Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

• 

  Bank of America

  6100 S Pennsylvania Ave Lansing, MI 48911-5717

• 

  Countrywide Bank , FSB

  1600 Golf Road Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my last statement, there is a finance charge of $12.28 and the transaction date is 08/05. This is because I didn't pay my statement in full. I paid half of the balance by the due date and the rest two days later. I was surprised that the amount was kind of high for the two days so I wanted to find out how the interest charge was calculated. I called Bank of America support on Sunday 08/07/22 around 2 pm. I was on hold for 20 minutes first and then I spent 40 minutes with the bank representative. She tried to explain to me how this charge was calculated - we calculated it together per her instructions and weren't able to get even close to $12.28. By the formula provided by her - the finance charge should be under $1. Because she was unable to give me the answer to my questions - she transferred me to her supervisor. He just verified my identity and then hanged up the call. I didn't want to spend another hour on the phone to find the answer to my questions. I would like someone from the bank to explain and provide me with the calculations of how this finance charge was calculated. If it was calculated incorrectly - I would like to receive a credit.

  Business Response

  Date: 09/02/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

  
  As you requested, we addressed this matter directly on September 2, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B of A CLAIM NUMBER ************. Amount of claim, $87.93, is small, put the principle is huge. Several fraudulent charges appeared on my bank statement. Appeared to be Amazon charges, but Amazon confirmed that charges were not real, and were fraudulent. B of A took charges off my account, but then added them back after 2-1/2 months. I received letter from B of A saying they investigated and found that I was responsible for charges. Gave me number to call to get documents and to get more info on how they reached their decision. Called the number and they had no documents and no explanation. Was asked to fax more evidence. So, once again, I sent all my info, plus stated once again that I never use my debit card to buy anything, do not have my debit card stored electronically anywhere, and my debit card never leaves my wallet. Went thru this cycle twice, and always got same form letter, with denial of the claim. Tried twice to find contact info for dispute resolution manager and was ignored. Local bank relationship manager could not help. I have come to believe that B of A handles all dispute claims in similar manner, hoping that clients will give up and go away. No bank should ever be allowed to deduct money from your bank account without being able to give an explanation. We had almost identical claim on our joint bank account and received exactly same responses. Same form letters and futile phone calls. Finally, after many calls and letters, B of A took the charges off. Almost exactly the same problem, same mysterious Amazon-looking charges, and with a different outcome. So, it seems to be a pattern. Perhaps hundreds of others have received the same treatment. B of A can keep my $88. I just want an explanation for how I can possibly be responsible for fraudulent charges on my account.

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.
  
  For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America has had my money held for 3 months after my account was closed yes it was only 200 but 3 months ago that was my car payment the car that got repossessed because of it Ive called on the phone I get an attitude and a we have the right to hold your funds as long as we see fit and my last complaint I was told I would be contacted thats yet to happen I just wanna know when is all this going to end you guys have caused enough trouble in my life what if I had kids and all my money was in that account you guys probably wouldnt care either I bet

  Business Response

  Date: 09/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *********************************

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America has hit a new low. Their employee made an error when changing the records for the family trust and confused the co-trustee with the successor trustee. They have been presented with all the original signed and notarized paperwork. They are refusing to fix the error so the already grieving family is unable to pay bills. This is unconscionable behavior. The mistake was made by a bank employee and they should own up to that and fix it. The death certificate will not be available for 3 weeks and even though they have also presented them with a letter from the funeral home stating the circumstances which they can easily verify with one call they are still refusing to help. The beneficiary even has all his account with Bank of America so they can easily verify everything. Calls to the legal department sent it back to the original branch. It is an appalling treatment of a longtime customer whose whole family has banked with them for over 50 years.

