Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  6401 N 76 st. Milwaukee, WI 53223

• 

  Take 5 Oil Change

  906 S. Mason Rd Katy, TX 77450

• 

  Take 5 Oil Change

  7507 Brookpark Rd Parma, OH 44129

• 

  Take 5 Oil Change #142

  8890 Darrow Rd Twinsburg, OH 44087

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday December 1st I took my car 2012 ******* ******* sedan for an oil change to Take 5 *************************************************** almost $100. After the oil change I drove about a mile on an evenly paved road and the car stalled and died. I got out of the car & noticed oil was gushing out of the car. I called Take 5 immediately and was told to file a claim (Claim #*******) and to tow the car to ******** as their preferred service provider. On December 6 ******** said the upper oil pan had a crack & looks like I hit something while driving. Take 5 has a policy not to do an oil change if they notice any signs of oil leakage. So I know that the oil pan had no damage prior. I also know that driving on Apalachee Pkwy, a smooth road with no potholes for less than a mile did not cause the crack in the oil pan. The car was with ******** for 3 weeks, I called for updates and they refused to give information over the phone and did not let me speak with the mechanic that was working on the car. I asked ******** to put oil in the car to see if the motor was working. They refused stating that Fleet Response will not allow them to do that. After almost a month, Even and **** ******** at Fleet Response stated that ********' report says the crack in the oil pan was caused by hitting something in high impact which is a complete lie because I did not hit anything. Dash cam video shows it. ******** never assessed the damages to let me know if the motor was working or not. Take 5 and Fleet Response take no responsibility for the damages caused to my car. I towed the car to a mechanic to assess the extent of the damages. The mechanic stated he also had another car on his lot that went through the same thing with Take 5. The mechanic also stated that a use motor will cause between $6000 to $8,000 with labor. I spoke with an attorney who stated he has been receiving a lot of calls from customers regarding damages to their vehicles from Take 5 oil change. I want the value of my car refunded.

  Business Response

  Date: 02/18/2025

  Good afternoon, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went 01/31/2025 to get a oil change after service be chile started acting up took it back was told the car was over filled with oil its been almost 3 weeks and my car is damage and I havent been accommodated any no way not even with an apology I have been missing work because I havent no way to get to and from since my vehicle isnt working

  Business Response

  Date: 02/18/2025

  Good morning, 

  Your claim has been sent over to the Claims Team who will not be your main point of contact. Here is their information if you have not received an email or a phone call for them. Please contact them at your earliest convenience. 

  Fleet Response: ************** 

  Case Number: 1533406

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broke dipstick. Service technician admitted fault. Had to hire mechanic to remove broken dipstick. Replaced dip stick. Total costs $59.99

  Business Response

  Date: 02/18/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. If you could please provide me with some more information to start a claim for you. When was the date of the oil change visit? Please provide the *** of the vehicle to look up the invoice. Please provide a copy of the mechanic invoice. You can email all this information here on the complaint or to our customer service inbox at ********************************************************************

  Thank you, 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store 68 of take 5 redid a coolant exchange originally done in October of 23. On November 22nd I went in for my usual oil check and was told my coolant was dirty and needed to be redone by store 67. They sent me to store 68 where they originally did it and a tech there called the shop manager who didnt answer so he then called the assistant to get approval to do it he confirmed it. Managers names are **** and ****** and also never seem to be there. I just went for my oil change and inspection in February and discovered my coolant was very low and there was gunk in my oil cap. The last person to touch my vehicle was take 5 in November and this is proved through carfax as well as take 5s system. I was told by *** at store 69 to call and make a claim because it looked like the tech damaged my car and did something wrong during the exchange that caused damage to my engine and the coolant to leak into the oil. Which is basically a busted head gasket. I called customer service on Monday 2/10/25 because they were closed on the 7th when I left store 69. They cant find in the system I was there on the 22nd because the guy didnt put in the system that he did my coolant exchange. The first store ***************************************************************************** service. They put 11/23 and it was 11/22. I visited both shop 67 then 68 between 4 and 6 pm on 11/22/***** I was told by customer service I cant make a claim until theres video proof that I was there that day and had the exchange redone. The way to do that is for the manager to review the footage and they havent been in the shop all week Im told and wont return my calls despite one of the employees sending them all of my info and my request to call me on their cell phone. So Im stuck with a damaged car that was caused by them, nobody will call me back and I am stuck with the cost to repair it in the meantime when they should be paying for it because they damaged it.

  Business Response

  Date: 02/14/2025

  Good afternoon, 

  I do apologize about the inconveniences you are experiencing after your visit to Take 5. I see the original claim that was filed by the **************** team and currently being worked by the District Manager. I have notified them about the complaint and to provide me with the contact information for the Claims Team that will be working your case. We will send that information over to you as soon as possible. 

