Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

681 total complaints in the last 3 years.
225 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec12 2024 received letter stating cancellation letter processed ! Never used in November 2024 December 2024 though May 2025 Received charges for those 6 months Total of $154.00 on charge statement Went to Bellfountaine car wash on April ***** Manager not in! April 30 talked to someone also May 5. May 13. May19. They all said they would CHECK INTO IT! Got text back from **** stating I Im not entitled to refund for those past months! That is bulls-! You can pull up my past calls and they all said we will FOLLOW UP! Got my May charge statement and there was another 22 dollar charge!! Total now for 6 months $154.00 This all I want and deserve! Should have checked reviews before and saw where there have been more that have got scammed just like me! The UNSUBBY charge of $16.95 you can keep! Also called937-519-3187 talked to **** She saw all the times I have called! She was nice and she is going to FOLLOW UP AGAIN!! ALL I WANT IS $154.00 and I will go away. My money that you have! Also get me off of your monthly charge of $22 dollars! Please FOLLOW UP hope it works this time!!! My wife wants me to call *** ****** / **** ***** Hope I dont have to go this far!!!
Business Response
Date: 06/04/2025
Hi *******,
We do not have any record of your membership cancellation. To clarify, we are not associated with Unsubby, nor did we receive any cancellation request from them. Do you happen to have the email you received from Unsubby?

I'm really sorry to hear about the charges; that must have been frustrating. Just so you know, we don't charge folks for canceling their membership. If you ever need to cancel again, feel free to get in touch directly, and we'll sort it out for you!

Thanks so much!
Initial Complaint
Date:05/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** never purchased a monthly membership. Ive only ever done single washes. I was in the hospital 4/22 when my wife discovered another charge from the car wash. We went to the location to inquire and were told we did not have a membership associated to our card and none of the charges were recurring, they were all single washes. They couldnt refund even the last one despite knowing it wasnt possible I had done a car wash that day. They told me I had to dispute through my bank. I called the bank and was told it was a recurring charge , but the company themselves said we didnt have a recurring account. I dont have a fast pass # and the price doesnt match, but now Im noticing several charges in different months. Something fraudulent is occurring here. I had to cancel my debit card on top of just having a major health issue. There is something very wrong about this, and nobody can give me straight answers. I want a refund for services never rendered by me. I also always have my card in my possession, but your manager never even apologized much less offered a solution. Even for the most recent 4/22/25 charge. I will never return, this place has no idea what theyre doing and will happily take your money but apparently cant refund you so be prepared to cancel your card to get any sort of resolution.
Business Response
Date: 05/27/2025
Hi *****,

Your Monthly Unlimited Memberships A-W5MPHB3 and 92297+824064 have been disabled and your credit card will no longer be charged for renewal. A refund of $189.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

Thank you,
Initial Complaint
Date:05/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September, 26 of 2024, my wife used the Take 5 Car Wash and paid for a $17 wash. These car washes have electronic screens to select what type of service you would like and to pay for the transaction. Lately, they have had attendants there to "help" by having you tell them what you would like, and the attendant selecting the options on the screen for you. Fast forward to May, 2025 and we notice on our credit card bill a charge of $17 in April. We knew we had not been to the car wash recently so we looked back and ultimately found out we had been charged $17 monthly ever since that September visit. We absolutely did not agree to, nor were we informed in any way, verbally or in writing, any kind of recurring service or charge. It seems that the attendant just signed us up for this without our consent. When we called the company to cancel and complain, they were only willing to refund us for two of the seven charges. It's worth noting we had not used that car wash once since that initial time in September. Its also worth noting that when we told family members about this experience, one of them found out the same thing had been done to them. It seems to me that these attendants are encouraged to sign people up for this monthly service and that some of them have been doing so fraudulently. Not counting the initial wash we received, and the $34 they have refunded us, we are still owed $85 from fraudulent charges.
Business Response
Date: 06/03/2025
Hi *****,
We have ******** phone number and email, which means she agreed to share them with us for the membership. We always want to support you in line with our Membership Terms & Conditions, which every member receives whether it's on the screen or a paper receipt. If there's ever any issue with your account, it's important to let **************** know as soon as possible, and we offer a bunch of easy ways to reach out: via text, email, or chat on any of our websites. While we can't refund prior months if we weren't aware of a problem, and not using the service doesn't qualify for a refund, we've gone ahead and provided a two-month refund of $34 as a kind gesture on May 22, 2025.

