Business Profile

Bank

Truist Bank

Headquarters

Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,008 total complaints in the last 3 years.
1,230 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I a not liable for this debt with Truist Bank, I do not have a contract with Truist Bank, they did not provide me with contract as requested
Business Response
Date: 05/09/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about servicing on their Loan. Please see attached blank authorization form.
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I tried to zelle a business money for a granite counter top and installation that I had done. When I zelle the money it was immediately put on hold and I received a message to call the bank to verify the transaction. I was asked a series of personal information questions and then I was asked to provide my phone number to receive a text message. I will say I have had the same phone number for over 20 years. I was then put on hold for a few minutes and when they *** came back I was told that I have to go to a Truist Branch to fix the issue and and that my bank account had been locked. Here is my Issue I live in *******, ** and the closest Truist branch to me is in ***********, *****. Which is about 15 hours away. I was told there is nothing I could do except go do a branch, to get access to my bank account and my money. I explained to her that would be impossible due to being so far away from a branch. I asked to speak to a supervisor and after waiting on hold for about 10 minutes I was told that there is no way for me to get access to my account without this, and that my phone number did not match. Again, this is the same phone number I have had and it also matches my information on file with Truist. I want to know how can Truist legally withhold me access to my account and DEMAND that I travel to Branch to get access. This is ridiculous as I would expect that many clients hold accounts in states that do not have access to a branch. I would like someone from the executive office call me and explain to me what I am supposed to do to get access to my account. I also am on my Mothers account and help her with paying her bills online and now do not have access to those accounts either. How am I supposed to pay my bills, Manage my mother;s bills? I would expect a call within ********************************************************************************************************************************************* drive half way across the country
Business Response
Date: 05/09/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their DDA. Please see attached blank authorization form.
Customer Answer
Date: 05/13/2025

I am rejecting this response because:
See attached authorization form
Business Response
Date: 05/13/2025
***** ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. The client was previously responded to via an acknowledgement email that ***** can be reached at *************************************** in regards to their issue while their case is being reviewed and researched.
Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:05/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used the Branch banking account for a while and decided to go to another bank. At Branch you have to submit a request for your bank account to be closed so I did that in 2023 and continued to send emails to try n get my account closed. When I'd call the phone number on ******, they'd leave you on hold the whole time. I am just tired of receiving account update emails every month when I don't even use it anymore so I am just trying to get the account closed, an email stating it has been closed and to never be contacted again.
Business Response
Date: 05/08/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about closing an account. Please see attached blank authorization form.
Customer Answer
Date: 05/09/2025

I am rejecting this response because:
It's not the correct bank company that I was talking about. The Bank is Branch banking app online. Please contact the correct bank.
Initial Complaint
Date:05/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this Debt With TRUIST BANK, I do not have contract with the collection agency, They did not provide me the contract as I requested .
Business Response
Date: 05/08/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about credit reporting on an account. Please see attached blank authorization form.
Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 26, 2025 a dear friend ******* ****** wrote me a check for $2,000 to assist with some past due bills. That same evening I used my Truist mobile app to deposit the check. The next day I received notification from the fraud department and contacted them. They asked me a series of questions and advised to give them a few days to review. The next week they hey completely closed my account with out warning and have still not released my $2,000. Today is May 7th! I have called them tirelessly just to be told the analyst is reviewing it and they suspect the funds will be returned. The funds have been taken out of my friends account for well over a month now and absolutely will not be returned. They are demanding a letter from *************** on a letterhead that states the check wont be returned; however *************** advised they do not provide this type of verification and Truist is attempting to steal my money. I dont have the funds to obtain a lawyer to handle this nor do I feel its fair for me to do so. Please assist me with this matter.
Business Response
Date: 05/08/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about closing an account. Please see attached blank authorization form.
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:I am filing this complaint against Regional Acceptance for their failure to respond to multiple requests to file a ************* claim after my vehicle was totaled. Despite my long history with the company and documented efforts to contact them, they failed to act, forcing me to file the claim myself and endure unnecessary delays and stress.Complaint Details:My vehicle was declared a total loss by my insurance provider after an accident on 03/12/2025. I had *** insurance through my loan agreement with Regional Acceptance. I attempted to notify them and requested that they initiate the *** claim process by submitting a message via their online portal and an email as well. I have screenshots to verify these attempts.When I received no response, I called the customer ********************** number I had used for the past 56 years, only to find that the hours had changed without notice to 9 a.m. to 12 p.m., with only self-service options available. I was unable to speak to a live representative.After searching the companys website, I eventually found an alternate phone number for customer **********************. When I finally got through, I was told they had not received any messages and claimed they respond when they can. This is not an acceptable standard of service for a financial institution handling serious matters like *** claims.Due to their negligence and lack of communication, I was forced to file the ************* claim myself on 05/07/2025. The delay in processing may have affected my loan status and has caused significant stress and wasted time.
Business Response
Date: 05/07/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing a loan. Please see attached blank authorization form.
Initial Complaint
Date:05/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Truist bought the bank I was using a few years ago. Since the transition there are NEVER enough tellers working. Im tired of waiting ********************************************************* Its always 4,5,6 people in line . 1 or sometimes 2 tellers just isnt enough. The tellers are working as fast as they can, its an upper management problem, not a teller problem. I have several accounts there but the next time I have to wait that long I will be transferring all of them to someone who isnt so cheap. I use the ************** branch in ********* Tn. You do have excellent tellers there, you just need more of them to handle the volume, I truly hope this gets results because I really like everything else about your operation, thanks for reading
Business Response
Date: 05/07/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing. Please see attached blank authorization form.
Customer Answer
Date: 05/11/2025