  Thank you, 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had oil change. They didnt replace plug correctly. Car lost all oil and ruined engine. They are not taking the blame and refunding my money.

  Business Response

  Date: 02/14/2025

  Good morning, 

  I apologize for the inconveniences you are experiencing after your visit to Take 5. I see the original claim that was filed that it is now with our Claims Team. It seems that you have been in communication with them regarding the claim and we are currently waiting on a decision to be made. Your representative will get in touch with you as soon as the decision has been made. 

  Thank you. 

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/25, I took my car in for an oil change at Take 5 Oil Change (#****) in *****, ** I was charged $197.89. On my drive home, I smelled a heavy oil order shortly after my battery alert light turned on. I pulled over, and light smoke was coming out of the motor. I called a tow truck and took it to a Mercedes mechanic. After an initial diagnosis, the mechanic determined that excessive amounts of oil were spilled onto the alternator, causing $1897.79 in catastrophic damage. I have photos, video, the receipt from the Take Five location, and the Mercedes mechanic's repair estimate. I want to settle this quickly in the form of a full refund and a repair cost reimbursement.

  Business Response

  Date: 02/12/2025

  Good evening, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Feel free to email this information to ********************************************************************. 

  Thank you, 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/8/24 I went to Take 5 to get an Oil change. I was told that I couldn't get an oil change because the prev tech strip the cap on my oil filter housing this resulted in me having to go the *** ****** Dodge to get my oil change along with replacing the oil housing adapter, I reached out to take 5 corporate from 11/8/24 up until 1/2025. They kept giving me the running around, I had no choice but to get my car repaired before I incurred more damages. After more calls to Take 5 I finally got my claim sent to their insurance company only to be told that they were denying my claim because I didn't have a picture of the part that was replaced even though all the documents that I submitted stated that the oil filter housing cap was stripped by the previous person who changed my oil which was Take 5 on 8/3/2024

  Business Response

  Date: 02/11/2025

  Good morning, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. At this moment, the team you have been communicating with is waiting on a photo of the damaged part. 

  Thank you. 

  Customer Answer

  Date: 02/11/2025

   
  I am rejecting this response because: I reached out to Take 5 on numerous occasions and every time I reached out I was told that my complaint was being escalated to the insurance company which did not happen. It wasnt until January of 2025 that the complaint was forwarded to the insurance company.  By this time I had no choice but to get my vehicle repaired.  Had they responded in the 4-7 business days response time at the beginning of the initial complaint of November 8, 2024 according to their policy then I would have known prior to getting my vehicle repaired that I would have to have a picture of the part before *** ****** disposed of the part .  
  
  

  Business Response

  Date: 02/12/2025

  Good morning, 

  I do apologize that the claim did not make it to the appropriate team quicker. Please reach out to the Fleet Response team and ask for a supervisor who can address the issue with you. They will be able to give you more information or direction for the claim. 

  Thank you. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck ( I have been a customer for about 5 years) to ********************** at ****************************************************************************************. They changed my oil and filter. Check my fluids. Upon checking my fluids the manager ******** ***** (may be Miles) informed me my coolant was low. So I approved for them to change it. I got home and the next day my wife asked me what was leaking under my truck. Upon further inspection, we found it leaking coolant. Went back to Take 5 and *** ***** stated he purged the hoses to much and caused the water pump to fail, but they would take care of it. He stated he would put the complaint in for it to be fixed. 4 days later he still hadn't and informed his worker he would do it on a thursday when he got back (now I am without my truck for a whole week ).He never filed the claim. I called and did it 2 weeks later I still can't drive my truck. Decided to have it fixed myself and get reimbursed. I was denied the first time. ***** ******* of Fleet response stated they did not have enough evidence. That they needed *** to send a letter stating what he did. I called him and told him that yesterday 2/5/2025. About 1 hour later he called me and stated not to call him anymore if I had a problem to call corporate.I am throughly disgusted with him. He is not a good manager. He dropped the ball. So without truck for 2 weeks and out $1255 for his negligence. Please help resolve this..

  Business Response

  Date: 02/07/2025

  Good morning, 

  I apologize for the issues you are dealing with your vehicle. I see the original claim that was filed and sent over to the Claims Team. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. You can send any information to *********************************************************

  Thank you. 

  Customer Answer

  Date: 02/08/2025

   
  I am rejecting this response because:

  the manager ******** ***** and his  o worker both verbally agreed to much pressure was put on hoses while trying to purge the system therefore damaging the water pump  all that is needed is a written statement form ******** stating this  he has been rude and lied to me for a week  lied about making the claim  (I had to call and make it ) lied about sending a statement. His district manager was told to call me (or so I was told) bad business all the way around  I will not give up

  
  

  Business Response

  Date: 02/10/2025

  Good morning, 

  As stated before, if there is any additional information to provide for the claim, that information can be presented to the Fleet Response team for the claim to be reopened and evaluated. 

