Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Truist Bank

  214 N Tryon St Charlotte, NC 28202-1078

  
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  Truist Bank

  199 Mall Rd Oak Hill, WV 25901-6109

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  Truist Bank

  250 E 2nd Ave Williamson, WV 25661-3604

• 

  Truist Bank

  707 Merrimac Trl James York Plaza S/C Williamsburg, VA 23185-5349

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  Truist Bank

  11843 Raintree Dr Panama City, FL 32404-3903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint because my husband check has been missing for months now and then they said they will resend us one in 90 days we still havent receive anything and they loss the check and is not helping us at all we been going up to the bank on ************** location where we took the check to get cash and open a bank account and then they closed it once the check hit and didnt let us get the money then after they said they will send it back to us but they didnt send us anything we have received emails saying they take fault for the check and also they Loss it but still have not yet received anything at all

  Business Response

  Date: 05/19/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing an account. Please see attached blank authorization form.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a line of credit with **** over ten years ago which was bought out by ********* who then was bought out by Truist Bank. When I opened my line of credit it was due to I had a personal loan in the past with them and was looking for another loan but was pointed towards a line of credit since it was revolving and a lower interest rate. I never needed additional accounts with them like a checking account. When BB&T took over the loan that wasnt a requirement either since my loan was started with that institution. Now Truist has closed my line of credit due to I didnt hold to there terms of having a checking account. I was never informed one was needed a received a letter stating it was closed may 5 and I didnt even get the notice until after the 5th. The only way they will allow the account to remain open is that I open a checking account that I dont need and the only way to avoid fees is meet the requirements they have which isnt right. I was told if I can produce the terms and agreement from **** that I can send it in and see what can be done. This is ethically not right when I have had this loan and would like to continue to have access to it especially due to the current financial state we are in. If an account is needed then the fee should be waived permanently or they should figure out how to obtain my terms and agreement from the original bank. I dont want this to affect my credit but I would like the account to remain opened or they should settle the balance as paid in full since they failed to notify me even in timely manner of this account requirement nor can will make accommodations that work. The bank is pretty much forcing me into a checking account I dont need or want to just allow my line of credit to remain opened.

  Business Response

  Date: 05/19/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing a loan. Please see attached blank authorization form.

  Customer Answer

  Date: 05/19/2025

   
  I am rejecting this response because:
  I attached to form. No resolution was made by the business.

  Business Response

  Date: 05/19/2025

  ***** ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at *************************************** in regards to the issue while the case is being reviewed and researched.

  Customer Answer

  Date: 05/19/2025

   
  I am rejecting this response because:
  I added the form requested

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told I would receive the $400.00 promotion offer if I open the account in the branch office even though I told the banker the offer was for setting the account up online. She assured me I would receive the $400.00 still and now they are telling me I can't because the account was open up in the branch.

  Business Response

  Date: 05/19/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing an account. Please see attached blank authorization form.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Truit took over my mortgage account a few years ago I was a month ahead onmy mortgage in case something happened Well ever since then when i get my statements it always has the wrong month on it It has teh next month I have called many many times and I get the same excuse That it it the systems fault when it puts out bills THis is UNACCEPTABLE I just called again was told give me one ot 2 min and I was on hold for 10 min with someone in the ** because the people outside the ** are of no help I need help with this I cant deal with this any more with these people ADJUST the bill

  Business Response

  Date: 05/16/2025

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan.  Please see attached blank authorization form.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Dispute of Fraudulent Balance Claim Dear Truist Bank Customer Support,I am reaching out to formally dispute an error in the handling of my account. I have direct evidence from the merchant confirming that my account was properly refunded $59.99. However, Truist Bank has failed to credit this refund to my account, has reported me to ***********, and has even threatened legal actionactions that I find both unjust and unacceptable.I am confident that this issue can be resolved fairly and professionally without further escalation. As a consumer, I value ethical and transparent banking practices, and I hope to address this matter through proper channels. To that end, I am submitting this formal dispute and bringing this matter to the attention of the Better Business Bureau (BBB) to facilitate a ************* correct this issue, I respectfully request that Truist Bank:Immediately credit my account with the refunded amount.Remove any negative reporting from *********** regarding this dispute.Cease any further collection actions or legal threats associated with this matter.I strongly prefer to resolve this issue through the BBB rather than pursuing further regulatory or legal action. I trust that Truist Bank values its reputation and will work toward an equitable solution. I have attached evidence from another BBB case in which the merchant has said they refunded me. Please provide a formal response confirming corrective actions as soon as possible.Thank you for your prompt attention to this matter. I appreciate your willingness to address this issue professionally and fairly.Sincerely, ********* ****

  Business Response

  Date: 05/16/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing an account. Please see attached blank authorization form.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LIGHTSTREAM Amount:$68198Date:4/18/2025 Acct#********** Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7). According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.

  Business Response

  Date: 05/16/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about credit reporting on a loan. Please see attached blank authorization form.
  

