Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

• 

  Bank of America

  55 W 12 Mile Rd Madison Heights, MI 48071-2401

• 

  Bank of America

  1391 S Lapeer Rd Lake Orion, MI 48360-1436

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  Bank of America

  20202 Eureka Rd Taylor, MI 48180-5317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************************* 12/04/47 SS last4 is ****. and I had a cc acct with BOA for 10 years+. During this time, I was NEVER late, I always kept a positive balance over the amount allotted. I did this by always over paying my monthly payments. I solely used this account/credit card to pay my utility bills or basic household shopping needs and then I would pay it right off. At the end of 2021 maybe beginning of 22, my health had declined and my daughter started helping me pay my card. Because of this I allowed her to use it as she would go out more then I physically could and since I barely used it the whole time I had it, I never realized that I was actually not building my credit, I was only keeping it the same score. After she started using it and paying it off each month my score went up almost 150 points. 1 time she made a payment and because she used navy federal due to security they declined the payment and it was returned. At that she never used them again and she set it up for auto bill pay through her personal bank. She never had a problem after that making payments. In this last month of me being an active customer, I ended up calling and changing my card number. When I did that she had already made 2 payment from her account to pay it off like she always did. She got a notice from her bank saying the card was closed and because of this the account number changed. We called proactively when she got this notice from her bank and we called in on 3 way. When we called in she was strict and told the agent THE CHECKS WERE GOING TO BOUNCE, saying her bank said the account number didnt exist. The BOA agent said no it didnt matter the payment was fine and it had cleared even though she said no.Fast forward I get a notice saying you closed my account because checks bounced.And this is why she CALLED ahead. They closed my account and I went into the branch right away and paid cash. They denied me to open a new account and I lost 10 yrs of my credit history

  Business Response

  Date: 08/25/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 25, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered checks online from Bank of America - Bank of America website states L420 checks are compactible with Quickbooks. After I got the checks, I spoke to *************************** and they told me L420 checks are not compactible with Quickbooks. Spent 5 hours yesterday on phone trying to get refund but nobody seems to pick up phone. Worst bank ever.BOA account # ************

  Business Response

  Date: 09/08/2022

  
  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  As you requested, we addressed this matter directly on 9.8.22 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  *********************************

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently refinanced my home to pay down credit card bills and home improvements. During this refinance I received money to pay off my Bank of America Credit Card. When I closed on the loan, I thought the finance company would pay them directly, however the check came to me and left me a balance of around $548. I called them to tell that it would be late (Due on 7/5/2022) and explained why, and they even reimbursed the late fee. Two weeks later, I get a letter reducing my credit from $25,000 to $600. Today, I get a new statement saying I owe $781.50. They charged me $217.44 even though they received my $20, ****** on 7/25/2022. This is very unfair. Why has the interest gone up. I have paid on time for years, and missed 1 payment by a few days and this is how they pay me back. I want this interest removed. This is predatory and when I do pay them off I will be closing it and moving my $28, 000 to another bank. This has caused a derogatory **** on my credit report and I want it removed. This interest rate has caused me to go over the flimsy $600 credit limit. VERY UNFAIR!!!

  Business Response

  Date: 09/14/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

  
  As you requested, we addressed this matter directly on September 14, 2022, by way of telephone or letter. If a letter has been sent,it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

  
  I thank you for taking the time and effort to bring this issue to our attention.

  
  ***********************

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under *** ****g, delete this within 15 days.BK OF AMER Account #**** Bal: $169.00

  Business Response

  Date: 09/08/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 9.8.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2022, Bank of America closed two business checking accounts our company held. We had $155,000 total in the accounts. The closing reason was risk and we have not received more information since. More importantly, we have not received our funds, which for our business is a material amount that continues to cause strain. We need help recovering our funds.

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 7, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ******************************;

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29July 2022, I setup a mortgage payment on the Bank of America website, to be paid by 6 Aug 2022, their system showed it accept payment. I Checked on 8 Aug. 2020 at 1PM to make sure payment had been withdrawn my my account since my bank did not show it. No record of payment showed on their system and I had to make another payment. **** of ****** has not been answering any messages I sent to them online. When one call BOA on phone, one has to go thru a Round-***** telephone system to talk to an agent, this time they wanted me to wait 20 minutes. And from past experience those that answer complaints are not customer service friendly.

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 1, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.

  
  **************************************

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have small electronic transactions on my checking account. Five of these from ********** and Gas ****** I have been on hold and speaking with agents that have not been able to help for over an hour. This is concerning.

  Business Response

  Date: 09/08/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on September 8, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.

  ***************************

   

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in Late Febuary to advise Bank of America that was going to be falling behind on my auto loan payment. I was told that they would be able to assit my with the payments as long as I keep *** some type of payments the representative didn't explain the assitance properly to me. I called back and spoke to ********************* and informed me that I would be able to pay all past due payments and the everything would go back to normal on my account (that was a lie). My car is now on charged off and is in repossession status due to misleading information. I keep calling Bank of America I get hung up on. The manager ( ******** **********) has not called me back like he said. they are not being professional at all. I have update my number with BOA and they never saved my good working number. They dropped the ball on this to contact me to inform me.

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly on September 7,2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.
  
  For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a home equity line with Bank of America and they issue me a card of the line. My card got stolen and was charged for $1030. I tried to reach them through phone calls, emails and no resolution. Their answer is someone will call you for next step and no one ever call. I spent average 2 hours on the phone and got transferred from department to department. The incident happened on Feb 2020. I have tried to resolve the issue with them for a better more than 6 months.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.

  ************************;

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently settled a debt with Bank of America on one of my card through the lawyers they hired ***************** The settlement agreement was for less than the total debt and it was agreed. I paid and it was supposed to report a zero balance. They are reporting the difference as a balance and as a charge-off. They were also supposed to report that it was paid as agreed. Agent said to wait another 30 days to see if it reports the rest. While I wait my credit keeps getting damaged by their wrong reporting

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer will work this matter directly to respond to the customers inquiry.
  
  ***********************;