  Thank you. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to take 5 location for an oil change on car. They didnt tighten the oil filter which led to me and my dog getting stranded 2 days before Christmas in the middle of a corn field with no heat for 1 and a half hours. I have reached out multiple times to take 5 requesting for this issue to be solved and they have not reached out after filing over 3 claims. I am a 90% disabled veteran who has had to quit his job due to not being able to walk 2 miles to it from my injuries while in the service. I have proof they didnt do adequate work and were lackluster. I have tried to contact the branch manager and have been told I am not allowed to have his number and have been jobless stuck at my house for over a month now due to their negligence.

  Business Response

  Date: 02/05/2025

  Good morning, 

  I apologize for the delay in getting you some updates regarding the claim and apologize for the inconveniences you are experiencing due to this service issue. I see the original claim that was put in over the phone with our **************** team. I will be going to the Claims Team and District Manager of this particular shop to address the issue and see if we can speed up this process for you. Please reach out to ****************************************** if you would like to communicate via email. 

  Thank you, 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Take 5 in *************** 01/09/2025. My vehicle entered the Take 5 bay with no engine lights, noises or problems as the employee could see in my dash. We paid for a full synthetic oil change. After an hour of the oil change, engine light came on and my vehicle started stalling. As we returned to the location the employee said everything was put back right. We drove to ******** to get the codes scanned as we didn't believe what the employee refer as the vehicle being fine with the engine light on. The next day we sent the vehicle towed to the mechanic, to find more codes showing. The business failed as they over filled my vehicle more than twice the amount recommended, which caused mayor issues and my vehicle is now inoperable. I have been without my vehicle for 3 weeks now. This is my only 3 row vehicle that can transport my family including my 5 children. Take 5 has not yet come with a case resolution or offering a car rental, after us providing all the evidence of the damage cause to my vehicle.

  Business Response

  Date: 02/03/2025

  Good morning, 

  I apologize for the delay in getting you some answers regarding your claim. I see that you have an open claim with our Third Party Claims team. They will be the team to communicate with to get any updates on the claim. If there was anything pending, they will be the team to address those matters. ***** reach out to them. I will list the information you need just in case you need it again. 

  **************; Case Number: 1520850

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because:
  We went to get the Oil Change 01/09/2025 around 4:30pm, went 1-1:30 hour back with our vehicle stalling and check engine on, after calling and no one picking up. Towed our vehicle morning 01/10 to the dealership service. Started calling morning of 01/10 with no answer from the store, just answered by Take 5 call center. Had to personally go to Take 5 shop in ************, on 01/11 to let them know since nobody is answering calls, the manager said a claim will be started. The claim gets to Fleet Response on 01/15. I have called for days and left voicemails to our said case worker, just to get informed days later the case was assigned to someone else. On 01/22 the mechanics at ****** sent a more detail report of faults that caused my vehicle to be inoperable after the oil change that took place at Take 5. The diagnosis is complete, including the issue and solution to said problem. On February 3rd was my last call to Fleet Response and they informed they are still waiting on Take 5 to make a decision. As today, February 5th, my family is still without our only 3 row vehicle that accommodates me, my husband and 5 children. Your recommendation of getting ahold your Third Party Claims team (Fleet Response) has been done unsuccessfully. I have spoke with Fleet Response and they inform me that Take 5 has to assume liability of the mistake/damage they caused before they informed me of the update on my claim.  

  Business Response

  Date: 02/05/2025

  Good afternoon, 

  I apologize for the frustrations. Unfortunately, they have to go through the process of investigating the claim before approving anything to make sure they are liable. They will not approve anything before that is confirmed. It looks like they tried to give you a call earlier today with an update but it went straight to voicemail and was unable to leave one because the voicemail is not set up. Please reach out to them as soon as you can. 

  Thank you. 

  Customer Answer

  Date: 02/06/2025

   
  I am rejecting this response because:
  I've been instructed by Take 5 to talk to Fleet Response, but they rarely answer our calls, and sometimes emails, not consistently. After 2 hours calling today our case manager, leaving voice message, and still never got a call back from him. No call in my phone or our secondary phone have entered Feb 5 or Feb 6. I was able to speak to another representative and they informed we've been partial approved, for a repair of a part that was not broken, they said the report didn't made sense to them, as I am still waiting to speak to our case manager. 

  Business Response

  Date: 02/10/2025

  Good morning, 

  I apologize for the result of the claims process. It looks like a final bill was processed for the oil pan repair and the denial letter was sent over per your request for the part of the repair that was deemed not at fault by Take 5. If you have any new evidence to support your claim, please present it to Fleet Response and they will thoroughly review the information and reopen the claim if new information is presented. 

  Thank you.