Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  201 Townsend St Lansing, MI 48933-1551

• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

• 

  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an landlord-tenant savings account with Bank of America in September 2015 to deposit a $2,400 security deposit provided by my tenant. As per law I did not touch the money in that account as it is a security deposit with me listed as the custodian and my tenant listed as the beneficiary. My tenant recently moved out of my property, therefore I tried to cash out the account. It turns out that Bank of America had closed the account in 2022 due to "inactivity" even though I was legally not allowed to be active with the account since it was a security deposit. They sent me to the state of ********** to file a claim for unclaimed property. I did so, but there is no such unclaimed property on file. So it looks like Bank of America has erroneously closed my account and then kept my $2400. I want the full $2400 that I deposited into the account that ********************** illegally stole from me.

  Business Response

  Date: 06/26/2025

  We researched and resolved this complaint.
  As you requested, we addressed this matter directly with the customer
  and responded by way of telephone or letter. If a letter has been sent, it
  should be received within the next five business days. To protect our
  customer's confidentiality, we are unable to provide you with the details. For
  further information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank
  you for the opportunity to respond to the customer's inquiry.
  Al Mendoza 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company selling a product how to pay your mortgage and debt off early, it will cost ******after I signed up pay $6000 I call back and also email them that I want to put it on hold that I would like to get a full refund. Theytell me they will give me a refund back but I have to pay a fee of $210 and I disagree with it and Bank of America is not helping me reserve this issue

  Business Response

  Date: 07/02/2025

  We received and are researching the above referenced client concerns. I will work this matter and respond to the customer directly.

  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customers inquiry.

  
  ***** *********

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother has been unable to access her living trust savings account following my father's passing last year. We have provided trust documentation to Bank of America last year as requested, but we have not yet been granted access. We have attempted to contact customer service and have been told to visit a local branch, which we are unable to do with my mother's mobility issues. Our most recent contact attempt by phone was 6/3/25, during which we were on hold for one hour, and were then informed the company's systems were down and that someone would call back within 30 minutes. No one called back and she has been without access to her account for approximately one year. Our request is that she receive access to the savings account number **************.

  Business Response

  Date: 06/25/2025

  We researched and
  resolved this complaint.
  As you requested, we
  addressed this matter directly with the customer and responded by way of
  telephone or letter. If a letter has been sent, it should be received within
  the next five business days. To protect our customer's confidentiality, we are
  unable to provide you with the details. For further information, please contact
  the customer directly.
  As a Resolution
  Specialist in Regulatory Complaints, I want to thank you for the opportunity to
  respond to the customer's inquiry.
  
   Rojuline Dixon

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** that was scammed on March ******. Bank of America is refusing to credit my account although I have nothing to do with my account been scammed. The amount taken out my account is ******. I spoke with ****** yesterday 6/2 regarding reopening the claim however he provided no claim number or neither did I receive an email regarding claim. I called bank today 6/3 and claim representative stated the system will be down for hours he cannot assist me. Representative told me to call back later. I reside in ******* and my account was scammed in **. Bank of America have been very unprofessional and inconsiderate of my time and the fact my account was scammed.

  Business Response

  Date: 06/24/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly
  with the customer and responded by way of telephone or letter. If a letter has
  been sent, it should be received within the next five business days. To protect
  our customer's confidentiality, we are unable to provide you with the details.
  For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I
  want to thank you for the opportunity to respond to the customer's inquiry.
  
  Melody Brittian

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America credit card charged off 1/24/24 $4816.83 Account ending in: ****** $******* july1st 7/1/24 received pop payment for charged off account which already reported to credit bureaus. Explained by escalations manager ***** ******** Off set fail to make payment and monies is taken from any account to recover funds. Charge off after all efforts of collection have been exhausted, meanings calls, letters, not including emails., the account is reported to the credit bureau that the money is not collectible from the customer. ***** is acknowledged as receipt of charge off, however was told that it could take 10 years to get from Bank of America, if one is effectively requested. I am disputing these statements as misleading. I requested a receipt for my payment of ******* and was placed on hold 6/3/25 to hear that there was no readily available receipt to provide me, the consumers for my payment. Then also I am being reported to consumer bureau agencies that I owe $4800 in unrecoverable assets, however *** effectively received $******* confirmed in July. However they are still reporting for the last 11 months that I effectively still owe $4816.83. This is a violation for negligence to report accurately to a consumer reporting agency. I am prepared to move forward with an attorney for liquid damages and remedy.

  Business Response

  Date: 06/25/2025

  We researched and resolved this
  complaint.
  
  As you requested, we addressed
  this matter directly with the customer and responded by way of telephone or
  letter. If a letter has been sent, it should be received within the next five
  business days. To protect our customer's confidentiality, we are unable to
  provide you with the details. For further information, please contact the
  customer directly.
  