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns the inaccurate and misleading reporting of my Regional Acceptance *** account ending in ******XXX, dated December 16, 2018, reported by Experian, **********, and Equifax. It is unacceptable for this charge-off to remain on my credit report without proper verification. According to the ****, specifically 15 U.S.C. 1681i, credit reporting agencies and furnishers must ensure all information is accurate, complete, and verifiable. Any derogatory item on my credit file must be supported by original documentation proving its legitimacy. Given the prevalence of data breaches and reporting errors, this account requires a detailed reinvestigation to verify its accuracy.I demand that Regional Acceptance *** and the reporting credit bureaus provide full verification, including original agreements, accurate payment histories, and all supporting evidence used to report this account. Automated checks or database matches do not satisfy legal requirements. If they cannot conclusively prove this accounts accuracy, it must be removed immediately to avoid further unjust damage to my credit. This matter has been escalated to the ************************ (***) and Consumer Financial ***************** (****) to ensure my rights are enforced. Continued inaccurate reporting would be a willful violation under 15 U.S.C. 1681n, with liable parties facing legal consequences.Recent findings by the **** reveal serious concerns regarding Equifaxs failure to conduct proper investigations. In a lawsuit against *******, the **** alleges the company engaged in sham investigations, violating consumer protection laws by not fulfilling its FCRA obligations. Under 15 U.S.C. 1681i(a)(1)(A), Equifax must conduct a reasonable reinvestigation of disputed information within 30 days. Additionally, under 15 U.S.C. 1681(a)(5), any inaccurate, incomplete, or unverifiable information must be promptly deleted or corrected. Failure to comply is a violation of federal law.

  Business Response

  Date: 05/15/2025

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing their  Loan. Please see attached blank authorization form.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30 Truist bank did a freeze on my account. I did everything ask uploaded my documents file police report etc. Everyday since May 9 representative from Truist been given me a different story abt my account. Today is May 15 and I havent had access to my funds in my account for 2 weeks now. All the documents I uploaded Truist bank has now had for 2 weeks.

  Business Response

  Date: 05/15/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing their account. Please see attached blank authorization form.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12 around 3 pm I went to the *********************************** on *****************************. I asked to cash a tax return check from the *** in the amount of $4,804.00. I was told I could get back $1000 but they rest of the money would have to be deposited on hold. I was accessing the outside teller. The lady told me that if I had any questions I would have to come into the building. I parked went inside and asked why the check could not be outright cashed. I was told that since I did not have $4,000 dollars in my own personal account, I was not allowed to cash the check. At no point was I told that once the check was deposited the funds would be available the very next day. I found this out by calling the Truist phone number after leaving the Culpeper location and speaking to a manger. I asked the Culpeper branch manager for something in writing to show the rule explaining why 'they' would not cash the check. The lady got upset with me and would not provide me with any other information. I have had a checking account with ********************** for 20 years and never had any problems. During the event the branch manager put a hold on my account. She did give me all the money left in my account but did not return my driver's license to me. After yet another phone call to Truist, I have now been told that this branch manager has my account "under review". Therefore, I cannot get any help or the block on the account lifted. My personal Truist account is blocked and I was told it was under "internal review". I have had no communication with Truist to be able to get any understanding as to why this is happening.

  Business Response

  Date: 05/15/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing their account. Please see attached blank authorization form.

  Customer Answer

  Date: 05/16/2025

   
  I am rejecting this response because:
  

  I hope this message is read and the form is seen so that my complaint can go forward with resolution. 

  Thank you,

  Business Response

  Date: 05/19/2025

  ******* ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. Crystal can be reached at ******************************************* in regards to the issue while the case is being reviewed and researched.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started a new business, ***********************, and opened a business checking account with **********************. My company completes tax returns for Homeowner's associations and Condo associations. I charge most associations $350 per tax return. Truist held almost all of the deposits since it was a new account. On 5/5/2025 I tried to log into my account online and received a message that my account was on hold and I could not access it. I called Truist to find out what was going on and they told me that due to the quantity of checks being deposited and being for the same amount, they were placing a fraud hold on the account until the remaining checks cleared. I said fine and I understood and would call back. I called back on 5/7/2025 and received the same response and was told the last checks deposited were on hold until 5/9/2025 and to call back after the final deposits cleared. I called Truist again on 5/12/2025 and was told they were still investigating and that the deposits had all cleared and to call back either that afternoon or today, 5/13/2025. I call again today and was told by Truist that they have closed my account. They issued a check for the $100 I transferred into the account when the account was opened but the remaining funds would be held by Truist. They bank will not give me a date as to when the funds will be released or even if the funds will be released. None of the deposits I made have been returned as a stop payment or been reported as fraud by my clients. I have copies of every check that was deposited along with copies of all the checks stubs. I also have copies of every tax return completed by my company and sent to the *** and all of the deposits correspond to those tax returns that were completed. Every check submitted for deposit was a valid transaction.

  Business Response

  Date: 05/14/2025

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Fraud on their DDA.  Please see attached blank authorization form.