Auto Lube
Take 5 Oil ChangeHeadquarters
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Reviews
This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 281 Customer Reviews
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Review fromJay L
Date: 09/27/2024
1 starJay L
Date: 09/27/2024
On 9/26/2024, I went to take 5 on Northfield and *****. It looked like I was the first car. There were three guys working. I pull into the bay and 1 guy tried to open my hood, he just shook it, the other guy tapped my hood as if it was jammed and he tried and just shook it too! The third guy who may have been the manager asked whats wrong they said her hood wont open, third guy didnt even try! They suggest that I go to rainbow across the street to have them open the hood and come back.I went to the take 5 in ***************** and my hood popped open no problem!The guys were kind of goofing off and seemed like they really didnt want to work. Im glad I didnt get my oil changed from there because they may have caused damage to my vehicle.Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, *****. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We will be happy to assist in any way we can.Take 5 Oil Change
Date: 11/07/2024
My apologies, I accidentally wrote the name ***** instead of ***.Review fromDemetrice F
Date: 09/26/2024
1 starDemetrice F
Date: 09/26/2024
On 925/2024 I went to the take five in ***************** on Highway 278 for just an oil change that was going on 12 oclock noon. I believe I was there until almost 5 oclock because one of the guys broke a dipstick off inside of the dipstick holder and they end up doing, a tuneup changing the cylinders or call packs or something for a number one and number two in my engine light would not go off and the car was sputtering and a little shaking. I had no issues with my car when I drove in and when I end up leaving, I had to pull over on the side of the interstate because the car acceleration was slowing down and it was getting ready to be a storm so as of today 926 2024 is back at take five and I have no transportation. It was a total nightmare yesterday. Im not sure whats gonna happen with my car , I asked the guys there to give me a list or document for me what they were doing and what happened date. 1 told me name ****** that if they did that they would have to charge me. What are you charge me for one of the guys broke a dipstick off inside of my dipstick holder and they end up again doing a tuneup, changing the spark plugs, call pack, or something because theyre little machine kept saying cylinders was firing and like I said my engine light was on , I didnt come in there with all of that issue. Just need basic simple or change thats it only not to have my car as of today again 926 2024 and were supposed to be going out of town tomorrow 9:27 2024 so if I could have given zero stars, thats what it would have been zero also , the guys were appreciative that I didnt argue. I was calm. We need our car.Take 5 Oil Change
Date: 11/07/2024
My apologies, I accidentally wrote the name ***** instead of *********.Review fromJJ N
Date: 09/23/2024
1 starJJ N
Date: 09/23/2024
Worst experience ever with an oil change. The technicians overfilled the oil on our Mercedes and caused it to break down on our trip. As we had to have the car towed into a local service station and wait 2 1/2 hours for a tech to get there and pull out the excess fluid. Cost us a half a day on our vacation, not to mention the extra expenses paying the other tech and for the tow. Engine overheated and oil expands again along the trip again becasue they used the wrong oil. Over ******* in repairs after the trip and this debacle. Take 5 Responds sorry we did not meet your expectations. Uhhhhh ya think?Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, *****. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We will be happy to assist in any way we can.Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, **. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We will be happy to assist in any way we can.Review fromW. A.
Date: 09/16/2024
1 starW. A.
Date: 09/16/2024
on 9/13/2024 5:11pm employee ***** charged me for a basic oil change. He drained the oil scanned my vehicle, gave me a milage sticker and told me i was good to go. Only driving 3 blocks my car stop running. He didn't add any fluids in my vehicle. Now i have to file a claim and wait 6-8 months to get a check on what the car is worth.Take 5 Oil Change
Date: 11/07/2024
We're sorry you had a negative experience with us, *******.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************W. A.