I am rejecting this response because:
Im not sure how bbb got involved in this,, Im simply trying to get better service at my Truist bank.. its not a bbb problem, its a poor management problem.
Business Response
Date: 05/12/2025
***** **** is in receipt of the rejection and will provide a response no later than 15 calendar days. Faith can be reached at *************************************
Initial Complaint
Date:05/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a business account with ********************** last year in November. I had a direct deposit made in March and they froze my account stating that they were going to investigate the deposit and if the money remains they would grant me access to my account again. They were suppose to contact me April 11th. 2025. I am yet waiting for the communication. I called today, May 6th and the account is still froze all while my business is taking major loses due to their negligence.
Business Response
Date: 05/07/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about closing an account. Please see attached blank authorization form.
Customer Answer
Date: 05/07/2025

I am rejecting this response because:
I will not be signing a third party authorization form, however I will be expecting a for of communication within the next 15 business days.
Business Response
Date: 05/07/2025
******* ******* is in receipt of the rejection and will provide a response no later than 15 calendar days. ******* can be reached at ****************************************** in regards to the issue while the case is being reviewed and researched.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a deposit with truist bank from **************** business with my name instead of the business name. Trusit fraud department listed it as fraud but they never gave me my money back when it was deposited. **************** knows that it was deposited by Truist. The check had a different business name than what I was trying to deposit. I didn't know you could deposit a different business name in an another bank account because I own both businesses. I fell like Truist stole my money and never returned the so called fraud money back to **************** and reported the check stolen.
Business Response
Date: 05/07/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing an account. Please see attached blank authorization form.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Violation of 15 U.S.C. 1681i(a)(5)(B)(ii): After disputing inaccurate information on my credit report, the credit reporting agency did not properly notify me that the disputed item was verified or reinserted. This constitutes noncompliance with proper reinvestigation and notice obligations. 2. Violation of 15 U.S.C. 1681s2(b): The information furnisher failed to properly investigate and correct inaccurate account information after receiving notice from a consumer reporting agency. This clearly breaches their duty to ensure accuracy and conduct reasonable investigation upon dispute. 3. Violation of 15 U.S.C. 1692g(a): A debt collector failed to provide a legally required written validation notice within 5 days of initial communication. The notice did not include required elements such as the amount of the debt, the creditor's name, and the right to dispute within 30 days. 3. **Details of the Issue I formally disputed inaccurate or unverifiable account(s) 4/18/2025 with the appropriate entity/entities. Despite this: - The items were either reinserted without proper notification; - The furnishers failed to correct or delete inaccurate data; - The debt collector did not respond with proper validation or failed to send a validation notice at all. These actions are in violation of my consumer rights under **** and FDCPA. 4. **Resolution Requested I respectfully request the **** to investigate these violations and require the responsible party to: - Permanently delete all unverifiable or inaccurate information; - Provide written confirmation of deletions and investigation results; - Cease collection efforts for any unverifiable debts; - Ensure full compliance with FCRA and FDCPA provisions; - Provide any penalties or remedial actions deemed necessary.
Business Response
Date: 05/07/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about credit reporting on an account. Please see attached blank authorization form.

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Truist Bank is BBB Accredited.