Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #153

  3908 Medina Rd Akron, OH 44333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a state inspection but the tech input the wrong plate # so I got paperwork for someone else car. Called shop and he said come back. I argued I shouldn't have to just correct it in computer and then I can renew registration. I paid for a service I can't use.. Also wasn't happy with the way the tech doing my inspection handled my car. It was like he was trying to race it when doing brake check. Very excessive acceleration; the guys in the shop noticed. That's the main reason I don't want to return, I won't do business there again

  Business Response

  Date: 05/16/2023

  From: ************************* <****************************************************>
  Sent: Tuesday, May 16, 2023 1:04:28 PM
  To: Take 5 Shop 109 <**********************************>
  Cc: *********************** <****************************************>
  Subject: TAK-320910
  
  Good afternoon,
  
  The Better Business Bureau sent the below complaint against shop #*** and a response is required within 2 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.
  
  Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out. The customer has also reached out to customer service three times via voice mail. I have attached the original one as well. **** can be reached at ************.
  
  Thank you,

   

  From: Take 5 Shop 109 <**********************************>
  Sent: Tuesday, May 16, 2023 2:12 PM
  To: ************************* <****************************************************>
  Cc: *********************** <****************************************>
  Subject: Re: TAK-320910
  
  Good afternoon I have spoken with this customer and have told him in order for us to fix the problem the car has to be at shop that's the state law plus we have to make sure it's the right information being inputted into system. 

  Customer Answer

  Date: 05/19/2023

   
  I am rejecting this response because:   Shop has already inspected car,  I can give the information over the phone.   I don't feel comfortable going back to shop.  
  
  

  Business Response

  Date: 06/13/2023

  SM has contacted BBB about issue. Waiting on a call back. Customers state inspection cannot be fixed without the vehicle being present thats the state law and customer refuses to do so there was nothing else to be done.

   

  Customer Answer

  Date: 06/13/2023

   
  I am rejecting this response because:  I want a refund for the inspection.  I am not going back to the service center,  I don't feel comfortable with them driving my car and I did not receive good service,  nor good customer service.  Like I said in my original complaint,  the tech that drove my car treated it like a race car,  accelerating very fast in the parking lot,  almost spinning the tires.   That is unnecessary to do a brake check.  Again,  I'm not going back to the business.  
  
  

  Business Response

  Date: 07/05/2023

  From: Take 5 Shop 109 **********************************
  Sent: Monday, July 3, 2023 9:00 AM
  To: ************************* **********************************************; *********************** ****************************************
  Subject: RE: TAK-320910

   

  Good morning! Im the shop manager at store 109 which this customer is talking about. Unfortunately a refund to this customer will not be given. Upon investigation the tech did his job accordingly to state rules and guidelines. The vehicle has to reach a certain speed and stop within a certain distance in order to pass a bake test. We have marked lines in front of our shop that shows the range of the brake test that was giving by the **************. If the customer has questions about the inspection they can reach out to the local DPS offices and they can explain to them in more detail about the brake test and why it has to be perform in this matter. Our tech has to follow the law or they will be fined by the state. I can also be reached at ************ again Im the shop manager and my name is ************** hope you have a wonderful day.

   

   

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my **** Explorer for an oil change on 3/15/2023. On that day they gave my car a courtesy air conditioner filter inspection. To do that they had to remove my glove box. When the employee tried to put it back on he broke the parts that it attaches to the car. The manager on duty was ***** and he took my information down and told me he would get it replaced that week. I had not heard from them and so that Monday 3/20 I went back and ***** told me it was given to *** the store manager and he was not to speak to me. I asked if *** could call me and I was told he would. I called their main offices and left messages with customer service and claims and no one got back to me. *** himself had not called me. I went back on 4/5 and spoke with another employee who informed again they were told not to talk to me. I called customer service and left messages and still no response. I went back to the Take 5 oil store on 4/17 to express my frustration and wanting someone to call me and at least give me a status and I was told they were changing management and it was ordered but thats all they could say. Sense then no one has called me and Ive gone back once more and told I was not to be talked too because the company is taking care of it. I feel like Im putting them out when they were the ones who have put me out.

  Business Response

  Date: 05/17/2023

  From: ******************* <**********************************************>
  Sent: Tuesday, May 16, 2023 9:17:09 AM
  To: Take 5 Shop *** <*********************************************************>
  Cc: ***************************** <********************************************************>;************************* <****************************************************>
  Subject: TAK-******
  
  The Better Business Bureau sent the below complaint against shop #*** and a response is required within 5 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.
  
  Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out.
  
