Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Car Wash has 242 locations, listed below.

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  Take 5 Car Wash

  440 S Church St Ste 700 Charlotte, NC 28202

• 

  Take 5 Car Wash

  1015 Concord Pkwy N Concord, NC 28027-5923

• 

  Take 5 Car Wash

  2800 Cleveland Road Wooster, OH 44691

• 

  Take 5 Car Wash

  1831 S 3rd St Terre Haute, IN 47802-1919

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  Take 5 Car Wash

  515 E Southway Blvd Kokomo, IN 46902-3821

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6 my husband and I paid $27 to take the truck for a one time wash at the ******, ** location. We noticed while going through the wash the equipment was not working. Went in the office to mention it and was told they already know it's not working. They would give me something for a free car wash but needed my receipt. When I took the receipt in there was another person there that said we were welcome to go through the wash now, but they do not give refunds or free car washes for another day. What good is going through it again when it's not working. We were not the only ones complaining. The only other solution offered was to come back in the morning and talk to the manager ourselves. But, we both work during the day. The employee said he had already talked to the manager and was not permitted to give refund or a car wash for another day. When I asked for a phone number to call I was told to leave the premises or he would call the police. Originally we were fine with another car wash, but at this time we want a refund.

  Business Response

  Date: 07/08/2025

  Hi ****
   
  Thank you for contacting The Take 5 Car Wash ************* Team. My name is Say and it's my pleasure to help you today.
   
  I am sorry for the unsatisfactory experience you had at one of our location.
   
  I would be happy to process a refund for the amount of $27.00. Unfortunately, your credit card cannot be used for this refund because it is not on file.
   
  We have two options for you to receive your refund:
   
  If you would like the refund deposited directly into your account, we need the Information below. 
   
  1. A Voided check copy showing your name and bank account info.   (Best Option)
   
  2. An ACH document from your bank showing the account information and your name. 
   
  3. The below Information 
   
        ACH Deposit information
   
        Bank Name:
   
        Bank Address:
   
        Bank account holder name: (payment must be issued to this person)
   
        Bank ABA routing number:
   
        Bank account number:
   
  This process takes 3-10 business days.
   
  OR
  
  If you would like a check instead, we will need your full name and mailing address. This process takes 4-6 weeks. 
   
  It is our pleasure to serve you,

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went back today ( havent been there since they damaged one of my vehicles and never called me back when I took images and filed a complaint about it . This was a very costly repair !!!!Today they took my membership badge out of my hand when it wouldnt open the gate and ripped the sticker off and told me to put it on my windshield !!! I told them I was not allowed to put anything on my windshield as this car was my late father in laws . Then he took the sticker and folded it in half in front of me . Told me there were new policies and now when I come through the wash each time I have to give them my name to look up ( or I can just cancel my membership ) he was rude to me and didnt care if I canceled . He even said it more than once or you can just cancel well thank you I will!! There are 5 car washes close but but i was trying to stay loyal .

  Business Response

  Date: 07/01/2025

  The membership 91685+193495 has been canceled. Per our terms and conditions, the RFID must be in the windshield to participate in the Unlimited program. RFID Tags must be applied to the front windshield of the registered vehicle and must remain on the front windshield during your membership.

  Thank you.

   

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved to ****** July 2023. Shortly after moving here I purchased and subscription for take 5 car wash. Within a week I noticed the wash wasnt good and sought for another car wash. I found a better one and promptly cancelled my take 5 account. Almost two years later I realized they had been charging me all this time. When I contacted them to conceal and receive the refund for the years they charged me they refused to reimburse except for one month. I would like a full refund as it easily proven I didnt use the car wash once during all that time. I had been informed by email that it had been canceled but it actually wasnt. Thank you.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/25 I took my vehicle in for a car wash, (I bought a monthly membership in July of 2021 after I purchased a new ******* Palisade). As the attendant was ushering me onto the conveyer belt, I noticed that the machines were not moving (i.e. the wipers, scrubbers, etc. were all hanging limp in the air). Also, no water was being sprayed onto my vehicle. I began honking my horn as the conveyer belt continued to carry me through the normal path, however by the time the attendants stopped the conveyer belt, a large cluster of wipers were already resting on my hood and windshield.The attendant who came out to assist asked me to reverse my vehicle on the conveyer belt, which I did, and then she told me to stop (abruptly), which I did. The attendant then decided to have me move through the wash and circle back around to get a full wash as they had fixed the issue. This is when I saw the damage to my hood. I filled out the incident report form and was assured that someone would call me later that day to discuss the process by which I would be made whole (repair the hood damage to the side of my vehicle). No one called so I called and left a voicemail at the car wash about a week later. Nothing back so I called corporate and was again assured that someone would call me back. Nothing. I filled out an online complaint with their corporate office. A representative named "***" responded to my complaint by telling me that all claims are handled onsite at the carwash and that I would have to return to the car wash to see about the progress. I replied and let "***" know that I had already done this and that the associates working at that particular carwash (****** and HWY 100 in **********) were completely non-responsive. I returned to the car wash 3 times and have left multiple voicemails and a physical, hand-delivered note for the manager. I have been told that the manager is not in and has been on vacation. It is now 6/21/2025. Nothing.

