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Business Profile

Clothing

Lululemon Athletica

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Lululemon gift card. When attempting to use the gift card, we learned it had a zero balance. A bad actor used the card for an online purchase before we had exposed the card number by scratching the back of the card. This indicates the card number was compromised electronically and prior to any physical access to the card number. Lululemon did nothing to help. Lululemon also indicated they had details regarding the cards use, including that the use did not match with my information, but would not disclose this information. Lululemon does not have control over its information security and does not take steps to protect its consumers.

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a store gift card from Lululemon, the ******** is $100.82. When I used this gift card at store on 7/12/2024, it turned out the ******** is zero, i.e. some else used my gift card whithout my permission and awareness. I have been keeping this gift card in a safe place, nor shared with anyone except for lululemon stroe staff. I contacted lululemon since 7/12, lululemon takes this incident absolutely careless, they never meet their committment for a resolution, after two weeks so called investigation, they just wrote to me "While we're sorry to hear about your recent experience regarding your gift cardour gift cards are treated like cash, which means if they're lost, stolen, or used without your permission, we cant replace them. ".It is not that difficult for lululemon to find out who used my gift card, someone else can use my gift card, this is a good indication that lululemon gift card system has flaws, plus, lululemon has responsibility to verify the ** who is using the gift card. I strong urge lululemon to issue a replacement of gift card with the ******** of $100.82.

Lululemon Athletica is NOT a BBB Accredited Business.

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