Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  6401 N 76 st. Milwaukee, WI 53223

• 

  Take 5 Oil Change

  906 S. Mason Rd Katy, TX 77450

• 

  Take 5 Oil Change

  7507 Brookpark Rd Parma, OH 44129

• 

  Take 5 Oil Change #142

  8890 Darrow Rd Twinsburg, OH 44087

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 3/1/2025 on 2/23/2025 I took my car to get an oil change at Take 5 on ************************* in *********. A few days later while on the way to work my car showed a messages stating the car was low on oil I immediately pulled over to the side of the highway & had to get the car towed to the nearest take 5 on 2/28/2025 in ************, La on *****************. Just to have them not answer the phone the 10 times I have called ! The filter was not put back on properly ! And I have yet to speak to anyone on the corporate line nor at the ******************* location on 3/1/2025.

  Business Response

  Date: 03/04/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-037754

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our oil changed 2/13/2025 and on 2/21/2025 we had oil low warnings and a puddle of oil under our vehicle. I called the location on ******************* and the employee said whoa and transferred me which ended up in filing a claim I was advised not to drive the vehicle due to no oil in it and I would be contacted. It is now 2/28/2025 my vehicle is still sitting no word from Take 5 at all. Calling the shop is a joke you get sent into a customer service call center nightmare holding in excess of 20 mins . This was horrible and we are out ****** oil change whatever its going to cost to put new oil in, no vehicle for a week, and mobile mechanic. Im praying nothings wrong with my truck since I was driving when the low oil light came on. I did ask to put a quart of oil in and take it back to the shop but was told I shouldnt drive it at all and that I should only file the claim. Such a joke

  Business Response

  Date: 03/04/2025

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. You can also email it over to ********************************************************************

  Thank you, 

  Customer Answer

  Date: 03/04/2025

   
  I am rejecting this response because:
  As stated in my previous complaint a claim was filed and like take 5 the claim company has made no contact with us. I went to the original Take 5 oil change location to try and get a refund on 3/3/2025 due to lack of response from this company called ************** and they told me its not possible everything has to go through this claim that says its waiting for diagnostic in the take 5 computer but has never been communicated to us. We did take it upon our selves to pay more money to have a mechanic verify that the oil filter and pan plug were improperly put on. A claim at this point doesnt help because we are still out the 145 ish dollars for the oil change and 60 for a mechanic to say  the leak wasnt a magical coincidence. The inability to rent a car and not having a vehicle for 11 days the anticipated cost of repairs to have the oil change completed again and the hour of my life wasted yesterday while the manager at the location refused to leave their office and even speak to me and sent an employee back and forth. My whole life I have worked in customer service and I would be embarrassed to treat someone this way. All I originally asked for was the shop to fix the filter and put the oil in that was denied I filed a claim and paid more money to no benefit. I again requested the money I spent to be refunded and was told no. I would like my ****** refunded the ***** paid to a new mechanic ****** for a new oil change and since my vehicle ran out of oil while we were driving of course I would like ***** to have my vehicle towed and ****** for engine diagnostic. Since a simple refund turned into this nightmare and if I need to continue to wait I would like the rental car fee and ****** deposit.

  Business Response

  Date: 03/05/2025

  Good morning, 

  My apologies. I tried to search for a claim with the contact information in this complaint and nothing populated. I do see the original claim now and that your claim has been assigned to someone on the Claims Team. Please contact the team assigned to your claim as they will be your main point of contact in assisting you with the claim and the process to the end. Here is their contact information. 

  Fleet Response: **************

  Case Number: 1544980

  Customer Answer

  Date: 03/05/2025

   
  I am rejecting this response because: The claim team does not respond its been over 7 business days its sad that you have no care or consideration for your customers this has been a complete waste of time. 
  
  

  Business Response

  Date: 03/07/2025

  Good morning, 

  I do apologize for the delay and this teams response time. I do see that you called on 3/4 and left a voicemail with the team and they tried to reach out on 3/5 around 3pm and was able to leave a message. Please reach out to them again regarding the claim. It seems that they are needing some information from you to move forward in the claim process. 

  Thank you, 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempting to get the highest mileage oil change done and was told there's a leak from a boot. I'd repair that then return. I was told " we just topped it off", meaning the missing oil was replenished. An hour later I dropped my car at my mechanic, he did the repair. Upon receiving the vehicle, I started getting smoke upon startup and sporadically after a long wait. Questioned my mechanic who said they never touched the oil. I checked the dipstick to get an extremely minute reading. I had no oil for at least a week and a half. No previous issues except a few drops on my driveway, leading me to believe they drained my oil and never put any in. Now I have either a cylinder ring leak or head gasket leak. Corporate will be contacted on this issue.

