Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

681 total complaints in the last 3 years.
225 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On this past Saturday I was getting my truck washed when the track stopped moving and the water stopped pumping, the brushes continued to brush my truck resulting in thousands of scratches down the side of my truck. I pulled out of the car wash and showed the damage to an attendant. She took pictures and took a report and told me I would be gotten ahold of the following Monday. No one has called,emailed me and or will answer the phone. I talked to the manager and she said she didn't know what to tell me because she doesn't handle issues like this.
Business Response
Date: 10/28/2023
I have informed ********************* that his claim has been submitted. We have a third party who investigate the claim and contact the customer. This process can take up to a few weeks. After the initial report and pictures taken by onsite management and it is submitted the site no longer has contact with the customer. I have already informed *** about this on Thursday October 26th at 9:46 am.
Customer Answer
Date: 11/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
That does not seem fair to the customer/complaints to damage their property and the tell me it's our of your hands now and I just have to wait for a third party to contact me. Can I have their contact information at least?
Regards,

*********************
Customer Answer
Date: 11/03/2023

I am rejecting this response because:

Date Sent: 11/3/2023 9:10:14 AM
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
That does not seem fair to the customer/complaints to damage their property and the tell me it's our of your hands now and I just have to wait for a third party to contact me. Can I have their contact information at least?
Regards,

*********************
Initial Complaint
Date:11/03/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Take 5 Car Wash signed me up for a membership without my knowledge. They have been charging my account $39.99 for the last three months. I called in early July for a refund and haven't received a follow up. Nobody answers their customer service numbers. This seems to be a recurring theme from the ****** reviews.
Business Response
Date: 08/22/2023
Good Evening Jasmine,
This is in reference to ************************************, I have since canceled his membership. I have now also put in a ticket from my desk to get the customer he is asking for. I spoke to customer and told him i would put in a ticket with Take 5
thank you ,
*** *******************

Customer Answer
Date: 08/26/2023

Complaint: 20399392

I am rejecting this response because: I haven't received a refund from Take 5 Car Wash. I will consider the matter closed when I receive one.

Sincerely,

*********************
Customer Answer
Date: 10/03/2023
I would like an update. I still have not received a refund from the business.
Business Response
Date: 11/06/2023
Hi ******,

A refund of $159.96 has been issued via ACH payment. Please allow **** days for the refund to post.
Customer Answer
Date: 11/08/2023

I am rejecting this response because:
I will consider this matter closed when I receive the refund.
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been waiting for a response since March of this year concerning damage to my car from Take 5 Car Wash, ********, *******. Based on information obtained from *************************, the current manager at the car wash, on March 23, 2023, at 5:25 PM I went through the wash, they have tape. As a matter of habit Id usually fill up at the gas station across the street and dry the windows. As usual I was drying my windows when I noticed that the trim on the right windshield pillar was damaged. It was immediately noticeable, and I knew there was no damage there before. The trim was pulled away from the vehicle and was obviously due to being pulled loose by the brushes. I went back to the car wash and explained what I discovered. The manager at the time took photos of the damage and filled out the paperwork to send in. After not hearing anything for months I stopped back at the car wash. The Manager told me he had not heard anything from Corporate. So, I began checking back in periodically. I was not washing my vehicle regularly because of the damage. I was concerned, and still am, that the loose trim could be ripped completely from my vehicle causing even worse damage. This continued throughout the summer as I waited to hear from Corporate.Recently when I stopped in I was informed by ************************* that the previous manager didnt work there anymore and did not fill out the paperwork correctly, which resulted in my claim being denied. ****** stated that the denial letter was in the bottom of the stack of backlogged paperwork he had inherited. He was polite and apologetic. Having no other information to go on, he took pics and again sent in paperwork. When I stopped in I was told that my claim had again been denied, this time by **************, a 3rd party claim service. On October 11, 2023, I received a letter from **************, Re: Claim #*******, Driven Brand Take 5, that claimed they had no responsibility for the liability, thereby denying my claim.
Business Response
Date: 11/21/2023
Hi ******************, your claim has been denied and you have been communicated this result by both phone and email by our claims processors, **************. This denial is final.
Initial Complaint
Date:11/02/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Take5 to get my car washed on 9/2. The attendant told me that for the price I paid on 9/2 ($24.99), that I will get free car washes for the month. On 10/2, Take5 charged my credit card $39.99. I tried to call the company several times, each time no one was available to answer. Each time an automated system said I would receive a link to customer care via text. Each time, I did not receive the link. I went to my local Take5 on 10/25. They said I shouldn't have been charged and there is nothing they can do to help get me through to customer service on the phone. It is now 11/2 and I was once again charged $39.99. I would like my money back from these charges, $79.98.
Business Response
Date: 11/03/2023
Hi,

