Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux Corporation

  609 N. Midlothian Mundelein, IL 60060-1628

• 

  Electrolux Corporation

  415 N. Ardmore Villa Park, IL 60181-2196

• 

  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

• 

  Electrolux Corporation

  6602 Barrington Rd. Bartlett, IL 60133-3900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electrolux/Frigidaire dehumidifier in May 2024, from **********. In April 2025 the dehumidifier stopped working and generated an error code "EC". I called Electrolux on 4/29 and was told this is a fatal error code, and was instructed to upload my receipt of purchase and the serial tag on the machine to Electrolux's. I uploaded the information that same day, 4/29. On May 1 the warranty replacement was approved. See Order Number: **********, Case Number: ********. Electrolux never sent a replacement or other solution. For a month I called approximately every week to inquire about the status, always being told to wait longer despite the email saying shipping information should come within 5 business days. Today (6/2) Electrolux told me they have new warranty software, that it is impossible for them to port over my previous claim, and that I need to start the process over. Then, with the month of May 2025 having elapsed, they told me that my warranty has expired and they will not replace the machine.

  Business Response

  Date: 06/16/2025

  Please see attached.

  Customer Answer

  Date: 06/17/2025

   
  
  I am rejecting this response because:
  
  Hello,
  
  I received a response from the business (Electrolux) requesting that I provide even more information, this time "a photo of the serial tag after removal from the product being considered for buyback." I do not see a way to upload this photo to the system or to send this directly to the business. It is attached. Can you please advise how to get this to the business? And how do I make sure the business follows through on its commitment to give me a "buyback for the purchase price of the unit."
  
  Thank you,
  

  
  

  
  

  Business Response

  Date: 06/20/2025

  Please see attached.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a Frigidaire refrigerator through ******the original factory package had not been disturbed and the unit was stored until it could be installed in new kitchen after the remodel was completed.i removed the factory packaging which was undamaged and discovered a large indentation . this damage was top center on the back of the unit which crumpled the outer metal and separated the foam from the outer metal.the damaged is adjacent the water lines for the ice maker with possible unseen internal damage.Lowes instructed us to contact Frigidaire . my first contact was made on may 12 2025.the **************** agent instructed me to contact them back in 24 hours so they could locate a service tech to assess repair or replacement.i contacted customer service on may ******* and was told they are having trouble finding a tech in my area. he said they needed 36 hours more to find a tech.I was also informed at that time that if one wasn't found in a 3 day time frame replacement was the next step.i contacted customer service on may ******* and was told they need 24 hrs more .I informed them that the 3 day period was done for searching for a tech and was asked for just 24 hrs more. I contacted customer service on may ******* and was told that they needed 48 hrs more time this time.i reminded them of their policy of 3 days on not finding a tech and got nowhere with agent.i was repeatedly told they are sending the ticket into "back" office and it was out of their hands. I contacted customer service on may ******* where after a lengthy callas provided with a new ticket number and assurance that the replacement process was underway and would take 7-10 days.i contacted customer service on may ******* and was told they needed 2 additional days to locate a tech whereas I informed them that this was supposed to be the 7th day of the 7-10 day replacement process.i was told that in 48 more hours that process would start. at the bare minimum this unit is under warranty for 1 year.

  Business Response

  Date: 06/15/2025

  Please see the attached response 

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an over the range microwave from ******* and within a year, it failed and wouldn't power on. It took many hours of calling Frigidaire to get a resolution because most of the calls were dropped from the other end as it appears there's a chronic issue with this at Frigidaire. Finally, I got one customer service representative to commit to calling me back if I got dropped. It's surprising that they don't do this from the beginning without being asked... it's a good customer service policy. After quite a bit of hassle, i was issued a debit card refund through Electrolux/Frigidaire. After that, I want to ********** and purchased a different microwave with that debit card. However, I needed to return that one and I got refunded to that debit card. But, when I went to try to use that debit again, it had expired. So, I called Frigidaire and they told me I had to contact the bank that issued the card. But, then the bank said I had to talk to Frigidaire. Well, after going back and forth, the bank said that they have a contract that states that they can't reissue expired cards. So, again, with the trouble of constantly getting hung up on, i had to try to ask for a manager, wait on hold. I have never successfully resolved the issue because I have been hung up on every single time. My debit card expired in June, and if you need, I can submit additional documentation of all the attempted communication. Since I have not been able to resolve this through frigidaire customer service, I needed to file this report.

