Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  12890 S Saginaw St Grand Blanc, MI 48439-1833

• 

  Bank of America

  825 W Long Lake Rd Bloomfield Hills, MI 48302-2011

• 

  Bank of America

  55 W 12 Mile Rd Madison Heights, MI 48071-2401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Bank of America regarding their unauthorized and detrimental restrictions on my business checking account and associated debit ******* business account has been severely impacted by Bank of America's actions. Despite my diligent efforts to maintain low credit utilization and responsible financial practices, Bank of America has repeatedly and without prior notice decreased my credit limit on my business account. This has significantly hindered my ability to conduct essential business operations.Furthermore, and most critically, Bank of America has inexplicably prevented me from using my business debit card. This arbitrary restriction has made it nearly impossible to access my own funds and manage daily business expenses, causing substantial disruption and financial hardship to my business.I have not received any clear or satisfactory explanation for these actions from Bank of America, despite attempts to resolve the issue directly with them. Their actions are not only damaging to my business but also demonstrate a lack of transparency and fairness in their banking practices.I request that the BBB investigate Bank of America's practices concerning my account, including:- The repeated, unnotified decreases in my business account's credit limit.- The complete and unexplained restriction on the use of my business debit card.- The lack of clear communication and justification for these actions.I urge the BBB to take appropriate action to ensure Bank of America rectifies these issues and adheres to fair banking practices. I am available to provide any further documentation or information required for your investigation.Thank you for your time and attention to this critical matter.

  Business Response

  Date: 06/24/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  Donna Begnoche 

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19th stop by BOA on ****** **.. bank senior *** help me to order Pesos for Trip on Wed $300 in Pesos was order and $20 extra dollars to have it overnight. the money was taking from my account. I was working in downtown on Tuesday and had schedule to pick up Peso's from *** on ********************) first problem Pesos did not arrive in 24 hrs but 48 hrs. (I already had left for trip).... so when I returned call BOA no answered or called back.... so I schedule appt for 05/29/25 at 1:00 @800 Market...bank *** name ******* called me and text me to see what I need for appt I informed that did not pick up Pesos and would like funds place back in my account... he informed me that I did not need to come in for that and funds would be in my account by end of business day...June 2 and funds still not in my account called and text ******* back several times with no response ************* *********#)... just left *** on ****** they basically said they can do anything....thought they would make a phone call to try resolved but...no... lack of customer service they did nothing... none of location answer phone or return calls so looking for assistance to get my $320 back in my account

  Business Response

  Date: 06/11/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ******* *********

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been calling Bank of America to try and get ahold of them about identity theft. Ive never done business with bank of america but according to my credit history they did a hard pull in my credit on 02/05/2024. Its been impossible to get through the long hold times and i keep getting brushed off or transferred.

  Business Response

  Date: 07/02/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

  Darresha Scott

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me, but not complete. I would like to ask that Bank of America have a formal point of contact for those affected by identity theft. It’s appalling how inefficient their phone system is for how large of a business they are.
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered one month ago that a check that was written out to me was stolen and cashed by Bank of America. I contacted their ********* ****** but they wouldn't help me. Law enforcement is trying to get them to provide a copy of the check but it's been a month and no one is responding. There are no phone numbers available for me to contact someone at the corporate office.I can't afford to lose that kind of money. Can you please help me?The check was cashed by them on Dec. 19, 2022.Thank you very much.******* *********

  Business Response

  Date: 06/27/2025

  We researched and
  resolved this complaint.
  
  As you requested, we
  addressed this matter directly with the customer and responded by way of
  telephone or letter. If a letter has been sent, it should be received within
  the next five business days. To protect our customer's confidentiality, we are
  unable to provide you with the details. For further information, please contact
  the customer directly.
  
  As a Resolution
  Specialist in Regulatory Complaints, I want to thank you for the opportunity to
  respond to the customer's inquiry. 