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 7, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about the *** Premium Rewards credit card benefit of annual $100 credit toward airline incidental charge. The credit card number is: **************** I called today your customer service to request for such credit to my 7/25 Alaska Airline charge on the card. I was told that it is automatic and they can't do anything. The line was even cut off before I can further communicate. The credit supposed to be automatic but it never was. I have very bad experience with you in Dec 2021. I have to repeatedly request and finally made a complaint before I get my credit in Feb 2022. (Please also understand that that $100 credit issued back in Feb 2022 was to be considered as the benefit for 2021 and not 2022. It was much delay because your "automatic process" did not work)I hereby request that you please honor the $100 airline incidental benefit credit for 2022 to be issued promptly for my 7/25/2022 Alaska airline incidental charge. I am not holding my breath that this credit will automatically go into my statement.Furthermore, I had talked and complaint to your executives 6 months ago that *** is the only credit card that does not have email or chat support. Wait time for call is often very long. Due to this, even resolving simple issue take indefinite amount of time from customers. Even as of today, the situation has not been improved and probably will never be improved. *** is the very last credit card I want to be in my wallet.

  Business Response

  Date: 08/24/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly with on August 24, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a client of Bank of America since ****. Right now I am having identity theft problems. There were multiple online transactions and other transactions due to fraud and identity theft. I talked to Manager in the fraud department at Bank of America she said they would honor them and to write them all down with the date and amount and the name of the place and send it certified mail. I did that and waited about six months while they did their investigation. I called them to find out the status and They had no Record of them in the system even though it was signed for. The woman I spoke to was also a manager in the fraud department. She apologized and said that I would have to write them all down again and send them via fax and certified mail. I did that and again waited 6-8 months and called them. Again it was signed for but nothing in the system. This is twice that this happened. I spoke to a Man in the fraud department this time and he said unfortunately you're gonna have to do it again because it's too many to take over the phone. He gave me his name and fax number and told me to go to the branch and fax it to his fax machine and put his name on it. I did that. Each time I did this it took 3 to 4 hours to go through all the statements. I finally get a letter stating that it was denied because I allowed someone else to use my card. I called Bank of America up on the phone and she said that that wasn't right and she would Open up the case again. I got another denial letter stating that it was just denied and if I wanted documents on how they made the decision to call the number on the back of my card. So I called them and the person that answered didn't know what I was talking about so put me through to the fraud department and they tell me it was denied because of statue of limitations. I find this so unfair! Attached is one copy of the letters I can't seem to find the first one. This is been going on for 3+ years. I want my money refunded $3,893.85.

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 7, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ******************************;

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged a monthly maintenance fees for my business account. Called in, the fee was reversed. Charged the same fee again. Sat on hold for hours, shuffled from department to department. Scheduled an appointment. Transferred me to a other department sat on hold until I was hung up on.

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 09/07/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  

  ***************************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  did a balance transfer- cancelled autopay but bank still did autopay for the full balance.Asked for bank to reverse the transaction it has taken more than 3 weeks. No result in sight. Asked for a refund for all costs (balance transfer fees) and to no avail.

  Business Response

  Date: 01/26/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 30, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a money order into the atm at my local bank of America this morning..the money order was for $22.40 the atm read it as $9.00 i was puttin that amount in because i have a auto pay bill that is going to come outta my account and i needed that exact amount to add to my existing amount to cover the full charges..but now that the atm read my money order wrong im going to overdraft my account...i printed out the images of the money order on the receipt as proof.

  Business Response

  Date: 09/07/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 7, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May, 05 2022 I noticed charges that occurred without my knowledge on my debit card through Bank of America. I called BOA and disputed the charges and I was issued another debit card. *** told me that it was some work out training program located in **** and **********, which I have not been to, nor heard of. I live in ********** ********, I am 75 years old, retired and living on social security. I do not belong to any type of exercise program. The charges total around $350 which was originally reversed and now were again taken out of my account today. I have a very tight budget and this has causes an extreme hardship for me this month. I called BOA this morning and spoke with the manager of the ************** and they told me to submit additional paperwork and documentation supporting the fact that these are not my charges. I told *** that the only information I have are the charges that I did not authorize. *** stated, under investigation the company charging my account fraudulently provided my address and other personal information that was clearly stolen from me along with my bank account information. Identity theft isnt just my debit card information and BOA is now protecting the merchant, and NOT me. I need help with this, please. I have banked with BOA for over 20 years and today they are calling me a liar and refuse to put the only income I have to live on back into my account. Thank you

  Business Response

  Date: 10/04/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  ******************************;