  Business Response

  Date: 06/23/2025

  Hi Ryan,
  
  Your damage claim was recently approved. Damage claims are handled by our third-party damage claim processor, Fleet Response.
  
  Fleet Response will contact you within the 24-48 hours after they receive your damage claim submission.
  
  Thank you.
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute your claim that the damage to my vehiclespecifically, multiple scratches to the hoodwas not caused by your mechanical car wash. These scratches were not present before I entered your facility on 6/1/25, and they are consistent with contact from mechanical components, such as the brush rollers coming down onto the hood within your automated system. There is no logical reason except for this type of damage due to the consistent similar characteristic (width and depth, etc.) scratches found throughout the hood.I have attached clear photos documenting the damage. I respectfully request that you either:Initiate a claim through your insurance carrier, or reimburse the cost of repair to resolve this matter promptly.

  Business Response

  Date: 07/10/2025

  We appreciate the opportunity to respond to the customer's concerns regarding alleged scratches to their vehicles hood after visiting our car wash.
  

  At Take 5 Car Wash, we take vehicle safety and customer satisfaction very seriously. Upon receiving the complaint, we conducted a thorough review, including examining our surveillance footage, maintenance logs, and speaking with our on-site team.
  

  Based on this investigation, we found no indication of malfunction or irregularities with the wash equipment on the date in question. Additionally, the location and pattern of the reported scratches are inconsistent with the rotation, alignment, and reach of our wash brushes. Our equipment is designed and calibrated to minimize contact pressure and avoid any surface damage when properly used.
  

  Furthermore, no other similar complaints were reported that day or in the surrounding time frame, and our brushes are made of soft, foam-like material that is regularly maintained and inspected to prevent any abrasive contact.
  As a result, we must respectfully deny liability for the damages claimed. Thank you for allowing us the chance to address this concern.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The link in the email was invalid. Upon showing email for the $27 Unlimited Wash I was given the lesser Wash of $22. Manager ****** ******** told me I was not given the full price even though he was aware I paid for The higher priced wash. All of the phone numbers he gave me for customer support either were invalid or directs me back to the web site. He told me this is a common practice at his establishment. I believe it is a dishonest business practice.

  Business Response

  Date: 06/18/2025

  Hi Spring
  
  I have submitted a refund check request to be sent to your mailing address for $27.00 to our *************************** for processing. Please note the check will be from Boing US HoldCo and not Take 5 Carwash. 
  
  It is our pleasure to serve you,

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 I used the Take 5 Car wash at ****************************************. The car wash attendant took my credit card and said that he would give me unlimited washes for the month since it was the same price as one wash due to a promotion they were doing. One month later I saw a charge from them appear on my credit card and at that moment I realized they were using my card for recurring payments. I reached out to Take 5 to notify them that I wanted to opt out of any recurring payments or memberships etc and on Nov 3rd received a confirmation email stating that my membership was successfully canceled. I have just recently found out through a review of my credit card bills that Take 5 has continued to bill me $22 a month (November 2024 to present) despite my having canceled my membership. I have not used their car wash since my original visit in September of 2024. This has resulted in $176 of fraudulent charges that I would like to have reimbursed by the company. I would also like to make sure that my credit card information is erased from their systems to make sure that they cannot make additional fraudulent charges.