  Rojuline Dixon 

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ****** confirmed a STOP PAYMENT was in place for a merchant (u-haul) during a phone call to customer service to expedite release of funds they placed on a state of Oregon government check for over seven days claiming reason to believe the check was bad. Confirmed stop payment in place with validity of pending charges from merchant. During almost daily communication with customer service via phone always confirmed STOP PAYMENT. Shocked on May 13 transaction being processed despite stop payment. Placed another stop payment with $30 fee withdrawal. Bank of America claims merchant " changed their name" and nothing could be done. ON MAY 22 MET WITH ***** manager at ********** branch for over two hours. Explained error of stop payment resulting in loosing shelter and now sleeping in a storage unit on friends property at coast and I am a senior. With disability living on less then $1100 a month with my health declining due to the situation. ***** agreed the stop payments should HAVE Caught the transaction from processing but due to way the STOP PAYMENT was placed on the routing number not debit card by bank employees incompetently the customer pays the price of the bank mistakes. This amount the bank wrongfully,deceitfully while placing error on another merchant amounts to over a month of my income. Bank of America needs to be accountable for the errors and restore funds to customers account and apologize to other merchant rather than play the blame game to pass the *****

  Business Response

  Date: 06/16/2025

  We researched and resolved this complaint.

  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  

  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

  *******
  *****

  Customer Answer

  Date: 06/20/2025

   
  I am rejecting this response because:
  I am rejecting Bank of America response there has been NO RESOLUTION in fact they just ignore and lie while taking no accountability for the BANk ERROR of not honoring STOP PAYMENT.  A financial institution must honor a consumers right to STOP payment electronically by notifying the financial institution orally at least three business days before according to Federal Law of Electronic Transfer ACT.  This is. VIOLATION OF CONSUMER RIGHTS both at state and federal levels.  The stop payment was placed over the phone on May 4th during a call to customer service with Jayden ***************** For Bank of America to lie and claim a resolution reached is not acceptable and can not be tolerated.  There is NO RESOLUTION.  The Bank needs to be accountable and not allowed to violate consumers rights at the State and Federal level of protection with vague, incorrect and incomplete response designed to mislead.

   

   

   

   

   

   

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I'm writing regarding a dispute of a negative credit report from Bank of America unfairly impacting my credit. This stems from a late payment reported around September last year for an auto-payment that didn't process. Crucially, I had sufficient funds.I contacted Bank of America. A representative corrected the issue and promised the late payment would be removed from my credit report. When I received a letter stating the information was "correct," a subsequent agent admitted the prior promise was invalid. A manager then apologized and assured me the late fee would be refunded and the late payment removed.While I received the late fee credit, the late payment remains on my credit report. It's been months, and despite multiple direct disputes with Bank of America and attempts with credit bureaus, this incorrect **** persists, causing significant duress.I demand Bank of America immediately remove this inaccurate late payment and notify all credit bureaus of the correction. If this isn't promptly corrected, I will pursue all available legal actions.Thank you for your urgent attention to this matter.

  Business Response

  Date: 06/30/2025

  We researched and resolved this
  complaint. As you requested, we addressed this matter directly with the
  customer and responded by way of telephone or letter. If a letter has been
  sent, it should be received within the next five business days. To protect our
  customer's confidentiality, we are unable to provide you with the details. For
  further information, please contact the customer directly. As a Resolution
  Specialist in Regulatory Complaints, I want to thank you for the opportunity to
  respond to the customer's inquiry.
  
  Keith Norris

  Customer Answer

  Date: 06/30/2025

   
  