  Business Response

  Date: 02/28/2025

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. If you did not get an invoice for this visit, please let me know the address of the location you visited. 

  Thank you, 

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change from this business less than a week ago. Before receiving service from Take 5, I did not have any problems with my vehicle. After the next few days, my vehicle started having this burning smell and the oil sensor came on so I took it back to Take 5 to make sure everything was okay. An employee stated that there was no oil in my oil pan and that I have a crack in my oil pan. He suggested that I hit something. I know for a fact I have not hit, ran over, or bumped into any person, object, or thing. This leads to the fact that the crack had to have happened there whilst servicing my car & the employees that date didnt say anything. My car is now non operational, its a ********, so not only is it super expensive, but this is taking my livelihood.. Im now having to **** to work and the mechanics estimated an arm and leg for repair costs. I will be reporting this to the *** and getting a police report too.

  Business Response

  Date: 02/27/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-037255. 

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 I ******** ******* got an oil change at Take 5 oil change at ***************************** It was for my 2005 Dodge Ram 1500. On Nov. 7th 2024 my check gauge light started beeping. I went to ******** and ended up needing 3 quarts of oil. When I pulled into there parking lot l could hear that the engine had already started tapping. I seen a couple drops in the driveway that wasn't there before but not 3 quarts. On Nov. 15th 2024 I had to put 2 more quarts of oil in the truck and the tap had gotten louder. After this I had my dad check it out to see if it ever did that with him because he is who I had just purchased it from. He confirmed that it never did that with him and I know my driveway didn't have any scattered spots before I got the oil change. Then He showed me that it was dripping from the drain bolt on the oil pan. He said they (Take 5) either stripped it or didn't put the washer back on it. It wasn't dripping while parked it would come out and splash all under the bottom of the truck when I drove. That's why it wasn't oil all in my driveway and the spots were scattered. I had to drive the truck because it's my work truck I have a lawn and landscaping business. ********************. At this point I didn't know what to do because now the tapping is getting louder. On Nov. 21 2024 the tapping was sounding like grinding. I ended up getting 3 more quarts of oil and some thick oil treatment. It quieted the grinding some but once I got home I parked it and haven't drove it since. I reached out to Take 5 and let them know what happened and the manager that was on at the time name ** came to my home, got my story, took pictures of under the truck, and said he would submit the information and they would get back with me. No one got back with me. I followed up talked to another manager and he contacted ** and ** called me back and explained everything again and said they would call me back. I've reached out again 3 times since to no avail. I can't use my truck

  Business Response

  Date: 02/26/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-037074.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 12/24/2024.Oil change as usual, nothing major during service. Checks came out fine, I paid and left. Was advised that the worker didn't have the necessary tools to properly complete the job (bolt head was a 24mm bolt but he only had a 25/26mm socket) so part was knowingly left lose. I have the tools at home so I said I could do it when I get back, didn't think it would be a big deal.All oil blew out of the engine about halfway home, caused significant and irreparable damage to the engine. Took pictures upon getting home, have not run it since.Reached out to Take 5 HQ to file a complaint. They put me in contact with Fleet Response to intermediate the issue. They took a month to get back to me, during which I had to risk my life on several occasions riding a motorcycle to and from work during major winter storms, as well as paying significant money to **** for transportation while I waited.Mechanic at ******** in ****** has declared Take 5 at fault. All damages were due to severe oil starvation, declared with all necessary documentation.Fleet Response is declining to hold Take 5 liable and Take 5 is thus declining to cover the $13,000 repair.

  Business Response

  Date: 02/25/2025

  Good morning, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you,

  Customer Answer

  Date: 03/03/2025

   
  I am rejecting this response because:
  
  Firstly I would like to apologize for sending the wrong attachments in my initial complaint. I can easily see how that made this more difficult than it needed to be.

  Secondly, attached (hopefully viewable this time, please let me know if this is not the case and I will correct post haste) is the exact assessment from Tech One Automotive, the mechanic both Fleet Response and I agreed on sending my car to, highlighted in yellow - as well as images from the night of service in question, less than a half hour from the time of service. I have not touched or even looked at the engine ever since as it has been in the mechanic's custody.

