Business Profile
Auto Lube
Take 5 Oil ChangeHeadquarters
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Reviews
This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.91/5 stars
Average of 281 Customer Reviews
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Review fromLorena R
Date: 11/19/2024
5 starsLorena R
Date: 11/19/2024
I wanted to take a second and just let you know how impressed I am by your team this weekend. I was getting my coolant changed and there was an issue while this happened (I think there was an air bubble that wouldnt go away but Im not 100% on this) your team worked on this until I was ready to go and while it did take a long time I did notice that they were doing their best to take care of me and other clients and that I was also impressed by that and that they werent getting flustered or upset about what was happening. I think another manager even showed up just to say hi and ended up helping with my car as well.Take 5 Oil Change
Date: 11/25/2024
Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromNancy K
Date: 11/14/2024
5 starsNancy K
Date: 11/14/2024
Good afternoon today I went for a oil change my receipt number is 335715.#****Today when I came they made this the best experience it was pouring rain **** ran to my car with water .Apologized for the wait and asked if there was anything we needed so friendly.When we got up to get service.**** checked the car explained what he was doing excellent.***** went above and beyond to go over everything I needed to get done on the car told me which was the best oil for high mileage very informative. Mr. **** came back told us everything was finished went over when to come back with a great big smile. This team today preformed in the Spirit of Excellence. I usually dont take the time to give reviews but this time I had to excellent excellent excellentNancy kingTake 5 Oil Change
Date: 11/15/2024
Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromLoraine W
Date: 11/08/2024
1 starThey used the WRONG OIL in our **** and REFUSED to take responsibility. We contacted corporate and they asked for all kinds of documentation, which we provided, to PROVE that they used the wrong oil in the car on TWO oil changes. THEY STILL REFUSE TO TAKE RESPONSIBILITY OR EVEN FIX THEIR ERROR UNLESS WE PAY FOR ANOTHER OIL CHANGE! The manager even had the ******** to say that since the car was foreign, ANY oil could be used and it would be fine. I checked that statement out with Audit **** Houston and that is an absurd statement. I strongly feel they are giving a young girl a hard time assuming she won't know any better. STAY AWAY from this place!!Review fromErica G
Date: 10/23/2024
1 starI went to have service done on my car on July 16, 2024. I was charged for a service they could not perform. I was charged $150 and have been given the run around to get the refund. Today is October 23, 2024 and I still have not recieved the refund. I have been given different numbers to call and nobody knows anything. I even emailed Take 5 and still have not heard back. This is ridiculous and I should not have to beg for money that is owed to me. I would really appreciate if they would provide customer service and assist me with the money they owe.Review fromZakaria E
Date: 10/22/2024
5 starsZakaria E
Date: 10/22/2024
Exceptional Service and Expertise!?????I recently had the pleasure of working with Take Five Business,South ****** **;managed by The shop manager *****; and I couldnt be more impressed with their professionalism and expertise. From the moment I engaged with their team, I felt that my needs were understood and that they genuinely cared about helping my business succeed.They provided insightful advice tailored specifically to my situation, and their solutions were both practical and effective. The communication was seamless, and I always felt in the loop, which is crucial when youre entrusting someone with critical business matters.What sets Take Five Business apart is their attention to detail and their commitment to delivering results. They go above and beyond to ensure client satisfaction, and it shows in everything they do.If youre looking for a reliable and knowledgeable partner to help you grow or manage your business, I highly recommend Take Five Business. Theyre a true asset to anyone looking to take their business to the next level!All the best *** *********Take 5 Oil Change
Date: 11/07/2024
Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromNatalie G.
Date: 10/21/2024
1 starI have been a customer of Take 5 and Lube Stop prior to Take 5 for many years. Approximately 3 weeks ago, I took my Jeep into Take 5 in ****** and it took nearly *********************************************************************************************** the second bay. They seemed incompetent and one employee could not reinstall the air filter so I demanded that another more knowledgeable employee put the air filter back on. Today, noticing the air tire light on, I was prepared to stop with my other Jeep and when I pulled in there was only two cars, one in each bay ahead of me. I did not get inside of the bay until 30 mins later and I find out that there is only one employee working, Manager ******. I told him to please check my tires and since I waited that long I said please do an oil change. ****** could not find my account in the computer which is totally wrong since my hatband and I having been using this service forever. I will not even waste more time on his lack of ability to put in a serial number and license plate despite having the same car serviced there for eight year period at least. When I said I have been here almost one hour at that point, he got that whiny passive aggressive tone and told me why am I being so mean to him and taking that attitude with him when he is all alone. I almost drove away which I should of since he still had not started to service the vehicle. I bit my tongue and when it was done, no fluids were checked nor the air filter and I hope that he did the oil change right. As he said I could leave I said no because I told him that at the beginning I wanted the tires checked due to the light being on. He loudly signed and pulled the air hose out and did only 3 and said he cant do 4 which is still the problem tire because the light is still on. His behavior was unacceptable and unprofessional. ******* F. *****Review fromJuan S
Date: 10/15/2024
1 starJuan S
Date: 10/15/2024
Horrible service and when I got new windshield wipers they instantly fell off paid 40$ or more for them and was never even to get a refund.Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, ****.We always want our customers to leave our stores happy. I hope that the resolution that we came to with you regarding the wiper blades was satisfactory.