  I am rejecting this response because:  my continued dissatisfaction with Bank of America’s response to my complaint, particularly after I have been attempting to resolve this matter since September of last year. The recent response from Bank of America, claiming that the issue was addressed via telephone or letter, is not only misleading but also fails to resolve the core problem: the inaccurate late payment still being reported on my credit history. While I received a refund for the associated late fee, the derogatory credit mark remains, despite multiple assurances from Bank of America representatives — including a manager — that it would be removed. These promises were made clearly and repeatedly, yet they have not been honored. The prolonged delay and failure to resolve this issue after months of effort is in direct violation of my rights under the Fair Credit Reporting Act (FCRA), which mandates that credit reporting disputes be investigated promptly and corrected within 30 days. It is also a clear violation of CFPB regulations, which require that financial institutions like Bank of America conduct reasonable investigations and correct inaccurate information. Despite my best efforts, including multiple communications and a formal dispute, Bank of America has failed to follow through on their promises, misled me, and left this issue unresolved. I have already filed a complaint with the CFPB, outlining these issues. Despite my continued efforts to resolve this matter directly with Bank of America, the negative mark remains, causing harm to my credit and ongoing distress. I request that this case remain open until Bank of America provides written confirmation that the late payment has been removed from my credit report and an explanation for the failure to honor previous assurances. If this matter is not resolved promptly, I will continue pursuing all legal remedies available, including further escalation with the CFPB and California state authorities.

  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day I am rather disappointed about a purchase that I made and returned to **** back in January. I have attemped to resolve this with **** and never heard back, I also approached my bank BOA and they have failed to provide assistance. You are my banking institution.. you hold all the proof needed to resolve this. I need my funds returned since the store has failed to do the right and honest thing.

  Business Response

  Date: 07/01/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  Carlos Sida

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged interest on my credit card even though I zeroed out the account balance prior to the statement due date. I called a representative on 5/30 to ask that they refund the interest and was told they were unable to do so. I was then transferred at my request to a manager who stated he would not reverse the charge.. I then immediately canceled the card, and paid my balance due via their app.. IN ADDITION to what I belive is fraudulent interest. The banks rules state that if the statement balance is paid in full, interest is not charged. I believe this bank violated its own terms and I am owed a refund. I paid the interest to avoid any additional charges

  Business Response

  Date: 06/09/2025

  We researched and resolved this complaint.

  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality,we are unable to provide you with the details. For further information, please contact the customer directly.

  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

  
  ****** ****

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue regarding my prepaid account, which was recently closed due to suspected fraudulent activity that I had no involvement in. As a result of the closure, I was unable to access my funds for an extended period.This unexpected disruption caused significant inconvenience and hardship, as I rely on timely access to these funds for essential expenses. I fully understand the importance of fraud prevention; however, I believe I have been unfairly impacted by a situation beyond my control.Given the circumstances, I am requesting direct compensation for the time I was without access to my money. I feel this would be a fair and appropriate gesture to help offset the financial and emotional strain caused by this incident.Please let me know what information or documentation you may need from me to review this matter further. I appreciate your time and attention to this issue and hope for a prompt and fair resolution.

  Business Response

  Date: 06/26/2025

  We are in receipt of the complaint for the above
  referenced customer. As a Resolution Specialist in Regulatory Complaints, I
  welcome the opportunity to respond to the customer's inquiry. As you requested,
  we addressed this matter directly on June 26, 2025, by letter to the customer. However,
  in the interest of protecting our customer's confidentiality, we are unable to
  provide you with the details. For further details, please contact the customer
  directly. Please let us know if we can assist further regarding this matter. I
  thank you for taking the time and effort to bring this issue to our attention.
  Tina Laguana

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2025 I was giving 2 checks, which was drawn on Bank of America Bank I went to cash them and they charged me $8.00 per check I ask them to show me where it states that I have to pay you $8.00 to cash this check that your customer whom has a checking account and have the funds in her account gave to me that I have to pay you $8.00 per check, I do not believe this is legal it is wrong that this Bank taken my money when their client gave to me to cash, I did try to dispute what they were doing to me, I would Like a refund, this has hurt me in many was I am 69 years old disabled with cancer, and extremely poor ***** ***** ************ ********************,com

  Business Response

  Date: 06/25/2025

  We researched
  and resolved this complaint.
  
  As you
  requested, we addressed this matter directly with the customer and responded by
  way of telephone or letter. If a letter has been sent, it should be received
  within the next five business days. To protect our customer's confidentiality,
  we are unable to provide you with the details. For further information, please
  contact the customer directly.
  
  As a Resolution
  Specialist in Regulatory Complaints, I want to thank you for the opportunity to
  respond to the customer's inquiry.
  
  Eric Holguin