Date: 11/09/2024
Law suit coming.. take five is not unprofessional.Review fromArnold S
Date: 09/12/2024
1 starArnold S
Date: 09/12/2024
On September 9, 2024, at ************************ location. I was waiting for 20 minutes, finally the guys came over to talk to me. I told him what I wanted. Then he came back with my air filter he said that I should get a new one. I told him to spray that one out and that was fine. He said that they do not spray them out anymore. I asked why. He said that they changed the policy. I told him to forget and I was going to leave. He said that they have already drained my oil and that I had to pay. And after they put the oil in then I can leave. I told him if I am having to pay than I want everything done. He said that he thought that if I was not happy with their service that I would want to leave. I asked to speak with the manager. He said that he was the manager. At that point I decide to get out of my car to watch everything he was doing because I did not trust him. As he was pouring the oil in my car he must have spilled a quarter of a quart on the engine and outside of the car. He did not clean up the spill. I asked him to clean it up and he finally did. He put a little water in my window washer fluid and shut the hood. I told him to top off the rest of the stuff and he said it was good. I had him open the hood and check the other fluids. I was low on coolant. He said that was not that big of a deal. I asked him to fill it up and did. Then he checks my transmission fluid with the engine off and I asked him if the engine is supposed to be on when checking transmission fluid? He grunted and turned on the engine. Then lastly he checked the oil and showed me and I noticed it was short and he said that it was fine. He refuses to add any oil. I would not recommend anyone to go here. I will never go here ever again. I will be leaving a bad review on BBB.Take 5 Oil Change
Date: 11/08/2024
We're sorry you had a negative experience with us, *************We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************Review fromKeem K
Date: 09/12/2024
1 starKeem K
Date: 09/12/2024
Car got damaged and they been given me the run around about my carTake 5 Oil Change
Date: 11/08/2024
We're sorry you had a negative experience with us, *****We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************Review fromJacob R
Date: 09/07/2024
1 starJacob R
Date: 09/07/2024
I showed up here on a Saturday morning to get an oil change there was a few other people in line but one of the employees come out and I say that we needed an oil change he asked what year the vehicle was and I replied 2023 he responded oh sorry we dont service 2023 vehicles anymore because of plastic drip pans and potential for them to crack.. I was so dumbfounded I didnt even know how to respond so i called a take 5 down the street and they said they of course service 2023s Not 100% sure why the employee would tell me that, but for whatever reasons he had to not service us, I cant believe he would lie and and try to gaslight me into actually believing that.Take 5 Oil Change
Date: 11/08/2024
We're sorry you had a negative experience with us, *****.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************Review fromAnne J
Date: 09/03/2024
1 starAnne J
Date: 09/03/2024
If I could leave a 0 I would. Seniors women disabled poor are victimized by Take 5. They took $98. from my debit card. I had my own oil and filter. They just put it in. I did not want any checks for anything under my hood. I stood and watched them. They only did my oil and filter change. We had agreed on the price and when I got to Ohio I saw the receipt was for $98. Now I am fighting to get a refund.vTake 5 Oil Change
Date: 11/19/2024
We're sorry you had a negative experience with us, ****.We always want our customers to leave our stores happy. There is a flat rate for customers that bring in your own oil and filter. We can assist with that refund. Please reach out to our team at ****************************************** or **************. Thank you.Review fromLarissa S
Date: 08/22/2024
1 starLarissa S
Date: 08/22/2024
I went in for a 5 min oil change as advertised. 25 mins later I asked why haven't I been taken care of... Finally get the oil changed (I chose lowest price of the synthetic which was $81.99) I understand it's more if the vehicle is needing more than what is stated. My issue is, when I finally was able to pay I was quoted almost $140!!!! Without being told I needed more than what was stated with that price. Simple thing to inform a customer is all I'm saying. Definitely will never return to this place. 45 minute oil change when advertised 5min. Pathetic.Take 5 Oil Change
Date: 11/19/2024
We're sorry you had a negative experience with us, *******.We always want our customers to leave our stores happy. If you would like to discuss your concerns regarding the final invoice, please reach out to us at ************** or ********************************************************************. We would be glad to assist in any way we can with the pricing issue.Review fromLatashya L
Date: 08/21/2024
1 starLatashya L
Date: 08/21/2024
Well take 5 took responsibility for killing my engine by not adding proper coolant but they are refusing to pay me for missed work when my car is literally my workplace and they took over a week to give me a rental car also when filing the claim the store manager pretended to file the claim and actually didnt I had to jump threw hoops to find a higher up what a mess now I may have to seek legal help to recover money lostTake 5 Oil Change
Date: 11/19/2024
We're sorry you had a negative experience with us, *********We always want our customers to leave our stores happy. We see that you are working with our Third Party Claims Team to get the final agreement settled on. We hope that both sides can come to a resolution.
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