  Business Response

  Date: 06/15/2025

  Please see the attached response 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refrigerator went out about 2 months ago. The tech came to my house and switched out a control panel. My refrigerator still didnt cool properly. The tech came again and placed an order to rebuild the entire refrigerator. He placed the order, showed up and the parts were never delivered to my house. He ordered the parts again to be delivered to my house and they never arrived. He canceled my appt and I called multiple times to Electrolux and I was told that I could get a new refrigerator since there was multiple attempts to fix it but I was failed by the company. I was told that I would get a call back from a manager multiple times, and I never got a call. Now we are going on 2 months and I still have a broken non-working refrigerator. This is so unprofessional and this is a health issue that can affect my whole family since it leaks coolant and its toxic!

  Business Response

  Date: 06/15/2025

  Please see the attached response 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an extended warranty on my Frigidaire range and paid for an out of warranty service *********** showed up after waiting one week and stated they had to order parts and could not fix it. I waited another week and a half for another tech to show up and state the exact same thing, that he could not fix it and would have to order parts. I then waited 2 more weeks for them finally to schedule me an appointment, on the day of the appointment I called Frigidaire three times requesting an update on a time that my technician would arrive. They called me back late in the afternoon stating that I had missed my appointment and I would have to book another appointment for 6/29/25 which Is a month from ****** one ever came to my house, Ive demanded that they refund my money and cancel the warranty and service as I will not go another month without a stove/oven. ******** customer service. Still have not received a refund.

  Business Response

  Date: 06/13/2025

  Please see the attached response 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire Induction cooktop from ********** in January 2024, for our winter home. We used the cooktop and it worked well and we really liked it. When we returned to our winter home in December 2024 we had problems with 2 of the burners. We called the number for service in late December. A service tech came to the house and checked the cooktop on January 21, 2025. The tech tried the 2 burners we had a problem with and saw they would only heat in the center. The other 2 ******* were working fine. The service tech said he would check with tech support to see how to correct the problem and get back to us. 2 more service calls were scheduled where no one showed up, one on March 20th 2025 and March 22, 2025. On March 26, 2025 a different tech came, said we needed parts. He came back April 4, 2025 , installed the parts and then the entire cooktop wouldnt work. He said he would let the company know and they couldnt get the part needed to fix the entire cooktop. We have called at least 10 times trying to resolve this problem. They keep giving us new claim numbers each time and consulting the people in the back office to authorize a refund or a replacement. They promise to get back to us in a couple of days or next week . We are no closer to resolving the issue than we were when we initially called in December 2024. I feel that at this point they are just playing games with us trying to see if we will just drop the matter. We have asked a number of times to speak to a supervisor or manager but they decline to let us. My husband has spent hours on the phone while they are checking and put him on numerous holds. We feel taken advantage of. I wouldnt purchase a product from this company again.

  Business Response

  Date: 06/13/2025

  Please see attached.

  Customer Answer

  Date: 06/15/2025

   
  
  I am rejecting this response because:
  
  Here is the information requested by Electrolux, the proof of purchase and the serial number. This will be the 2nd time we have submitted the information to Electrolux. We have been trying to resolve this issue since last year. We have had 3 service calls, 2 no show service appointments and multiple phone calls and emails. We need to have some solution as this issue effects our daily lives. 

  Please let us know what the next steps are.

  Business Response

  Date: 06/19/2025

  Please see attached.

  Customer Answer

  Date: 06/20/2025

   
  
  I am rejecting this response because:we do not feel that a 30% rebate is fair. We bought this cooktop expecting it to give us years of use, not months. We splurged on a convection cooktop believing we would be getting a quality product for a quality company. We no longer feel that Electrolux backs their products very well. We have been dealing with this issue since the cooktop started giving us trouble in December. We have had 3 service calls. The cooktop does not work at all at this point, it is useless. That means we have to use a  crockpot or the oven or microwave to make our meals. Not very convenient. The numerous phone calls we have made to your company have only left us with a long list of case numbers but no resolution. The agents always say they will consult with the “back office” and get back to us. That has not gotten us any results. We want a refund or a new cooktop. We feel we have done everything we can to get a fair resolution. The issue started before the manufactures warranty ended so we feel you should honor it. 
  
  
  

  Business Response

  Date: 06/25/2025

  Please see attached.

