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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Review Ratings

    1.08/5 stars

    Average of 106 Customer Reviews

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    Review Details

    • Review fromWhitney L

      Date: 09/27/2023

      1 star
      This Carwash started off with good customer service but quickly turned to the worst customer service experience I've ever had by any business. The employees at the * ********** location in ************, ** are extremely unprofessional, dismissive, and rude. In attempting to cancel my membership, I gave more than 10 days notice, went back and forth through email to receive confirmation, tried the online chat, and had five separate phone calls with representatives trying to cancel. They assured me I would not be charged for renewal and I was still charged. Their policy states 7 days notice be given to cancel which I followed. Through the entire process no one ever tried to make right or apologize for the situation that led to me cancelling. I had to escalate this with my credit card company and get new cards issued just to not be charged again.
    • Review fromJon B

      Date: 09/26/2023

      1 star
      I cancelled my membership in May and have been charged every month since then. I can’t get anyone at customer service to answer the phone. I have also texted and got confirmation of cancellation but I am still being charged. Fraudulent business.
    • Review fromHeather L

      Date: 09/25/2023

      1 star
      The car wash itself is fine. It's a bit overpriced for what it is, but the real problem I have is that we were double charged for our membership one month. When I called originally to resolve the issue, I didn't have all the information the gentleman on the phone needed to find our account (it is for my husband's car). With my busy schedule, I forgot it about it for a bit, but recently picked back up on trying to get help to resolve the issue. I have called the customer service number twice in that last 6 weeks, left messages and have had no response. Since I wasn't getting through there, I called the corporate office and have since left 2 messages there... again, NO RESPONSE. We have since cancelled our membership and will never use their car washes again.
    • Review fromGretchen M

      Date: 09/11/2023

      1 star
      I was supposed to be charged $29.99/month and wound up being charged $39.99. I have been trying to cancel my membership since 8/15. Eight emails and two phone calls and still is not cancelled. Having to cancel my debit card and dispute the charges to get rid of them. Total scam.
    • Review fromLinda C

      Date: 08/31/2023

      1 star
      Very unfriendly. Cant get a hold of them to cancel membership. Very unprofessional. Hung up on my husband. We have called numerous times to cancel but they wont return our call. We are very dissatisfied with their business management. We just want to cancel membership immediately. They bought out Magic Tunnel and many people are very unhappy. Their employees are very rude and wont help us and have no idea what to do
    • Review fromSteven T

      Date: 08/27/2023

      1 star
      Paid for one car wash with credit card. They put me on a monthly plan. I dont even live in the state of the car wash. They steal peoples money
    • Review fromJeff C

      Date: 08/25/2023

      1 star
      I've been trying to cancel my account with them. No one will tell me that my cancellation has been received. Zero help from the people at the physical building. The manager there is a real jerk. I cannot recommend you use this place. There are more car washes really close that are better than this one by a mile. Very unprofessional.
    • Review fromleo w

      Date: 08/21/2023

      1 star
      I started my membership 3/22/23 in Ga, at a special price of $23.99 , I live in Ar. and the attendant assured me it would work here, but when i returned to Ar. and tried to go thru wash it would not let me, so the attendant here needed to see the card i used in **.from that point i started getting charged form both states I have been trying to get this resolved since May. I have talked with several representatives, emailed 3 notes , with no luck on getting refunded
    • Review fromSteve V

      Date: 07/29/2023

      1 star
      I’m an **** driver so locations are abundant. All used to be well cleaned and decent equipment but now getting raggedy. Leesville by far most convenient but always broke vacuums and the manager is a lazy bum who doesn’t have time for work as always gone to take care of his cat. Broke my wiper, proved on the video a month ago. They are too sorry to even call back after filing paperwork and checking back for 3 weeks. Employees are too lazy to rinse rear window now unless asked Take 5 bought them out and now they are very bad. Been a member over 5 years, next month moving to another car wash.
    • Review fromlisa p

      Date: 07/18/2023

      1 star
      Store 737 in Concord, NC is horrible! I signed up for the three month promotion deal for 9.99, no one told me it would be 40 bucks after the three months. I have tried calling and no one answers the phone there. When running promotions please tell your customers all the details. On top of that the car wash ripped off my front end sign. I will never use that car wash or get my oil changed at the place beside it.

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