had it towed to *********** in ******. They replaced it at a cost of $13,000+. Take 5 nor their insurer will pay more than $10,000 for the repair, though this burden was put on me due to their negligence. And to make things worse, they still charged the $146 for the oil change.

  Business Response

  Date: 03/05/2025

  Good evening, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I would like to get some clarifying information. You mentioned that you have spoken to our insurance. Do you already have a claim with us that is currently open/pending? Please provide me with any other information you have so I can better assist you with this complaint. 

  Thank you, 

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22nd I went to get my oil change done at this Take 5 Location. The service was absolutely horrible. They gave me a oil change sticker with a wrong date, wrong mileage and told me to stick it inside my car. The sticker kept on falling off. After my oil change was done I drove off and immediately smelled a bad smell coming from my engine which wasn't there before I went there. I called the store and spoke to ****, told him the situation, he said give it an hour and come back if the smell hasn't gone away. The smell was still there so I went back to that location. I saw **** standing outside and he immediately told me that as soon as the 2 employees who did my oil change immediately walked off their jobs and quit. He told me to pop my hood. I popped it and he saw oil all around my engine and behind it. I asked for my money back. He said I need to contact corporate. I came back the next day and spoke to a manager named **** *****. Told her everything that happened. She took my information to help get a refund processed and her conduct was a bit unprofessional and unfriendly. I wasn't issued not one apology. I waited a few days and noticed no refund was issued on my debit card. I called their customer service number and explained the situation. They had **** call me. Spoke to ****, I asked her what's going on with my refund, she said she's waiting for someone above her to issue the approval. It's been over a week now and still no refund has been approved and to make matters worse my car has smoke coming out of my engine a week later so there's definitely damage done to my car that wasn't there before. I called the customer service line back and asked for a regional manager to contact me regarding this whole thing and they have yet to contact me. I need answers and assistance with this right now!

  Business Response

  Date: 03/04/2025

  Good afternoon, 

  Your claim will need to go through the claims process and our team at Fleet Response. If Fleet Response finds that we are at fault, they will issue the refund for the service. Please be ready to provide the documentation and evidence for the claim when Fleet Response reaches out regarding the damage/oil spill. Their contact information is **************. Case Number: 1547149

  Thank you, 

  Customer Answer

  Date: 03/08/2025

   
  I am rejecting this response because: I WAS SENT AN EMAIL FROM ***** *** AT CUSTOMER SERVICE AND HE STATED THAT MY CLAIM WAS CLOSED AND A REFUND WILL BE PROCESSED AND SENT OUT TO ME VIA A CHECK IN THE MAIL SO WHY ARE YOU TELLING ME THIS? DO YOU GUYS EVEN CARE ABOUT THE MESS THAT YOU HAVE CAUSED WITH MY CAR?? THERE'S NOT AN OUNCE OF EMPATHY OR EVEN AN APOLOGY. I WILL NEVER EVER DO BUSINESS WITH YOU PEOPLE AGAIN! I HAVE ATTACHED A PICTURE OF MY ENGINE THAT SHOWS A HUGE AMOUNT OF OIL LEFT BEHIND IT WHICH IS WHY IT'S SMELLING LIKE SMOKE BUT OF COURSE YOU GUYS COULD CARE LESS ABOUT THAT BECAUSE EVERYTHING IS THE CUSTOMER'S FAULT! UNBELIEVABLE!
  
  

  Business Response

  Date: 03/10/2025

  Good morning, 

  Apologies. The message was sent before getting the confirmation of the refund. I have confirmed that the refund has been sent to Accounting. 

  Thank you, 

  Customer Answer

  Date: 03/12/2025

   
  I am rejecting this response because:
  It's been over a week now and I have yet to see a refund check. I reached back out to ***** *** and he said your accounting department hasn't even processed anything yet. What is going on with this simple refund check and why the delay?

  Business Response

  Date: 03/13/2025

  Good morning, 

  The check has gone through the accounting team and has been processed. The check typically takes anywhere from 7-14 days to be delivered, depending on local USPS. 

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my oil changed here and less than a week later my splash guard was hanging off and my car was undriveable. Went back to the same location the night I noticed the problem to have them look at the issue, told them um splash guard was hanging a couple inches from the ground. They told me to pull over their bay did not look under my car to see clearance and I hit the metal lip that was in front of their work bay. Want able to move forward for an inspection as car could t clear it. The metal piece did damage to the splash guard and need replacement. Im currently at dealership with a bill of $400. I would like to recoup my money for this replacement as it cant be fixed due to the damage from the metal. So they not only didnt secure my splash guard back after my oil change they didnt look under my car when telling me to pull forward to inspect and therefore caused unfoxabkw damage to the splash guard.

  Business Response

  Date: 03/04/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-037762

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  I will wait to hear from the district office as I am wanting a claim filed for sure. I am looking to  be reimbursed for the damage done to my car due to their negligence in not replacing my splash guard correctly after my oil change. 
  Thank you.