  Customer Answer

  Date: 06/29/2025

  The letter from Electrolux states that it was a courtesy of them to send a tech out after the warranty had expired.This is false we started this process before the warranty had expired and nothing was resolved. This was purchased on Jan 30 2024,the first phone call to Electrolux was after Christmas of 2024. The first tech visit was on Jan 21 2025. He came out and attempted to boil a skillet of water on the small burner, it started boiling from the middle and radiated to the outside.Then he placed the pan on the large burner and to do the same test, this time it took about one minute for the center to lightly start to boil and it never radiated to the outer rim of the pan. He was unsure of the issue, thought it might be the power control board or the induction coils.He said it may take up to 3 weeks for a solution.Then 3 weeks out we called and were informed it was out of warranty now.They offered 40% off $1080, plus tax and shipping about $1255, The original unit was purchased for $1002 including tax and shipping. In March, we spoke to a manager of the warranty dept at Electrolux, explaining all of the above. He said they would send somebody out.The date for the tech to come out was March 20, nobody showed. They then said they would be there March 22nd, again, no call no show. On March 26th a tech arrive, again they decided it was either the power control board or the induction coils, like the original tech had thought.The parts were shipped to the house and the tech came back on April 4th to install the parts, then the tech was not able to get anything to work on the stovetop. He called the tech support line, tech support thought that it was now the cable to the touch pad. Tech could not find a separate cable that could be ordered. He recommended a new unit.5 more phone calls, the "back office" said they would order it, saying it maybe a couple of weeks out due to they were updating they software system. We would either like this unit fixed or a new unit.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire side by side refrigerator with ice and water in the door. Model#FRSS2323AB9, serial#********** back in September or October 2024. The ice maker has worked but never made enough ice to keep up with 3 people. It will stay at 1/4 of the ice bin, never more. We run out often. We have had a repairman out 5 times now. The ice maker was replaced 2 times, then the control board was replaced. Im not sure what was done to other 2 times. The service person will sit at the counter while the ice maker completes one cycle. They then mark the repair order as everything is working as intended. Not once since purchasing the refrigerator have we not run out of ice by days end. We are tired of service people coming to the house. We have a handicapped adult as well as an adult with dementia in the home and it's not easy to make sure we can have them running in and out. We are only asking for replacement of the entire refrigerator since it's obviously not just an ice maker problem. Our multiple attempts contacting the warranty department has led us here. Your response and handling of this issue will greatly appreciated in advance.

  Business Response

  Date: 06/13/2025

  Please see attached.

  Customer Answer

  Date: 06/13/2025

   
  I am rejecting this response because:
  I know Doctor Appliance has listed the unit as functioning normal but we have never had enough ice to keep up with 3 people in the house. We don't use an unusual amount and our previous refrigerators with ice makers have always kept plenty of ice in the bucket. We run out of ice daily. This is not a properly functioning unit. The repair techs have come in, done whatever they have done. They then sit and watch it run 1, thats one, cycle before marking their work order as closed and working properly. I live with the unit and have no doubts that it's not making enough ice for a family of 3. We have nothing to gain by giving false information here. Bottom line. We purchased a new side by side refrigerator with ice and water in the door. Not once since owning the refrigerator has the ice maker ever made more than a quarter of the ice bucket. The warranty company has sent someone out 5 times to address this issue. The maker itself was replaced twice. A computer board once and I'm not sure what was done the other 2 times. IT DOES NOT WORK AS INTENDED. IT DOES MAKE ICE BUT NOT ENOUGH FOR EVEN 3 PEOPLE. Its obvious there is a problem not related to just the ice maker. We are happy with the refrigerator and freezer as a whole. The appearance and quality are great but the unit won't keep up. If we have enen 2 or 3 guest for dinner we have to purchase a bag of ice. That is not acceptable. We only want it fixed to 100% performance or we are asking for the refrigerator to be exchanged for another one. I don't feel like we are asking for to much. We spent over $2000 on this refrigerator. You are siding with the repair tech when we live with the under performing ice maker. 

  Business Response

  Date: 06/17/2025

  Please see attached.

  Customer Answer

  Date: 06/18/2025

   
  I am rejecting this response because: I am working with ****** to get a copy of the receipt.  They only send them through the mail. It may take us 5 to 10 business days to get this. We agree the ice maker makes ice but it does not keep making an acceptable quantity. We will send the receipt as soon as we receive it.

  Thank you

  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/25/2025 My Electrolux front load washing machine sprung a leak. I called the company for repair. Not under warranty. Prepaid for repair man to come & give diagnostics. Repair man came. He ordered parts. Parts arrived at my house. Repair was scheduled to be done numerous times. Had no-shows, rescheduling, told I needed more parts. I have called their customer service so many times. Last scheduled appointment is for 6/3/2025 & now they just sent another reschedule for 6/10/2025. I dont know what to do. I am beyond frustrated. I really want my washing machine fixed!!!!!!!!!!!Is there anything you can do to help fix ******************* you!**** *****

  Business Response

  Date: 06/13/2025

  Please see the attached response 

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

   

   

  I have heard from Electrolux and they have resolved my complaint of their service. 
  Thank you for your time!
  
