Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Take 5 Oil Change has 340 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited Take 5 Oil Change for the first time to have my cars oil changed. During my visit, I also purchased a cabin air filter and an air filter, bringing my total to approximately $150. The staff was friendly, and I appreciated their service. However, after the oil change was completed, I asked to check the oil dipstick. To my concern, the oil appeared the same as it did before the servicedark and unchanged.I expressed my concern, explaining that I always use synthetic oil, and it has never looked that way immediately after an oil change. Despite this, I left the shop. Later, I had my vehicle inspected by a mechanic, who confirmed that my oil was thick and black, indicating that it had not been properly changed. He also informed me that the oil filter used was not changed and that my vehicle was a quart low on oil..Additionally, after the service, I realized that my sunglasses were missing. They were in a light brown cloth case with rhinestones and had fallen out when the cabin air filter was changed. I kindly request that the security cameras be reviewed to help locate ******* this point, I am extremely disappointed and request that my oil be properly changed with synthetic oil, using a quality oil filter as originally expected. I trust that Take 5 Oil Change values customer satisfaction and will address this issue promptly. Please let me know how you plan to resolve this matter.I look forward to your prompt response. You may reach out to me anytime Sincerely,MS.*.*******

  Business Response

  Date: 01/31/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-033958

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30, 2024, I took my 2013 Dodge Durango to Take 5 Oil Change for an oil change and installation of a new oil filter. On December 27, 2024, the vehicle was losing power and not driving properly, so I took it to *************************** who diagnosed that Take 5 Oil Change had improperly put on a new oil filter causing damage to the oil filter housing unit which required replacement. The total repair was $1,199.34.

  Business Response

  Date: 01/31/2025

  Good morning, 

  
  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-033943

  Customer Answer

  Date: 02/01/2025

   
  I am rejecting this response because it doesn't address the complaint.  It only states they will forward the complaint on to various teams to review.  I will keep the complaint open while I wait for their response.  
  
  

  Business Response

  Date: 02/03/2025

  Good morning, 

  Understood. The Claims Team is the team that will address the claim and be in communication with you moving forward. They will have all the updated information and ask if there is any information they need to obtain from you. 

  Best, 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday January 27th I came in to have my coolant checked out because it was overheating. The technician stated that my coolant was low and it was dirty. He said to have this fixed, they would simply have to flush it out and top it off which was $140, I said yes and that is what was done. I left and when I drove on it the next day the problem insisted. I went to another place, and they said that there were still air pockets and that the coolant was bled correctly. I went back to Take 5 and they said sorry about that and redid it. As soon as I drove off, my coolant rose to 280 degrees which was way higher than before. The manager ****** said to file a claim if it was still persisting because they identified the wrong problem and had me pay for something that didn't fix the issue. My coolant then dropped to the bottom of C and my engine light came on when I was leaving for the last time and my new quote after all that damage is $1656.

  Business Response

  Date: 01/31/2025

  Good morning, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. You can email this information to ****************************************** so we can better assist you. 

  Thank you, 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A OIL CHANGE DONE WITH TAKE5 ON THE 9TH OF JANUARY AND MY CAR STOPPED ON ME ON JANUARY 15 HAD IT TOWED TO THE SHOP AND DUE TO THE REPORT FROM MY MECHANIC TAKE5 OIL FORGOT TO PUT MY CAPS BACK ON WHICH CAUSED ALL THE OIL TO LEAK OUT OF MY VEHICLE SO IM REPORTING THEM DUE TO NEGLIGENCE TO MY VEHICLE I HAVE BEEN A LOYAL CUSTOMER TO THEM FOR QUITE SOMETIME AND I WOULD LIKE FOR THEM TO PAY FOR THE REPAIRS THAT HAS BEEN DONE TO MY VEHICLE DUE TO THERE NEGLECT TO MY CAR I FEEL AS THOUGH THEY ARE NOT TRAINING THERE NEW EMPLOYEES CORRECTLY AND I WILL NO LONGER USE THERE SERVICES DUE TO THIS MATTER,I HAVE REPORTED TO THEM THE DAMAGES THAT CAUSE TO MY VEHICLE AND HAVE YET TO HERE FROM THEM AT ALL I HAVE BEEN CALLING THEM AND YES THEY GAVE ME A CONFIRMATION NUMBER BUT THATS ALL SO FAR STILL NO ONE HAS CONTACTED ME ABOUT PAYING FOR MY REPAIRS YES AND IT WAS THIS YEAR 2025 WHEN THIS MATTER OCCURED ALL I AM ASKING FOR IS TO PAY FOR THE REPAIRS TO MY VEHICLE