  Thank you,

   

  From: Take 5 Shop *** <*********************************************************>
  Sent: Wednesday, May 17, 2023 7:59 AM
  To: ************************* <****************************************************>; ******************* <**********************************************>
  Cc: ***************************** <********************************************************>
  Subject: Re: TAK-******
  
  This glove box was not able to be ordered at the time we had looked for the glove box online and through companies an was unsucessful, from what i was aware the customer wanted a refund and that can be compensated as far as the glove box we can still oreder just have to locate the item there is no phone at this location so its been the customer coming into the shop at different times, this has been going on for quite a while and was being take care of by another manager i will do what we need to do to take care of the situation. I have no way to reach the customer, thank you in adavnce 

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dash was saying my back passenger tire was at 19%, I asked for air in the back tire. ***** says, I can do that. Mins later, I hear air, BOOM, ***** stampering back, my truck shake & drop on the front driver side. I yell what was that. ***** standing there staring. Two techs run over. **, starts saying, the tire was already damaged. Then says your tire isn't actually burst. I can pull the tire back over the rim and pump it up. He then says I can put the spare on so you can drive it somewhere to be repaired. I reply, I'm not driving this truck anywhere there could be damage underneath. ***** then says, I checked the back tire, it wasn't low, the front one was & I filled it to 68. MAX *** is 65, so thats why the tire burst because you over filled it. Your shop is responsible for my damages, because I never requested that you touch that tire! ** says, this wasn't done on purpose, hes a high schooler & made a mistake. I asked why was a high schooler working on my vehicle? ** says well he's certified and grins. I ask to speak to a manager and was told ***** had left at 3. I asked for corporates# and ** says they dont have it & have no way of finding it, but I can search online. I tell them to call the manager. ***** says he will call him. They walk off together. 20 mins pass & they never return. I walk in to see what's taking so long. I find them around the corner behind another vehicle, talking about the situation. When they see me, ***** says I'm about to call the manager now. Another 20 mins pass. I walk in and ask for the phone. ***** doesn't give me a chance to speak. He says, based on ***** version, they're not be covering the cost to repair, because my tire could have already been damaged. I told him it wasnt, & that's the same excuse ** gave, and it confirms they were collaborating a story before calling you. ***** says ma'am, let me talk or I'll hang up on you, I can guarantee we will not cover your repair expenses. They then trespassed us to not return.

  Business Response

  Date: 05/26/2023

  From: Take 5 Shop 454 <*********************************************************>
  Sent: Thursday, May 25, 2023 4:16 PM
  To: ************************* <****************************************************>
  Subject: Re: TAK-322205
  
  we have submitted jira ticket for a refund of the the tire 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a full synthetic oil change done on December 12, 2022. I paid $116.12. My car engine locked up January 11, 2023. When diagnosed at the dealership, I was told the engine was locked due to lack of lubrication stating there was no oil in the car. The car has now been repossessed and I now owe 11k in debt.

  Business Response

  Date: 05/19/2023

   

  From: ********************************* <************************************************************************************************; ********* Thursday, May 18, 2023 9:01 AM
  To: ************************* <****************************************************>; Take 5 Shop **** <**************************************>; ************************* <************************************************************************************************;; ***************************** <*********************************************************************************************;
  Cc: ******************************* <**********************************************************>; *********************** <**************************************************>
  Subject: <External> Re: TAK-320931
  
  Our response:
  
  On 5/16/23 we got the email from the BBB regarding ********************* and her 2017 ******* Elantra. We reached out to her on the same day to understand the complaint more in depth and see how we could help. Her oil change was on 12/12/2022 and via the email complaint, her motor locked up on 1/11/2023. She said her significant other pulled up to a stop sign and the car just shut off and wouldn't start back up and the millage around this time was "almost exactly" 156k (5000 miles in one month since oil change). At this point, the car was taken to ******* dealership on Greystone, and they claimed motor locked up due to lack of lubrication and there was no oil in the car. We tried to get dealer paperwork from **************** but she said she had none and only had text messages from them but would contact the dealer and try to get ** the diagnostic paperwork. When we asked if she had any attempt to contact Take 5 before it was taken to the dealer, worked on, or even after the fact, she said it never crossed her mind to call ** and with that being said the BBB email we received 4 months after the incident was the first we had heard of anything. However, we now have ******************** information and will be in contact with her until it is resolved.

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2023, I took my 2019 ****** Crosstrek to Take 5 Oil Change at ******************************************************************. After the oil change, the red oil light was illuminated. I alerted the Take 5 technician who responded that he didn't know how to reset it. I drove home. The next morning I drove the car with the oil light illuminated and the car broke down. I had it towed to the dealership, ****************, who examined the car and determined that the engine was oil starved and needed to be replaced. Take 5 sent an investigator to ****** to examine the car and subsequently denied the claim. We want Take 5 to pay for the engine to be replaced/repaired.

  Business Response

  Date: 10/30/2024

  Hello, 

  We understand that you previously submitted a BBB complaint in addition to your claim.  We apologize for the delay in our response to your BBB complaint.  As you know, your claim was denied on 04/24/2023 and closed. If you have any additional previously unsubmitted information to further support your claim, please feel free to provide it to us at ******************************************* We are actively working on our response time to the BBB complaints. If the issue is resolved, please disregard.
  