  Have a great day,
  **** *****
  

  
  

  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service call for my fridge that I pre paid for. *****. They were to come on 5/9/25 I took the day off work and nobody showed up despite me calling several times requesting someone reach out to the electrolux technician to confirm that they were on their way. They stated they could only put in a ticket but promised they would show up and that I was the next in line (they said this all day). Needless to say, nobody showed up. I called back in on Monday AM 5/12/25 and requested a refund. They said it would take 7-10 days. I never got it. I called back on 5/29 and was placed on hold as they tried to figure it out. While on hold I completed this complaint. I never want to call ********* again. I think they make it so difficult so the customer just gives up.

  Business Response

  Date: 06/13/2025

  Please see attached.

  Customer Answer

  Date: 06/13/2025

   
  I am rejecting this response because the business still has not issued a refund.  There is no reason that this was not done already and as part of the response this BBB complaint or prior.  The idea that I should wait another 14 days to see if they actually follow through this time is ridiculous.  They told me on 5/12 and on 5/29 that it would take 7-10 days and now they are saying it could take an additional 14?  I took a full day off work and called Electrolux 4 times on 5/9/25 and each time was told I could not reach out to the technician but that they were "on there way".  I have spent ***** and a considerable amount of time and energy for a service visit that NO SHOWED and Electolux can't even issue a timely refund?  All a manager has to do is click a button to refund me.  Also, I just today disputed this charge with my Chase ************* **** and then Electrolux FINALLY responded now to my BBB complaint that they might refund me in 14 days?  This business is poorly run and the customer service is atrocious.  I see no reason to close this complaint until my credit card is refunded as they told me they would do on 5/9 if they did not show, on 5/12 and again on 5/29 and now again today on 6/13.  It should not be that hard to be refunded for a NO SHOW service call. 

  Thanks for your support BBB!  You are great.   Electolux however, is the worst.  

  
  

  Business Response

  Date: 06/17/2025

  Please see attached.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** listed a promotion online for buy three appliances to receive a free dishwasher valued at up to $1000. The promotion is Program #EMAEL0125B3G1. The promotion stated it was open from Jan. 02, 2025 through July 09, 2025. Due to the promotion, I purchased three qualifying appliances from the ************************** website directly on April 7, 2025 for $6,691.46. I expected to receive $999.00 back due to the promotion. However, the promotion is no longer listed online even though it is still within the timeline initially listed. When I submit my rebate claim with the serial numbers, it says ineligible. When I speak to Electrolux, and their promotions department, they say it is ineligible since "it was purchased from **************************". This information is not listed anywhere in the rebate program details and the rebate was listed on **************************. It is false advertising to list a promotion to get consumers to purchase a product and then not honor the promotion. I am only asking that the company honor their promotion.

  Business Response

  Date: 06/12/2025

  Please see attached.

  Customer Answer

  Date: 06/13/2025

   
  
  I am rejecting this response because:

  I called Electrolux customer service to verify which appliances to purchase. They informed me that I could buy a dishwasher as part of the three appliances. I responded that a dishwasher wasn't on the rebate form, but the representative informed me that it could in fact be included. I then verified this over chat with an Electrolux representative per attached screenshots of the correspondence.

  
  

  Business Response

  Date: 06/18/2025

  Please see attached.

  Customer Answer

  Date: 06/18/2025

   
  
  I am rejecting this response because:
  

  The response given by Electrolux completely contradicts their rebate form (see attached) which clearly states the models purchased qualify for the rebate:

  1. Refrigerator- ERFG2393AS

  2. Wall Oven- ECWS3012AS

  3. Dishwasher- EDSH4944BS

  Before purchasing, I further confirmed this by speaking to an Electrolux representative, Agent 6554. That transcript was sent previously.

  I would not have purchased these appliances without the rebate. It is false advertising to publish this document and then simply attempt to change the terms after the purchase was made.

  
  

  Business Response

  Date: 06/24/2025

  see attached

  Customer Answer

  Date: 06/24/2025

   
  
  I am rejecting this response because:
  Electrolux does not honor their rebates. Beofre purchasing, I chatted with their customer service to ensure that I qualified. I screenshotted their affirmation. Then the company uses a third party rebate provider that tries to wear down the consumer by faulting them with various denials (they couldn't find the rebate, they said I lived in the wrong zip code, they don't have a record of the model numbers, etc...). Each response takes several days so Electrolux's 10 day return period closes before the consumer ever gets a response. Hopefully other consumers don't fall for the same bait and switch.