  Business Response

  Date: 01/31/2025

  Good morning, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. The experience you had is not what we want to exemplify as a company.  I do see the claim that was put in by the shop regarding your service issue. For your records, that claim number is T5C-033146. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. 

  Thank you, 

  Customer Answer

  Date: 02/04/2025

   
  I am rejecting this response because:
  They have failed to still contact me about the issue its been lil over 4-7 business days and still no response from them all Im asking is for them to pay for the damages done to my vehicle if not I will proceed with a councilman and take this matter to court and I am going to come for everything I am going through due to there negligence to my vehicle its costing me unnecessarily money that I dont have times are hard out here again just want to know whats the process to coming to a conclusion on this matter and we are going to resolve it 

  Business Response

  Date: 02/04/2025

  Good afternoon, 

  I do apologize for the delay. I have reached out to the Claims Team and the District Manager to see what the delay is with your claim. As soon as I get some information from them, I will make sure to pass it along. 

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see photos attached showing a faulty oil filter installed at Take5 Oil Change #**** on January 10, 2025. There was some discussion amongst mechanics at Take5 when I took vehicle in for oil change on 1/10/25 that they did not have an oil filter to fit the 2023 ******* Kona. The manager (****** ****) insisted they could do the work and installed the oil filter that later malfunctioned. On January 23, my vehicle starting malfunctioning and leaking oil; I was forced to take it to the ******* dealership to avoid getting in an accident. I did not know what the problem was with the vehicle, but it was quickly shown to me that tabs had been broken on the oil filter installed by Take5 in order for it to fit the car. After repairs at *********************** ******* on 1/23, I immediately went to Take5 Oil Change #**** and was told by the shop manager "not to get my hopes up on a refund" because the "damage could've happened anywhere." I was then instructed to email photos and documentation to the email address listed and did so on 1/24 with no subsequent response. As noted in the invoice from Stelle *******, this error caused damage to my vehicle that cost $203.70 to repair. I am requesting a refund of the $147.56 oil change from Take5. I attempted to email Take 5 Oil Change #**** but did not receive response. I also attempted to call Take 5 Oil Change **************** *************) but could not reach anyone. I left a voicemail that was not returned on 1/29.

  Business Response

  Date: 01/31/2025

  Good morning, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. The experience you had is not what we want to exemplify as a company.  I do see the claim that was filed with one of our **************** representatives. If you could please email those pictures and the invoice from the dealership to ******************************************* I will get them attached to the claim. To confirm, you are requesting a refund of the Take 5 oil change service, correct?

  Best, 

  Customer Answer

  Date: 01/31/2025

   
  I am rejecting this response because: the "Desired Settlement: Refund" says None Provided. I am requesting refund of the services from Take5. 
  
  

  Business Response

  Date: 02/03/2025

  Good morning, 

  I want to confirm your mailing address is ***********************************. If this is not the right address, please confirm the mailing address where the refund check can be sent to.

  Thank you, 

  Customer Answer

  Date: 02/04/2025

   
  My mailing address is **************************************
  
  

