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Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 340 locations, listed below.

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    Customer Review Ratings

    1.91

    Average of 281 Customer Reviews

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    Review Details

    • Na W

      Date: 07/10/2024

      Na W

      Date: 07/10/2024

      We took our car to Take 5 and they put the wrong oil in and wrong amount. They used teh wrong car information to perform the work. Immediately after it is not running the same. My husband took the car back up the next day and the error was found. It was short 3 quarts of oil and had caused damage to the car. No one from corporate office is returning my calls.

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, Na.We always want our customers to leave our stores happy. If you would like to discuss your concerns and file a claim, please reach out to us at ************** or ********************************************************************. Thank you. 

    • Mark L

      Date: 07/10/2024

      Mark L

      Date: 07/10/2024

      ************ I've had 3 different incidents with Take 5 locations in ******, **. All oil change procedures. First incident, they stripped my oil pan bolt, lost the bolt, and used an oversized bolt from another vehicle which stopped my oil pan. Had the oil pan replaced at the dealership. Second incident, they forgot to install the oil filter which caused my engine oil light to flash and put my motor in jeopardy. Afterwards, my car now leaks oil. Third incident, they lost the bolts to my skid plate. After Take 5 replace my skid plate hardware I'm done with their service!!! Each incident the employees have been courteous. But, that doesn't help with repairs. Apparently, Take 5 have training issues. Take 5 needs a more thorough training program. Hire certified ASE mechanics that is knowledgeable.

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, ****.We always want our customers to leave our stores happy. If you would like to discuss your concerns and file a claim, please reach out to us at ************** or ********************************************************************

    • Chris R

      Date: 07/09/2024

      Chris R

      Date: 07/09/2024

      The worst customer service ever at any business I have ever been to. Put fluid in my vehicle that is not what I requested because "we already pulled the plug." Made 2 subsequent trips, per manager's word, and still not fixed. The solution I was given was to pay someone else to fix it. First ever visit and definitely making sure everyone in the sound of my voice does not make the same mistake. All I want is the fluid I requested from the beginning.All they had to do was have the product in stock, or get it and let me know when to return. Then all websites have inactive numbers and no one at the store will give any further contact info. Good Luck!Avoid these people posing as mechanics. They slap things in and on and push you out without any care for you vehicle. New location too. Hope them and you the best.Avoid at all cost.My personal opinion and personal experience has created this and can not truthfully speak for all locations.

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, *****.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We would be happy to assist.  

    • Paula F

      Date: 07/09/2024

      Paula F

      Date: 07/09/2024

      Waited a half hour in the Bay before oil change began. Failed to check tires or wash windshield despite paperwork saying it was checked. I dont believe they checked any fluids either. Im asking for a refund.

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, ****.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************

    • Miranda M

      Date: 07/09/2024

      They broke a valve on my car when I was getting an oil change from them months ago. They referred me to meinike to get it repaired giving me no timeline. I went in months later to get it repaired and they then told me it was out of warranty which was printed on the back of my receipt. The back of my receipt (which I still have) was blank and no one told me I had a time limit. They also failed to tell me that this issue could potentially leave me stranded or I would have gotten it fixed sooner. The manager told me I would receive a refund check in the mail within the next few weeks.that was in March. Since then, I havent been able to get in touch with the manager ******. Every time I call they say they will call me back and never do. I got a ticket number to file my issue with their insurance who I have been waiting to hear from for over a week now. The ticket number is absolutely useless by the way.

    • Carlos C

      Date: 07/07/2024

      First let me start by saying my last cist was horrible. I was there almost a hr. Got a part in my car cracked because of the tech/ supervisor lack of knowledge. And left with a slight noise in my car. I mentioned this to the tech and all they did was try and rush my out just because they had more people in line. I will never recommend any one to this company and will keep complaining because they never responded when I tried to reach them personally. Unless you only have take 5 I would go somewhere else

    • Mark B

      Date: 07/06/2024

      Mark B

      Date: 07/06/2024

      Did not have fuel filter in stock so I picked one up and the only way they would change it is if I paid them for the fuel filter I had already paid for. Had to pay an over 100 more. Will never use them again.

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, ****.We always want our customers to leave our stores happy. If you would like to discuss your concerns regarding the charge for the filter even though you purchased it yourself, please reach out to us at ************** or ********************************************************************. We would be happy to assist. 

    • Ted L

      Date: 07/03/2024

      Ted L

      Date: 07/03/2024

      I had the oil changed in my daughters 4Runner and a few weeks later, my wife saw smoke coming from the engine compartment. We brought it to our mechanic and he discovered the oil drain plug leaking (half the oil gone) and the oil filter housing cracked; shameful, shoddy work by Take 5! Oil change price was $161.69 and another $156.08 to correct it. Made a complaint to Take 5 and havent heard a peep!!!

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, ***.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We would be happy to assist on your existing claim. 

    • Erica P

      Date: 07/02/2024

      Erica P

      Date: 07/02/2024

      First off. It **** too expensive...service was good. But the prices are horrible...use groupon from now on and save. Full synetic oil change range from 40 to 50 bucks on groupon...take 5 with tax and everything comes to over 90 dollars for full synetic outrageous. I suggest not to use take 5 and look into groupon for other companies..also as I was there I was the only one there. I was wondering why they had no customers I see now.. I couldn't afford the full so I got semi synetic and still cost me 60 bucks. I plan on not going back

      Take 5 Oil Change

      Date: 11/19/2024

      We're sorry you had a negative experience with us, *****.We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We always have coupons available with our **************** team. 

    • Hazel J

      Date: 06/30/2024

      I have been taking my cars here for over 2 years and my cars (2) are smoking, leaking and having problems. I thought it ironic that both cars are doing the same thing, but the News in *********, ** Confirmed It! Take 5 has been tearing up cars, and Mine as Well. Next Step! So Sad the Greed! Is More Important than the Customers! Something Is Wrong Here? I Need Correction Feom This Problem! Now!

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