Review fromBrian M
Date: 10/05/2024
1 starBrian M
Date: 10/05/2024
They changed my oil and after a few minutes I heard a lot of banging under my car. I asked the girl if everything was OK and she said it was. After another 10 minutes she came back and told me they didn't have the right fasteners to reattach the splash guard. When I inquired how they were going to fix it she told me that I could order new ones on ******. I came in to get my oil changed and now i have a broken car. She tried to tell me that it's not broken and I told her it's got a part missing so it's broken. I showed her how to reuse the old fasteners and after another 10 minutes she told me I was all set. As soon as I exited the property I stopped to check under my car and found that the screws were only half tightened and most of the fasteners were missing. Never Again!! ******, *****Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, *****.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We will be happy to assist in any way we can.Review fromWalter H
Date: 10/01/2024
1 starWalter H
Date: 10/01/2024
Buyer Beware!!!! This is a very deceitful business. Went in for a state inspection in ******** *****, and was told that I needed to replace my left rear tire to pass. No big deal, I went and had it replaced, then returned to complete the inspection only to be told now I have to replace my right front tire, I wasn't happy that they inspected this way but went and replaced that tire. All good right? No as I returned, I was told that I had to take off from my job to accommodate the manager at a later time and he only works a specific time. I presently oversee a $43,000,000 million dollar site but I'm supposed to just take off to suit him, WTF!!! He told his assistant to tell me to leave and come back when convenient for him. He is a manager and trainer for Take 5 Oil Change at ***********************************************. I have been a senior manager for the last 40 years, I would fire this manager in an instant. He does not possess the skills to train young people let alone run a business. I would rate Take 5 Oil Change a zero (0) if they had that available on their rating system. How can you trust a business that performs this way? OMG..... JUST READ THESE OTHER HORROR STORIES ON HERE!! THIS COMPANY SHOULD NOT HAVE A LICENSE TO CONDUCT ANY BUSINESS IN ANY STATE, PERIOD!!!Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, *****. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We will be happy to assist in any way we can.Take 5 Oil Change
Date: 11/07/2024
My apologies, I accidentally wrote the name ***** instead of ******.Review fromAllen H
Date: 10/01/2024
1 starAllen H
Date: 10/01/2024
I went to H***8***9*9*5*1*1*4*1H to have a oil H*1*9*1*0*8*6*1*7*9*2H as a repeat customer and seen there radiator fluid flush machine is working and added a flush on to my Oil H*1*9*1*0*8*6*1*7*9*2H service. The Technician fill my Radiator reservoir a 1/2 inch from the cap I asked to drain to cold mark * times the Technician replied he does this all the time drive for three days and bring back to adjust the level I only drove home under 6 miles and in the morning the gaskets around the water pump was blown after many phone call and told not to do any repairs i finally took my tuck to a diesel specialist and afterwards sent by email a diagnostics to there third party claims center I had the repairs completed ASAP because never provided a rental car I drove to the H***8***9*9*5*1*1*4*1HOil H*1*9*1*0*8*6*1*7*9*2H shop 8 days now latter and asked for a refund another so called claim form at day 10 never offered or supplied with a rental no update and the third-party claim adjuster says that due to the age of my truck they don't find themselves not negligible for damage and that my Truck is old end of story. I didn't see any signage that any damage done by H*2*2*2*5*4*7*9*7*8*5H to a older vehicle or truck they will not be liable out of pocked $147 for flush, $75 for Lyft $550 for repairs. I supplied the water pump because it was with in a 2 year warranty of replacement. This company is a public nuisance and evey should be taken to close this unprofessional company.Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, *****. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We will be happy to assist in any way we can.Take 5 Oil Change
Date: 11/07/2024
My apologies, I accidentally wrote the name ***** instead of *****.
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