  While we're here I would like to point out that Fleet Response and Take 5 completely ignored both the mechanic and myself for a month, during which I had to ride a motorcycle through winter storms in ******. I cannot over stress the level of discomfort and danger I undertook doing so, any motorcyclist with any kind of experience will tell you this is not an exaggeration. No contact from either party, no offer for a rental or alternate means of transportation in the meantime while the investigation was being conducted, nothing. The car I love very much was irreparably damaged and I was promptly strung out to dry. This is absolutely unacceptable.

  Business Response

  Date: 03/04/2025

  Good afternoon, 

  Please provide this information to the Fleet Response team if it has not been presented to them already. All new information will need to be sent to them to be reviewed for the determination of your claim. 

  Customer Answer

  Date: 03/11/2025

   
  I am rejecting this response because:
  
  I cannot in good faith work with Fleet Response again on this matter due to them taking over a month to get back to me the first time - with a dishonest result at that, and will insist on seeing this through Take 5 with the Better Business Bureau as an honest neutral party. The mechanic had already sent Fleet Response the information and I had already sent them the very same images, which leaves us with a bit of a dilemma -

  Option A - Fleet Response saw the information and still chose to take a completely unnecessary amount of time to run defense for Take 5 in spite of the honest evidence presented aside from their own,

  or;

  Option B - Fleet Response did not see the information, and still chose to take a completely unnecessary amount of time to run defense for Take 5 regardless of any honest evidence presented aside aside from their own.

  This reeks of "Take 5 investigated Take 5 and found Take 5 not responsible." It is, quite simply, absurd, as any reasonable person would agree.

  You understand that in either case, Take 5 is still responsible for damages incurred, and the only way I will work with Fleet Response again is if I get guarantees in writing, with the Better Business Bureau as legal witness, that it is completely necessary if only for the sake of policy, AND Take 5 WILL be accepting liability for the damages incurred and the cost of repairs AS SPECIFIED in the mechanic's recommendations.

  This means I will not be accepting half-measures and apologies. I will not be short-changed, I will not be sweet talked, and I am entirely uninterested in dealing with any more of this runaround. Take 5 destroyed my engine, the cost of which is outlined by yet another neutral party (being the mechanic), and I will settle for nothing less than the new engine I would owe anyone else were I responsible for damages I had caused.

  Business Response

  Date: 03/12/2025

  Good afternoon, 

  If no additional or new information is presented to the Fleet Response team, the denial of the claim will stand. I apologize that you are not satisfied with the correspondence from Fleet Response and you may reach out to them and ask for a supervisor over claims and escalate the case. 

   

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Take 5 Oil Change Date of Transaction: January 18th, 2025 Amount Paid: $80 What Business Committed to Provide: A complete oil change service.Nature of the Dispute:On January 18th, I took my 2013 Chevrolet Equinox to Take 5 Oil Change #*** for a routine oil change. They began but then the technician later informed me they could not complete the service due to not having the correct oil filter, so they would put my old oil back in and instructed me to drive to another location (Store #***).Shortly after leaving (within 0.25 miles), my engine shut off. I restarted it and added oil, but later, the engine failed completely. A mechanic diagnosed a snapped timing chain and indicated that oil starvation was a possible cause but could not confirm without further engine disassembly.When I filed a claim with Take 5s insurance agency (Fleet Response), they denied liability, claiming my oil level was already lowyet their own technician admitted they drained and put oil back in. If my oil was low, why did they let me drive off without addressing it? Their failure to ensure my engine had proper lubrication directly led to the damage.This has left me without transportation, jeopardizing my health (I am a Type 1 Diabetic needing access to medications) and my job. I have attempted to resolve this matter, but Take 5 refuses to take responsibility.Resolution Sought:I demand that Take 5:Cover the cost of a new or rebuilt engine ************************* all transportation costs incurred.If not resolved immediately, I will escalate this issue legally and publicly, including filing a formal complaint with the State Attorney General and pursuing legal action.

  Business Response

  Date: 02/24/2025

  Good afternoon, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. 

  Thank you. 