  Business Response

  Date: 02/04/2025

  Good afternoon, 

  Thank you. I have submitted the refund request for the Take 5 service. You should receive a check within the next 7-14 business days once we get this processed. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son took his vehicle to Take 5 (*******************************) on 11/11/2024. His car is a 2014 VW Passat diesel. The fee for the oil change was approximately $100. Upon return from our holiday break (on 1/4/2025) it was noticed there was a great deal of oil under the car. We checked the oil and the oil was not even showing on the dipstick. We went and bought extra oil and sent my son to get his oil changed and checked. He took it to ********* (**************************************************). They found that the oil pan had been stripped and that was the cause of the leak. At that time they submitted a claim to Take 5 to make the situation right. We heard today that the claim was denied. Three weeks my son (a college student) has been without his vehicle due to this issue. It took three weeks to make a decision and then they denied it because they didn't know if it was them or if ********* messed the vehicle up. We were told the decision would be made within days on several occasions during this time. One, the oil pan was messed up by Take 5. Two, the amount of time to make a decision and to leave a student without a vehicle is ridiculous. Three, this can have lasting impact on a vehicle engine all for a company to shrug it off and try to blame it on someone else. The vehicle was taken to ********* because of the significant leak and knowing the seriousness of the issue.

  Business Response

  Date: 01/28/2025

  Good afternoon, 

  Do you have a claim number that you can provide for me to look up this claim?

  Customer Answer

  Date: 01/31/2025

   
  I am rejecting this response because:

   

  The claim number is 1516939.  Thank you.

  *****

  
  

  Business Response

  Date: 02/03/2025

  Good morning, 

  Thank you. I was able to locate the claim. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13th I went in for an oil change with Take 5. After I received the oil change I started noticing oil puddles in my new driveway. I had to end up bringing my car into autonation chevrolet to see what was wrong and turns out when they were doing my oil change at Take 5 they stripped the oil drain plug causing my car to leak oil everywhere. I ended up having to pay for a diagnostic check as well as another oil change because of course all the oil was draining and hours in a shop trying to confirm if it was the oil pan itself that was leaking or the plug that was stripped as well as paying for the repairs. My claim was filed with Take 5 on 12/21/24 as I was waiting in the dealership for them to repair the damage. I have called over 5 times to check on my claim that I was told i should have a response in a few days. *** supplied all supported documents, pictures, receipts etc. Nobody will respond to me, nobody calls or emails you back and they caused the damage to the vehicle. Two emails have been sent to their claims department and I was told to follow up 48 hours. each time an email was sent and still no update each time. I was told there is no phone number to the claims team to speak with someone directly, that they dont reply back to their staff who send the emails, and when asking to speak with the manager they are not available to speak to me. I spoke with ******* ******* and his manager was not able to speak with me. I asked him to have her give me a call back at which point he said he will try. No one will acknowledge my claim. I am seeking reimbursement for my repairs and oil change I had to get along with take 5s oil change. I also needed to purchase addition cleaning supplies to scrub oil out of my driveway which was unsuccessful. This was a brand new paved driveway. I paid approx 75 dollars for the take 5 oil change and another 155 in repairs. As well as another 40 for cleaning supplies for driveway.***************************************

  Business Response

  Date: 01/27/2025

  Good morning, 

  I do apologize for the delay in getting the Claims Team to handle the issues you are experiencing. I see that all of the documentation you provided here have been attached to the claim that you filed with us. I will reach out directly to someone regarding your claim to see what the issue may be and provide you as much assistance as I can. If you need further assistance, please email ****************************************** so I can further assist and respond quicker to any messages that you may need to send.

  Thank you, 

  Customer Answer

  Date: 01/28/2025

   
  I am rejecting this response because:
  I have reached out multiple times regarding this claim and no one ever gets back to me. I have even emailed the representative that took the claim information to follow up and he doesnt respond. I just want my claim processed. I had to pay $200+ for the damage caused by take 5. 

  Business Response

  Date: 01/28/2025

  Afternoon, 

  I do apologize about the delay. I have notified the claims team again regarding this matter and seeing what we can do to reach out to you as soon as possible to go over the claim with you. Once again, I am sorry for the delay in getting a response to your claim with Take 5. 

  Customer Answer

  Date: 01/28/2025

   
  I am rejecting this response because:
  We have yet to reach a solution or answer regarding my claim. I want compensation for the repair and damage I incurred due to the company. 

  Customer Answer

  Date: 02/25/2025

   
  I am rejecting this response because:
  
  My issue was closed with BBB because the company said they will reach out to me but no one has even attempted to contact me yet. They didnt resolve anything and just said that so it seemed like they were addressing the issue. They have told me on many accounts they are processing my claim and to call back and that been over a month worth of calls and still no response from them.

