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Business Profile

Gun Dealers

Carolina Shooters Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a loyal customer of over *****, thousands of dollars spent w/ CSS. Order # ******, 1qu. PPSH41 parts kit, placed 03-19-2024 however - arrived missing items. Most importantly being the stock tang s**** This small item is 100% proprietary to kit and very specific. It cannot be found elsewhere, nor can it be replaced by anything commercially available.When the s**** was not among the package contents, I contacted CSS via email on 04-01-24 regarding the missing s**** I even offered to purchase one from them, not wanting to create an issue. I received a 1 sentence reply from an unidentified person from CSS on 04-02-24 that they would "check other kits but the s**** was not shown in the items pictures". This later part of that statement is entirely false. The s**** is clearly visible in pictures #1, ******* on their very own website and was Not listed as being excluding in the text for that item under the "items needed to complete" text. I replied to that email, same day, stating this and provided a copied of 1 of CSS own images with the s**** circled. I have enclosed those here as well.That was the last I have heard from the company...I have attempted a few days later to contact CSS by phone and left a polite message, that voicemail has also gone totally ignored.This issue could have been so easily resolved with even the minimum level of customer service by CSS. I even offered to purchase a replacement, even though ALL ITEMS should have been provided with my original $700 purchase. My good faith attempts to try and resolve this issue with CSS have been in vain.This is why consumers go full "*****" on a company and how otherwise solid business reputations are tainted and burned customers simply jump to credit card chargebacks...when calm, professional attempts to resolve what should be a very simple matter - are completely ignored, customers are then outright lied to and then ultimately ghosted, which is 100% what's happened here.

Carolina Shooters Supply is NOT a BBB Accredited Business.

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