Full Terms and Conditions may be found at: ********************************************************************;
Thank you,
Customer Answer
Date: 06/04/2025

I am rejecting this response because:
Even assuming you received my wife's contact information directly from her, and not the myriad of other ways that could have been tracked down, it is absurd to assert that means she agreed to any kind of monthly service. At best, the attendant asked her for her phone number and email address and she gave it to them, a very common practice for vendors for contact and promotional purposes. There was never any kind of explanation that she was signing up for an ongoing service. There were never any terms presented to her, electronically or otherwise. If there were any terms presented on the screen, she had no opportunity to review or even see them as the attendant was in front of the screen and quickly selected all of the options. She assumed the attendant was processing a transaction for what she asked for, a single car wash. Just how you trust anyone you give your payment info to only charge you what you ask for. Clearly though, this business can not be trusted to act in good faith and has been conducting deceptive business practices. I can understand if this was the unsanctioned action of a rogue employee but if that is the case, they should be willing to offer a full refund. Instead, their defense of this implies this is just a shady and deceptive strategy to scam people. As I mentioned, this exact situation happened to my father at this same location. The two month refund is better than nothing, but stealing some of my money instead of all of it is not much consolation. I know I have little recourse in actually getting a full refund but I at least want some kind of record with the BBB so the public can be aware of this companys shady business practices.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently discovered that Take 5 Car Wash at ****************************************************************************, has been double-charging my credit card every month since they bought the business from Speedy Shine. I have contacted the company by phone, sent several emails, and spoken to employees in person at the location. I have spoken to customer service ***** assistant managers, employees, and bots who have all told me they will get back to me. The email bot requested information regarding the location, dates of charges, credit card #, customer #, etc. I provided all the information they requested twice now. No one has contacted me or offered any kind of resolution. This is a National franchise that is ripping off its customers and doesn't seem to care. One monthly charge is for $19.00 and the other one is for *****. I would like the overcharge refunded to me. I'm not sure of the exact amount. Take 5 should have access to their billing charges, but I will go to my bank and see if they can help me determine the amount. It shows up on my statements as far back as I can see.
Business Response
Date: 05/22/2025
Greetings a full refund has been issued
Customer Answer
Date: 05/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was damaged in the car wash. A factory part was detached from the vehicle. I filed a damage claim with the company which was denied due to my "vehicle being over 10 years old" *********** has many warnings regarding aftermarket parts and racks, but nowhere does it state that a vehicle over 10 years old may be damaged at no fault of the company. All I am asking for is that my vehicle is repaired to the condition it was in before I entered the car wash. There was no damage to my vehicle before this event and there is no reason to expect that a 10 year old vehicle would be damaged from simply going through a car wash.
Business Response
Date: 05/22/2025
Greetings this claim has been administered by our ************************ and the determination follows. All determinations are finaal;
Take 5 Damage Claim Team H

Apr 25 4:03 pm
***** *****
2011 GMC ****** 3500
VIN *****************
4/14/25

This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #*** has reached the Take 5 **************************** Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash.
The facts of this claims denial are as follows:

After a thorough review, there was no evidence of any equipment malfunction at the time of your visit as our brushes and equipment were in a proper position and were all operating at proper speed and pressure. Our blowers also were working correctly and do not cause vehicle parts to come off unless a part is already loose and ready to come off.
Vehicles 10 years and older also tend to have wear and tear, which causes parts to weather and weaken, which is considered pre-existing damage.

We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.

Thanks,
Take 5 Damage Claims
Customer Answer
Date: 05/23/2025

I am rejecting this response because:
My initial statement regarding the lack of disclaimer for vehicles 10 years or older still stands. There was no warning from Take5 that a vehicle that is 10 years old is subject to damage not covered by Take5. There are signs regarding aftermarket parts, racks, antennas, etc., but nothing regarding a vehicle over 10 years.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March *******, I went to Take 5 car wash for a single wash. The attendant was very nice and touched my order into the screen. She then said, You can wash your car again this month for $22. I agreed. April 12th, I am charged $22 by Take 5, and again on May 12. There are no phone numbers, so I went to the car wash for an explanation. I was informed that I agreed to a recurring charge. I did not. This recurring charge was never explained to me, I never touched the screen to accept, I was never given an opportunity to read any type of disclosure. One of the managers agreed to cancel my subscription but not to give me a refund. They are not allowed to process refunds. As I was leaving, one of the workers said, THIS HAPPENS ALL THE TIME. I am requesting a refund of the full $44, and a stop to this deceptive, misleading, fraudulent practice. Obviously, I am not the only person this has happened to. It may be only $22, or $44, but how many times has this happened.
Business Response
Date: 05/30/2025
Hello,
Your Monthly Unlimited Membership 60002+360107 has been disabled, and your credit card will no longer be charged for renewal. A refund of $44.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
Thank you,
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12, I took my pickup through Take 5 car wash in ********, IN. I had a "membership" for washes. While going through the carwash, one of the brushes ripped off the mirror on the passenger side of my vehicle. I immediately reported it to the person who identified herself as "in charge." She filled out an incident report, gave me a copy, said I should hear from the company "in a few weeks because they're very busy." I never heard from the company. Called a couple of time. One time I spoke with an *** who said he was "manager on duty." He claimed he found the record in their system, and there was a notation that the main office needed more information which no one had yet provided because they had not been properly trained. He said I would hear back by the end of the week. That also didn't happen. The following week I went to the carwash, spoke to a woman who said she was the manager. She claimed no one knew anything, she was new, the owner was new, the district manager was new. She copied the report, and took more photos. She said they'd look into it, and told me I was lucky I had the report because that was illegal. I challenged her statement, and she said it's illegal for them to give me a copy of the report. I stated I would not have left without some report from the business at the time of the damage. She said I would have waited for a long time until they called the police to arrest me. That was one week ago today, and still no contact from the company. This is outrageous. I have now filed this claim with my auto insurance, which I should not have had to do.
Business Response
Date: 05/22/2025
Hi ****,