  Business Response

  Date: 02/27/2025

  Hello,

  Here is the contact information you need for the team over your claim. 

  Fleet Response: **************

  Case Number: 1545105

  Customer Answer

  Date: 03/04/2025

   
  I am rejecting this response because:
  I have called numerous times within the past months to no avail. No one helps with the case. Please can I get a resolution?

  Business Response

  Date: 03/07/2025

  Good morning, 

  I do apologize for their lack of response. Please reach out to them to again regarding the claim. It is notated that a payment has been issued for the claim. 

  Thank you, 

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me if I receive the check they said they are mailing out to reimburse me. I have no received it yet
  
  Thank you. 
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is Shiretta I took my car to take 5 oil change here in ************ ******* off of 1 street When i arrived to get a oil change the girl and *** took all my info and asked which oil i would be getting i told them the cheapest one because my money was low he said he dont recommend the cheapest one with my car which is a Infinity G37 S sport so i told him give me the next one up and then he goes to say you also need a coolant exchange i said i really dont have it to do both and he said look in your email you should have 25 dollars off and maybe another for the oil i go find it in my email and he scan the bar code on my phone and take the money off leaving me a total of 203 and some change i pay for it and he begins to work he does the oil change and now i see he has this machine sucking out the old coolant i received a phone call so im no longer watching him im on the phone but apparently he never put no coolant back in there because i ran from December 5th the day of the service till December the 16th with no coolant and 5:30 am driving into ******* i heart a loud pop like a hose bust and i see all this smoke and a real horrible smell then i see my gauge going up to hot i sit there for 30 minutes go inside do a little shopping come back out its stops smoking but the smell is loud i lifted my hood and i can see smoke coming from the back of the motor i get in the car and proceed to get to a water hose i made up the road to a total stranger house that allowed me to use the water hose all the water i put in there starts shooting out the back where the hose has burst and the *** tells me i need to get it towed i told him i live 5/7 minutes up the road i then drive it slowly make it home and call take 5 that then transfers me to there insurance immediately and they set me up with a claim number and sends a tow to pick my car up in 2 hours and drop it off at ********* in ************ i call all day checking on my car the *** said fleet response was not re

  Business Response

  Date: 01/22/2025

  Good evening, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information and review the information thoroughly to reopen the claim. 

  Thank you. 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/20/2025.11330 ***********************************************I went for simply an oil change and after about 1 hours waiting in line and 30 minutes of service my expected $59 charge was $300. I was not made aware of the charges of the services performed, as I was not made aware the services performed were even a charge. I had known take 5 as a reliable place but I was taken advantage because I am a woman and I am not aware to what happens behind the hood I cannot see past. I am not inclined in the knowledge of knowing whats being shoved in my face is something theyre about to do. Unfortunately, I was not taught to change oil or other car maintenances, so when it comes to shops I dont know what I am being charged past a simple oil change. I was also told that an automatic coupon would be added to my total at the end of my service and it was not. In resolution of this issue I would like my total refunded, as not even the correct oil was put into my car. My car takes 0-16w and 0-20w was put in. Ive never used 0-20w and I was not made aware thats what was being put into my car. When opening the hood of my car it has an obvious sticker that says what kind of oil goes in. I would like to be charged what the oil change wouldve costed with the coupon, which was $59. Due to the services today and being taken advantage of I will not be returning to Take 5 as a result. I know its not a huge loss to a huge company, but taking advantage of women should not be a thing in oil shops just to make commission.