  Customer Answer

  Date: 02/25/2025

  I am rejecting Take 5 Oil Changes response because it fails to address the facts and does not absolve them of responsibility for the damage their negligence caused to my vehicle.
  Key Facts Take 5 ***************************************************************************** & Told Me to Drive Off
  The employee told me they could not complete the service and were putting my old oil back in before directing me to another location.
  If my oil was low, why did they send me off in an unsafe condition?
  My Engine Shut Down Immediately After Their Service
  Less than 0.25 miles after leaving, my engine shut off.
  This strongly suggests improper lubrication.
  A Mechanic Diagnosed a Snapped Timing Chain, Likely Due to Oil Starvation
  Lack of oil could have caused the damage, though full confirmation requires engine disassembly.
  Why Their Response is Unacceptable:
  They failed to explain why they let me leave with low oil.
  They ignored that my engine failed immediately after their service.
  They provided no documentation or evidence proving they were not at fault.
  Next Steps:
  I am escalating this complaint and will be:
  ? Filing a formal complaint with the **********************************start="1431" data-end="1434">? Contacting local news outlets about this issue.
  ? Posting public warnings on consumer platforms.
  ? Seeking legal action if not resolved.
  Take 5 is avoiding liability despite clear evidence of negligence. I request the BBB continue investigating and push for full reimbursement of my engine repair and related costs.
  

  Business Response

  Date: 02/25/2025

  Good afternoon, 

  If there is no new evidence that can be provided to support your claim that the service from Take 5 caused this issue to the vehicle, the claim will remain denied. As stated before, if you do have any new evidence or documentation to support the claim, please provide that to the team and it will be thoroughly reviewed. 

  Thank you, 

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my oil changed with my son. They changed my oil and then when he was done I told him I smelled something and my car was shaking. He said it was fine and it would stop. When I got home there was oil everywhere. I went back 3 times and they keep giving me the run around. Then the **** lied saying that they would no longer help me because I filed a complaint but at that time I had not filed a complaint.

  Business Response

  Date: 02/24/2025

  Good morning, 

  Could you please provide me the claim number or the *** of the vehicle. I was able to locate a claim with some of the information you provided but need to clarify before providing further information. The claim I do see is not under your name. 

  Thank you. 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my *** to take 5 on February 20, 2025 at 8:37 AM. I gave him my phone number, but the guy pit it up underneath my sons number and in my sons name when Im the one that took my car there. I went in for an oil change. I go to take five for my oil change. My car did not have anything wrong with it and was not leaking all. when the guy got finished said that I had a small leak to watch out so I said excuse me when I brought my car here I did not have a leak of oil so how could that be possible? I got the car and the other guy was down there tryingto do something still, and I noticed the oil was leaking out of the car and I said thats not so because my car was not leaking oil before I came here this morning. he called his boss man, and the boss man said dont let me leave the shop with all leaking. He thought he fixed it, but I was draw when I stopped, the car was leaking all real bad and I went in for a simple oil change like I always do andcame out with a bigger problem he said that the threading was worn out and the car was leaking all before I brought it and I say no *** my car was not leaking all before I broughtmy car in. They do not want to take responsibility for messing up my car if they couldnt do a simple oil change why would you with the car now to take my car to *** is very pricey and I shouldnt have to pay out-of-pocket because my car had no problems at all, and then put the ticket up under my sons name, & my son phone number when I specifically told him my first and last name andgave him my phone number Try to cover it up, but I pay with my credit card. This matter needs to be resolved. I called them. They gave me a case number I have yet heard from anybody. I paid $100.08 for the service today and its gonna cost me more than that to get my car fixed. They need to take responsibility they messed my car up. My car did not have any problems with all leaks or any kind of *********** leaks

  Business Response

  Date: 02/21/2025

  Good morning, 

  I apologize for the inconvenience and issues you are experiencing after your service at Take 5. I do see the claim that was filed with one of our **************** representatives over the phone. I am reaching out to the District Manager and Claims Team to see if we can move this claim quicker through the process for you. As soon as I get an update and the contact information for the team over the claim, I will reach out and forward that information to you. 

  Thank you, 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 Oil Change @ ******************************************, performed an oil change to our vehicle 1/9/2025. Shortly after the engine warning light came on and oil was leaking in the driveway. On 1/22/2025 we took the vehicle to ******* Automotive, ****************************************. The repair technician informed us that the oil filter was not installed properly and that the oil leaked out and was all over the underside of the vehicle. Contacted the Take 5 manager on 1/23/2025,and he informed us that he would take it up with the Take 5 owner when he came back to town and he would contact me. Manager called us back the same day to confirm our address to process the refund for the oil change they did. He mentioned that the owner would be back in town that Friday and they would contact us. To date there has been no contact.

  Business Response

  Date: 02/20/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-036404

  Customer Answer

  Date: 02/20/2025

   
  I am rejecting this response because:
  I am not rejecting the response. I appreciate the response and await your decision and next steps.  

  Business Response

  Date: 02/21/2025

  Good morning,

  Of course and thank you. Please reach out to ****************************************** if you would like and reference your BBB complaint number if you need faster communication. I can be reached there as well. 

  Thank you.