  Thank you, 
  

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FEB 17, 2023 I went to get an oil change and 7 days afterwards my car cut off, engine light came EPC and oil light came on. I contacted my mechanic to see what it could be, I thought it was something else. He checked the diagnostic didn't show right away. So if I had to go behind them doing my oil change and my fluids. So on March 23,2023 I went to go get an oil change @ Take 5 when they opened the hood it was a hot mess, saying I had a blown head gasket how? If my Oil change was done correctly. Manager was notified they were nervous and was ignored for 30 days plus before getting a response from manager and the emails phone calls to all 4 numbers. After I got my mechanic involved again it got UGLY threaten me with get ATTORNEY cause they didn't looked @ the camera to see if the work was done correctly.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2023 I took my vehicle to Take 5 on ****************, ***** **. for what I thought would be a routine oil change but instead has turned into a nightmare. During the oil change there seemed to be "on the job training" going on. When they completed the oil change I left for a Doctor's ***** close by. When I finished that ***** I started home but my oil pressure light came on, so I returned to the Take 5 location which was close by. They said we will replace the oil with a better grade for no charge which I thought was odd. When they completed that I started home and before too long my oil pressure warning light came on again and then the engine died leaving me stranded. I called the manager there and he came to my location but offered no real explanation as to what happened. It seems obvious that while I was at the Dr. **** the oil leaked out due to shoddy workmanship and that is why they replaced the oil on my second visit. I had to have the vehicle towed to my mechanic and he has informed me that my engine is ruined. The replacement cost for a new engine is 14K. Take 5 is not returning phone calls or answering emails.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  

  Thank you, 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appr Code: ****** Transaction ID: **** April 25th, 2023 10:11 am I went to TAKE 5 OIL CHANGE #**** for an oil change on my 2021 *** 330i VIN: *****************.When the service was about to be completed, one of the technicians advised me that the oil plug was leaking and it was loose. I was surprised to hear this because my car is a new model. The software program on the dashboard is completely synced to the app I have on my phone. I would have received an alert that something was wrong with the oil plug if this were the case, I never received any notification or alert. In addition, I never had oil stains in my garage. The service was completed at 10:33 am and I went back to work. The next day, on April 26th, 2023 at 5:14 am I started the engine and I immediately received a message *********** is critically low" I checked underneath the car and there was a big oil spill. I called the TAKE 5 OIL CHANGE at ********* and the technician claimed that the oil plug was already damaged and he hung up on me. However, the last three oil changes have been performed by this company at three different locations. One in *******, ***** and the other one in ******, *****. If the oil plug was indeed damaged then it was caused by one of your shops. I have proof that the oil changes were performed by this company.At this point, I want to get reimbursed for the amount of money I paid for the oil change and any additional repair charges. My vehicle was taken to the dealership for repairs. I must be compensated for that.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you, 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/2022 I went to Take 5 **************************************************************************. The techs ****** and ******* serviced my **** I was unaware at the time they had overfilled my car with oil. On 04/24/2022 I went back to the same Take 5 to get an oil change and was advised by the manager ****** that in December my car had been overfilled instead of 9 quarts i Had at least 13 or more. I stated what if my engine had went out. That wouldve been thousands to fix he agreed. I then requested to speak with his manager because I felt I needed a refund. ****** agreed stating he didnt have the authority to give refunds but he would contact his district manager ****. He called **** with me there and I was advised **** would call me ASAP. I waited for a return call from 8:30am until 4:00pm. I ended up calling back being advised 2 other times that **** would call me asap. I didnt speak with **** until 04/25/2022 after 10:00am he called with a tone that wasnt professional. He started off the conversation wrong by stating he cant do anything about December 4 months later. I advised him that it wasnt my fault in December that it was overfilled but, as the district manager he shouldve apolgized and had more empathy of what couldve happened. I advised him per the receipt we are to contact them about refunds. I felt like he was trying to push back with me about something his manager advised me. The conversation turned when I advised I would be sending this to BBB and ****** review because I didnt feel like he was taking any accountability for the persons mistake. Again my engine didnt blow but, what if It had. I felt that I shouldve been offered December and April refund for customer satisfaction. He bgin to advise me that he wasnt going back and forth with me because he had his own personal problems he was going through. I felt that was unprofessional. His personal problems have nothing to do with mr ******* a full refund. I want him to refund me December and April. He is very disrespectful.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you, 

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took in to have recheck and the tec broke dip stick in the tubing then told me to go to orailys to by dipstick knowing you just can't do that so now I have to pay for there breaking my car and a high price oil change

  Business Response

  Date: 10/30/2024

  Hello,

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you,