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Business Profile

Bank

Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,695 total complaints in the last 3 years.
    • 2,593 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to resolve a simple transaction with the Bank. I called 3 times, it gets disconnected after they transfer me. I am spending hours to resolve this transaction. The machine redirects me to 20 different directions avoiding getting this Zelle transaction resolved. I need help now before it posts.

      Business Response

      Date: 09/02/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 02, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *******************

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A vehicle financed all the way back in 2014 was hit in an accident in 2016 and insurance company told me that the claim was fully resolved and finalized by them covering the loan with my GAP insurance policy. But apparently Bank Of America claims there was a small couple thousand dollar difference remainder balance after insurance coverage, that I never received notification of until discovered it on credit report year plus later. So called and explained the mistake to Bank Of America Manager who agreed and assured that if remaining balance was paid and brought current the account would be removed from my Credit Report. ******* was paid almost 3 Years ago but was never removed. And now Bank Of America claims that they apologize that I received inaccurate information from their Manger and that they can not remove the agreed account. That this was something they used to do but no longer do and that I have to just wait **** years for the Credit Bureaus to remove the account from credit report.

      Business Response

      Date: 09/07/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 09/07/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***************************

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3, 2022, on the ****** Airlines flight to ****** ********, a credit card was offered, the person who accepted to apply for the credit card and was approved would earn ****** bonus points, if the customer makes at least $1000 in purchase within first 90 days, first 90 days, requirement that I met.. On July 27, 2022, an email was sent to me with only ****** points, I spoke with a representative of the bank and stated that he was not aware of the ****** point offer, I told him that I had the detachable when I applied and this It shows the offer of ****** points, I offered to send them a copy via email, but it was not accepted. According to the above, false advertising is being done by Bank of America to attract more customers.

      Business Response

      Date: 09/06/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.


      As you requested, we addressed this matter directly on September 6, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.


      I thank you for taking the time and effort to bring this issue to our attention.


      ***********************

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** of ** has not fixed three charges on my credit card

      Business Response

      Date: 09/01/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 1, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality,we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did an ACH payment to a business and decided not to do business with them and they never gave my money back. When I contacted this business I got no answers.So Ive disputed it with Bank of America. They have a terrible file that if its ACH that we cant dispute it which is nonsense. I want my $500 back. If not then Ill close my accounts and get a lawyer to ****

      Business Response

      Date: 09/02/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 16, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *****************************

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a signing bonus check into my account on 7-18-22 from my employer which is another financial company. Upon depositing the check i was told a portion would clear by 7-20-22 and the remainder on 7-22-22. A few days later i got notice it would not clear until 7-27-22 due to suspicion on the check again the check was written from a huge financial firm. On **** i tried to log into my account and was completely locked out. I thought it was fraud and they did not have a 24 hr department to address this. Turns out when I called in the morning my account was closed and I was given no explanation as to why this happened but just that i was only able to speak to the risk closure department. Every associate was only able to tell me the bank decided to terminate the relationship at any time and cant give any further information. To make matters worse they deposited my 24k check into the account and keep pushing the account closure date with no solid date as to when my account will be fully closed causing financial hardship. Its now been weeks and i am unable to get my funds and the check has cleared into the account that was in the process of being closed. They are not giving a final date for the final account closure and no explanation for the closure so pretty much just holding onto my money. This is very upsetting as i need to pay bills, feed my daughter etc and they are not releasing my funds to me until the account is fully closed but have now pushed the closure date twice.

      Business Response

      Date: 09/02/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints,I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 2, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***********************

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See attached documentation.

      Business Response

      Date: 08/31/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 08/31/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***************************

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank closed my account because they think that I am trying to cash a check from someone else and this person is my ex wife and she is in a wheelchair and I thought I could cash her check like I always did but this time the bank accused me of stealing probably so they closed my account and that affects my personal life and my credit score as well. Please help

      Business Response

      Date: 08/29/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 29, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned off overdraft protection and called 3 times to make sure it was disabled so that my debit card would decline when my checking account did not have enough money to cover a transaction. Bank of America allowed 2 charges of $2 each (to be exact, $2.99 on 06/30/22 and $2.29 on 07/01/22) that had been declined in the past when I had insufficient funds to cover the charges and then charged me a $10 overdraft fee per transaction, totaling $20 and putting my account at negative $24.22. When I called them to ask why the charges went through and request a refund for the overdraft fees, they told me that because it was a recurring charge, it went though even though I had overdraft protection off on my account and they also told me that my request for a refund on the overdraft fees could not be made because of this, even though these exact charges have declined in the past because I have a backup payment method so that if they decline on one card, they will charge my next payment method. Today, upon checking my account, I noticed that they allowed another charge of $164.34 on my card on 08/01/22, then credited me which back the $164.34 as a "return of posted check/item" and then charged the same $164.34 again, which is currently processing. This now puts my checking account at negative $188.56 when I shouldn't have been charged any of this money because I had overdraft protection turned off specifically to avoid this situation. To add to this, upon escalating this issue a few times over the phone with customer service, they all gave me different explanations for why these charges were allowed and got ***** and ***** as I escalated the issue further and further. I am a busy college student and work full-time and am extremely disappointed with the treatment I have received at this bank, especially after hearing so many good things about them from my family members.

      Business Response

      Date: 09/02/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 2, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issue began in February 2022, when someone opened a credit card in my husband's name, somewhere in Louisianna, (?) and then made a 932$ purchase on that card. . We live in ******* and had not been anywhere near Louisianna. We were completely unaware of the card's existence until about April , when we were informed that our B of A credit card payment was overdue. Which I found odd since I had just made a payment. So in looking further into this matter, we realized that this fraudulent card was out there with an overdue payment. We got B of A on the phone and were assured by them that they had closed the account, and it was all taken care of. Great. We go to work for the summer in AK, mostly out of contact. Then in late july, when my mail catches up with us, I see there is still a bill outstanding on that account, and we start to get emails from a collection agency, AND notification that my husband's credit score has had a precipitious drop of 180 pts!!!So, in the very little time that I actually have cell service in AK, I call B of A, wait on hold a long time, explain the situation , get transferred to the fraud ****** wait on hold again, finally get a nice gentleman who assures us that he is the person to solve this problem and it will all be taken care of! Wrong again. So I go through that whole process again several weeks later. Again I'm reassured that it will all be taken care of, credit score fixed, everything. Again I believe them. Of course no one calls me to let me know that it actually has been taken care of. So now today, on my 4th attempt to resolve this issue, I was once again put on a LONG hold, waiting only to be told once again that it would all be taken care of! Well I'm out of time and patience for this matter Nor should it take one more minute of my time! This is Bank of America's fraud issue to fix, right now, completely and accurately. Today! As they have told me 3 times that they would! Thank you! ***********************

      Business Response

      Date: 08/31/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***************************

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