A refund of $79.98 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
Initial Complaint
Date:11/02/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 1, 2023, I purchased an Unlimited Triple Clean car wash package on the Take5.com website, monthly cost $29.99. After completing the online form including credit card, a screen appeared with a barcode and a Temporary Customer Code *************. No instructions but since I have done similar transactions with other car wash facilities, I printed the screen with the bar code. I later drove to the Take 5 facility on *****************, presented the bar code to the Take 5 employee who was at the automatic entrance gate. I thought that it was strange that two employees were staffing the automatic gate where a bar code reader was used to raise the entrance arm into the car wash lane but thankful since I was able to present my newly printed sheet with the bar code provided. I was informed that the bar code didnt work when she tried to scan it. She then explained that the online site does not talk to their computer system at either of the *********** facilities. I was told that I needed to cancel my subscription and go into the office at this facility to have them do the subscription from scratch. I had already paid $29.99 for this monthly subscription and asked if that would be applied no. I was told to contact their **************** number *************). Calling the customer service number, there are only two options send text to the same number to get a link to manage your pass (don't have it yet), or go to Take5.com for Customer Support. On the website, only viable option is Contact Us and the fill in form. I completed the form, explained the situation and asked for a refund so that I could go back to the local facility to once again purchase the same subscription in person. Round and Round. To date, I have not received an email with instructions on how to get a barcode sticker that goes on the windshield, nor a refund. I only ask for a refund to my credit card so that I can go to the local facility to do this transaction manually and in person.
Business Response
Date: 11/16/2023
Hi ******

A check for $29.99 has been submitted to our *************************** for processing.

Hope you enjoy the rest of your day!
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Now it will just be a matter to time to see if I actually receive the refund. Fingers crossed. I appreciate your assistance with this.

Thank you.
Initial Complaint
Date:11/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 monthly memberships at $39.95 each. Today I noticed that I have been charged 3-4 times a month for each of these memberships. When I went by the car wash to try and find a solution to the problem, nobody was able to help me. They barely were able to locate my membership in the system. I had to cancel both my memberships just to hopefully stop the overcharge.
Business Response
Date: 11/09/2023
Hi Ming,

A refund of $469.88 was issued to your card on Monday. Please allow 3-5 days for your refund to post.

Best,

Customer Answer
Date: 11/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
My only concern was the unbelievable amount of effort on my part to get a resolution.
Thank you.
Initial Complaint
Date:11/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my membership to ( Take 5 unlimited / Goo ******************** on October 16, which was 7 days before next billing cycle just as terms state. However on October 23rd an unauthorized payment was withdrawn from my account, I also spoke to them on October 30th and they yet to send me cancel confirmation email, although I request for it numerous of times. please rectify this and contact me through email or phone at ************. The ( **** # ) *********. After speaking to a representative for the third time but never receiving confirmation email of cancellation I was given a ticket # *******.
Business Response
Date: 11/16/2023
Hi *****,
On November 2nd we reached out via email to process your refund. Please check for the email and respond back so we may issue your refund.

Best Regards,
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 22nd, 2023 around 1:00pm EST, I took my new car to the Take 5 Car Wash located at ************************************************. Before paying for services and entering the car wash, I spoke at length with the assistant manager to ensure that my vehicle (with a new roof rack) would go through the car was without issue. The assistant manager assured me that my vehicle would be fine and that there would be no issue. Halfway through the car wash, a faulty machine ripped the entire rack off of my vehicle, damaging and destroying the roof rack, as well as damaging the top and back of my new vehicle (2018 ****** Forester VIN #: *****************).As one of the most important pieces of this story, after I exited the car wash, the assistant manager told me that there was a ticket in place with corporate to fix the faulty piece of machinery that destroyed my property and damaged my vehicle. I am alleging that the damage done to my vehicle was done so based off of negligence of the company to send vehicles through the car was while knowing the there was a faulty machine. I filed an insurance claim with Take 5 Car Wash on October 22nd, but have not had any communication with corporate. I have tried emailing, calling, and going back to the local car wash, but have have no luck getting anywhere with this claim.
Business Response
Date: 11/03/2023
Hi *********
A damage claim report has been filed with **************. Our third party damage claims processors.

Best Regards,
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
just payed for a year and they closed permanently $129.91 never got to use can't get hold of anybody no phone# emailed no reponse
Business Response
Date: 11/01/2023
Hi ***,

A refund check of $129.91 has been issued, Please allow 4-6 weeks for arrival.

Best,
Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had two monthly subscriptions. Moved out of area and found another car wash that was cheaper. Canceled both subscriptions at the same time. One was canceled but the other continues to charge my card. Have gotten no response from company when I try to call.
Business Response
Date: 11/02/2023
****,

Your Monthly Unlimited Membership ********* has been disabled and your credit card will no longer be charged for renewal. A refund of $480.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
Business Response
Date: 11/14/2023
Hi Mark,
On November 2nd a refund of $480.00 was issued.

Best Regards,

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Take 5 Car Wash is NOT a BBB Accredited Business.