I apologize for the damage to your vehicle. I have forwarded your information to the District Manager Destiny to address and contact you

We value you as a customer and would like to make sure that we take care of any issues caused by our car wash.

All the best,
The District Manager handles all Damage Claims
Customer Answer
Date: 05/25/2025

I am rejecting this response because: I have been told that the complaint was being referred to the District Manager 3 times prior to filing my complaint with the BBB, including my in-person visit again to the carwash a week prior to filing the complaint. It is now 5/25, more than 2 months since the damage occurred, and I have received no contact from the District Manager despite my phone number email being available to this person. A promise of a referral is not a resolution to the damage.
Initial Complaint
Date:05/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got charged a fraudulent charge from this company. I was on a membership with them and they cancelled it but decided to charge me $22 today. They owe me a refund. I didnt even go to the car wash yesterday so Im not sure how they suddenly charged me $22. Give me my money back.
Business Response
Date: 05/27/2025
Hi ******

Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today.

Unlimited Wash Membership CXI5117 has been disabled and your credit card will no longer be charged for renewal.

A refund of $22.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

It is our pleasure to serve you,
Customer Answer
Date: 05/28/2025

I am rejecting this response because: I was charged twice not once.

Business Response
Date: 05/30/2025
Hi ******

Unlimited Wash Membership CXI5117 has been disabled and your credit card will no longer be charged for renewal.

Another refund of $22.00, totaling $44.00, has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

It is our pleasure to serve you,
Initial Complaint
Date:05/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've now been charged a THIRD time. I'm now having to go through the BBB to try to get my money back. This company is disgraceful and I will make sure to tell EVERYONE I know!I AGAIN, request a refund of now 3 months of a $22 membership that has been used only once, and that ONE time my vehicle was damaged. This company makes it impossible to reach anyone by chat, email, and especially by phone. Only a business that doesn't care about its customers behaves this way. I have emailed multiple times, to which I received a response, asking me about my membership information. I had already provided and did yet again provide my information in the contact form on the company web page. Zero response since.
Business Response
Date: 05/22/2025
****

Monday 12:00 pm
Hi *******
Thank you for contacting the Take 5 Car Wash ************* Team. My name is **** and it would be my pleasure to help you today!

Your Monthly Unlimited Membership A-T9NW6M9 has been disabled and your credit card will no longer be charged for renewal. A refund of $44.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement. Please see the receipt below. (attached)

It is our pleasure to serve you,
$44.00 covers the last 2 payments. The other $22.00 requested covers the wash she received
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This carwash ripped off the trim on the back of my car. The replacement cost is $1909. I have tried to get in touch with the corporate office numerous times with no result. I have left voice mail. I was told the corporate office would contact me within ***** hours. They did not. It has now been almost 2 weeks and no resolution. I want the corporation to reimburse me for the cost of repair to my car.
Business Response
Date: 05/27/2025
******* ****,

2020 ***** RX350

VIN *****************

5.7.25

This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #*** has reached the Take 5 **************************** Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash.
The facts of this claims denial are as follows:

After further review, there was no equipment failure or employee error therefore, we are unable to accept liability of this damage. We are not responsible for loose or weathered parts when our equipment operated normally.

We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.

Thanks,
Take 5 Damage Claims
Customer Answer
Date: 05/27/2025

I am rejecting this response because:
Their equipment blew off a perfectly good trim piece. Their equipment might have been operating normally, yet something abnormal occurred.
to take no responsibility or liability for this incident is the height of incompetence and is totally unprofessional. I have heard other stories about Take 5 blowing off all claims, so I am not surprised.
Business Response
Date: 06/09/2025
******* ****,

2020 ***** RX350

VIN *****************

5.7.25

This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #*** has reached the Take 5 **************************** Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash.
The facts of this claims denial are as follows:

After further review, there was no equipment failure or employee error therefore, we are unable to accept liability of this damage. We are not responsible for loose or weathered parts when our equipment operated normally.

We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.

Thanks,
Take 5 Damage Claims
Customer Answer
Date: 06/09/2025

I am rejecting this response because

My car has only ****** miles on it, so the part is obviously not damaged or weathered.

Take 5 has a history of rejecting claims for damage they incurred.

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Take 5 Car Wash is NOT a BBB Accredited Business.