  Business Response

  Date: 01/21/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-032780

  Customer Answer

  Date: 01/21/2025

   
  I am rejecting this response because:
  I do not feel satisfied with this answer. I feel as if I was severely taken advantage of and I would like to know what can be done to resolve this issue. Ive given an answer to what I feel is a resolution, which is the correct charge of the oil change after the coupon I was quoted $59. I understand answers take time but I feel as if this is a widespread issue not just with your company but with many other automobile shops taking advantage of women because we are not taught what happens under the hood. Along with this issue, after further evaluation of the receipt, incorrect oil was put into my vehicle. The oil used was 5w-20. My car, a 2020 ****** camry SE, takes 0w-16. When opening the hood theres a very obvious sticker that says what oils goes in. I understand that its acceptable to use 5w-20 in my vehicle, but Ive never put this oil in my car and I do not feel comfortable with that. Another thing, it is not considered consent to a service when a technician sees something about a car is wrong (dirty cabin air filter and diluted coolant) by shoving the issue in my face and expecting an okay. That is not a yes please fix that or a oh I see, yes please continue. Consent is the word yes and I did not consent to these services. Therefore, until what I believe is a resolution to this issue is completed I will continue to speak about my experience and wait until correct action is made to prevent this from happening to anyone ever again. 

  Business Response

  Date: 01/22/2025

  Good evening, 

  I do apologize again for the service issue and the inconvenience of the charges that were made during your visit. If you could please verify your mailing address, I will get the refund claim going for you and have those services refunded to you. Please email the information to ********************************************************************. 

  Thank you, 

  Customer Answer

  Date: 01/23/2025

   
  I am rejecting this response because:

  I saw this email and responded with my address, hoping that this issue would be taken care of and we can go separate ways. After sending my mailing address I was told that the district manager was rejecting my claim because I was told prior to my appointment the price of all services and was okay with them. Unfortunately she was not there. 

  If I was told the price and gave an okay with these services then there wouldnt be a complaint in the first place. Im seeing that is being overlooked. 

  
  

  Business Response

  Date: 01/24/2025

  Good morning, 

  The pricing you were given over the phone before the appointment was for the oil change only. Not for the additional services that were performed on your vehicle. The case has been reviewed by the District Manager and the shop manager who stated that the price of the services were discussed prior to doing and the total amount was communicated to make sure it was ok. 

  Thank you, 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 7th ***** Take 5 oil change **************************************************************************************** I took my car to get an oil change everything fine before taking it in. After taking it in I smell a burning smell and smoking smelll coming from underneath it. When looking up underneath it I see oil leaking and take it back to take 5 and they said they see its leaking and asked me if the work was performed above or below I say I just seen it being done below which lets me know they didnt do it correctly. So then he told me it needs a new ******** pan gasket or Rear main seal. I advised him they would be paying to get it fixed and asked for corporate info so I could contact him and he advised me he didnt have that info.

  Business Response

  Date: 01/21/2025

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email the *** to ****************************************** and title the email with your BBB complaint number. Thank you.

  Customer Answer

  Date: 01/22/2025

   
  I am rejecting this response because: I submitted the information that was asked for and received no reply as before. My car is at the shop getting looked at as thats what I use to make my money from my job. So not only have you messed up my vehicle you have made it difficult to complete my job to support my family. 

  
  

  Business Response

  Date: 01/22/2025

  Apologies, 

  I do not see where you provided this information in the complaint, via email, or phone call to our **************** team. If you could provide me with the **** I can get a claim going for you. As stated before, please email ****************************************** so we can better assist you further.

  Thank you. 

  Customer Answer

  Date: 01/23/2025

   
  I am rejecting this response because:
  Once again yall are liars. I sent an email on Jan 21. Please see attachment at this point you think you would quit trying to scam people and do whats right when your the company that is destroying peoples vehicles. So here let me put the info in here also since you seem to cant the get the email I sent to you! 
  vin: 1c4rdhdg9ec595812

  2014 Dodge Durango 

   

  Business Response

  Date: 01/24/2025

  Good morning,

  I unfortunately do not see that email that was sent to us from your mailing address or with the email title. Thank you for providing the information here. I will get a claim going for you and email you directly with some information. 

  Thank you, 

  Customer Answer

  Date: 01/28/2025

  
  I am rejecting this response because: I still havent received a call or email after I was reached out by company with claim number. My car currently came out of shop yesterday and Im wondering who is going to reimburse this bill?
  
  

  Business Response

  Date: 01/29/2025

  Good morning, 

  We do apologize for the delay in getting someone to reach out to you regarding the case after the initial email was sent over. I have put in an escalation with the claims team to have someone reach out as soon as possible for your claim.