  As a Resolution Specialist in
  Regulatory Complaints, I want to thank you for the opportunity to respond to
  the customer's inquiry.
  
  Maria Fe Tabora

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against BANK OF AMERICA regarding an unauthorized account listed on my credit report, detailed as follows:Account Name: ********************** Account Number: XXXX Date Opened: 09/20/2011 This account was never opened or authorized by me and is negatively affecting my credit report and financial reputation. The presence of this account is a direct result of the ************ Breach of 2005, which compromised my personal information.Despite filing multiple complaints with BANK OF AMERICA and the credit reporting agencies, no corrective action has been taken, and this fraudulent account continues to appear on my credit report. Furthermore, BANK OF AMERICA has sent verification letters that I categorically deny.I demand immediate investigation and the permanent removal of this fraudulent account from all credit reporting agencies. Failure to resolve this matter promptly will compel me to escalate the issue through legal channels and regulatory bodies.I trust the BBB will assist in enforcing the urgent removal of this unauthorized negative from my credit report.

  Business Response

  Date: 07/03/2025

  We researched and resolved this complaint.
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

  ********* Quintana 

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  Business Response

  Date: 06/25/2025

  We researched and
  resolved this complaint.
  As you requested, we
  addressed this matter directly with the customer and responded by way of
  telephone or letter. If a letter has been sent, it should be received within
  the next five business days. To protect our customer's confidentiality, we are
  unable to provide you with the details. For further information, please contact
  the customer directly.
  As a Resolution
  Specialist in Regulatory Complaints, I want to thank you for the opportunity to
  respond to the customer's inquiry.
  
  Gilda A Stauch

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first reached out to the bank to add my husband as a joint owner for my Merrill Lynch account back in February 2025 but as of today (June 2025) my husband is still not added. A few reasons causing the delay:1. Online submission malfunctioning: Merrill's online submission was not working, and I had to submit the application in-person. 2. Bank manager negligence: During my first in-person submission, the manager (Peirui ***) did not have a clear idea of all the materials needed, which necessitated my going through a second submission and required me to miss work for a second day. After my second submission, she scanned the document incorrectly (by overlooking the back-side of each page-- a careless mistake that could have been caught with a 30 second check). This error delayed the process by almost 2 months during which nobody followed-up with me or even alerted me of the manager's error. The branch was the ****************************************************************************************************************. 3. ******************** between the ******************** I had to receive all application updates from the backoffice, which does not seem to be in touch with the bank manager. This introduced additional processing time and inefficency. After repeated follow-up, the local bank manager informed me that she re-scanned and re-submitted the document. However, I have not received any updates since then and my husband is still not on the account. I reached out to the bank manager to solicit an update on May 8th (almost 1 month ago), and have received no response at all. When I got married, I added my husband to all of my other financial accounts with no issues [including my Bank of America (non-Merrill Lynch) checking account]. This is such a straightforward request, and I'm not sure why it's proving so difficult for Merrill Lynch (it really doesn't instill confidence in me as the customer!). I need this to be rectified ASAP by a competent contact at the company. Sincerily, Mandy ********* ***

  Business Response

  Date: 07/02/2025

  Our response is attached.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the information listed on my credit report concerning a BANK OF AMERICA account allegedly opened on March 20, 2006. I am a victim of identity theft and did not authorize or open this account.I have never applied for or maintained any account with **********************. I have not received any documentation or correspondence related to this account. Its presence on my credit report is erroneous and unauthorized.I have submitted a formal identity theft complaint through ***************** and have enclosed a copy of that report along with my identification and a portion of my credit report highlighting the disputed entry.I respectfully request that this fraudulent account be investigated and permanently removed from my credit history.

  Business Response

  Date: 07/03/2025

  We received and are researching the above referenced client concerns. I will work this matter and respond to the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customers inquiry
  
  **** ****

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a EDD account with ********************** unfortunately I had identity theft and my account was hacked for over $30,000 which almost 20 of it was paid back but there's a remaining ****** Plus Bank of America is refusing to look in this for investigation and they keep denying me I really don't think they're investigating at all as they see the account has been denied multiple times and I think they're just saying denied denied because I see this from other investigators I'm guessing.

  Business Response

  Date: 06/24/2025

  We are in receipt of the
  complaint for the above referenced customer. As a Resolution Specialist in
  Regulatory Complaints, I welcome the opportunity to respond to the customer's
  inquiry. As you requested, we addressed this matter directly on June 24, 2025,
  by letter to the customer. However, in the interest of protecting our
  customer's confidentiality, we are unable to provide you with the details. For
  further details, please contact the customer directly. Please let us know if we
  can assist further regarding this matter. I thank you for taking the time and
  effort to bring this issue to our attention.
  Tina Laguana