  Business Response

  Date: 06/23/2025

  Hi Clayton,
   
  Your Monthly Unlimited Membership 40731+841303 has been disabled, and your credit card will no longer be charged for renewal. A refund of $176.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

  Thank you!

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the time period of February, March. April. I was double charged for a si gle membership somehow or another. So I go into the store a month ago to figure out why they took over 65 dollars from my account. Explains someone opened up two accounts for me. I had an employee cancel out both accounts, with a customer service number to report the issue to. ************* reaches out confirms the accounts are closed sends me a refund. Now a month later at 5:22 am this morning. Here is take 5 car wash trying ti take money from my account t yet again!! After in person closed accounts, customer service sending the refund and closed out my account. How is my account still trying to be charged! This is illegal and I surly have all the proof to show statements I gave with the charge, over charge and refund!! Help !!!

  Business Response

  Date: 06/24/2025

  Hi Jenna,
  

  Thank you for contacting the Take 5 Car Wash Customer Care Team.

  Your initial inquiry request was in regards to a double billing issue.

  A duplicate Unlimited Wash Membership was terminated and a refund was processed for the double billing.

  The other membership remained active as there was no request to cancel both memberships as we only addressed the double billing, per your request.

  The second membership has since been terminated, per a second request submitted by you.

  No refund will be issued for the second membership as it was terminated before a successful renewal charge was posted.

  It is our pleasure to serve you,

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/2025 while at the **** location the passenger mirror on my truck was broken off by one of the brushes in the car wash. The company denied my claim and refused to provide a detailed explanation of the reason or evidence for the denial. They ghosted me when I requested a contact to escalate the claim. I tried to contact the corporate office via the website submission form with no response. The denial claimed that they are not responsible for loose or weathered parts. The mirror was in good condition and not loose. The brush on that side of the vehicle was pressing very hard against the vehicle.

  Business Response

  Date: 06/16/2025

  Hi Dusty,
   
  We conducted a comprehensive investigation regarding your claim. This process involved a meticulous review of all relevant evidence and documents, an examination of camera footage, and an inspection of the equipment within the tunnel.
   
  The results of this investigation indicate that the car wash is not responsible for the damage you reported. Your claim has been denied, and this decision remains the official position of the company.
   
  Thank you for your time.

  Customer Answer

  Date: 06/16/2025

   
  I am rejecting this response because: If you look over the ****** reviews you will see that there is at least one additional review showing the exact same damage on a different vehicle during the same time period. I am aware of the state of my vehicle and was in the vehicle at the time of the incident. The brush was pressing very hard against that side of the vehicle. I could easily understand if this was a trim piece, but ripping a mirror off of a vehicle is a different story. I also tried to discuss this with the business and get no response. When I questioned and requested details or even a copy of the video I get nowhere. This business is conducting poor business practices. I will never use them again. I may take the business to small claims court out of pure principle and we can let a judge decide.  
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened on April 12, 2025 between ************** husband and I went through the automated car wash at Take 5 Car Wash in *******, Sc, Saturday evening. When we pulled up the Manager ******* sprayed our car halfway but got distracted by another customer coming up and asking him a question. While in the car wash something happened that lifted our truck off the track and we beep the horn, they stopped the car wash but we did not realize what happened. ******* the manager comes and checks on us and everything seemed fine. Once we get to the end ******* comes out and hands us our antenna and says sorry. We pulled off, not thinking too much about it and went to a dinner that we were on the way to. Once we got to our dinner I checked the truck and I have a HUGE hole in my front passenger fender from where my whole antenna was ripped out of my truck. By this time the car wash was already closed so we went up there the next day and talked to *******. He did remember us and apologized for what happened. Filed out a complaint form and we have yet to hear anything from them. We have tried multiple times to contact someone about it with no response. We have been a member for quite some time and would appreciate a response. Please reach out so we can get this resolved.

  Business Response

  Date: 06/16/2025

  Hi ******,
   
  We have informed the Site Manager that you would like a status update on your claim. You should hear right away from them.
   
  All damage claims are handled through the Site Manager. 
   
  Please contact the car wash Site Manager for further information on your claim through email: **********************************************************
   
  We value you as a customer and would like to make sure that we take care of any issues caused by our car wash. 
   
  All the best,